Beyond TQM implementation: The new paradigm of TQM sustainability

Total Quality Management

Volumn 13, Issue 8, 2002, Pages 1161-1172

  Zairi, Mohamed ^a  

^a BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036902496     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120200000011     Document Type: Article

References (21)

1. Beatley, T. & Manning, K. (1998) The Ecology of Place: Planning for Environment, Economy and Community (Washington DC, Island press).
2. Burrill, C.W. & Ledolter, J. (1999) Achieving Quality Through Continual Improvement (Wiley).
3. Chin, K.S., Pun, K.F. & Hua H.M. (2001) Consolidation of China's quality transformation efforts: a review, International Journal of Quality & Reliability Management, 18(8), pp. 836-853.
4. Cochran, E. (1968) Planning Production: Using the Improvement Curve (San Francisco, Chandler).
5. Crosby, P. (1979) Quality is Free: the Art of Making Quality Certain (New York, McGraw-Hill).
6. Deming, W.E. (1986) Out of Crisis (Cambridge, MIT, Center for Advanced Engineering Study).
7. Dessler, G. & Farrow, D. (1990) Implementing a successful quality improvement programme in a service company: winning the Deming prize, International Journal of Service Industry Management, 1 (2).
8. Dutton, J., Thomas, A. & Butler, J. (1984) The history of progress functions as a managerial technology, Business History Review, 58, pp. 204-233.
9. Feigenbaum, A.V. (1961) Total Quality Control, 2nd edn (New York, McGraw-Hill).
10. Garvare, R. & Isaksson, R. (2001) Sustainable development: extending the scope of business excellence models, Measuring Business Excellence, 5 (3), pp. 11-15.
11. Gladwin, T.H.N., Kennely, J.J., Shelomith, B.C. & Krause, T. (1995) Shifting paradigms for sustainable development: implications for management theory and research, Academy of Management Review, 20, pp. 874-907.
12. Hacker, M.E. & Brotherton, P.L.A. (1998) Designing and installing effective performance measurement systems, IIE Solutions, 30(8), pp. 18-23.
13. Kaye, M. & Dyason, M.D. (1995) The fifth era, TQM Magazine, 7(1), pp. 33-37.
14. Kunst, P. & Lemmink, J. (2000) Quality management and performance in hospitals: a search for success parameters, Total Quality Management, 11 (8), pp. 1123-1133.
15. Loffler, P. (1998) Sustainable development in Europe, A Cause for Regional Environment, 8, pp. 133-120.
16. National Institute of Standards and Technology (NIST) (2000) List of Malcolm Baldrige Quality Winners, Baldrige National Quality Program (BNQP), NIST, Gaithersburg, USA.
17. Quinn, B. (2000) Sustaining New Jersey's industrial future, Pollution Engineering, 32(13), pp. 25-27.
18. Strauss, B. (1993) Service problem deployment: transformation of problem information into problem prevention activities, International Journal of Service Industry Management, 4(2).
19. Yelle, J. (1979) The learning curve: historical review and comprehensive survey, Decision Sciences, 10(2), pp. 302-308.
20. Zairi, M. & Leonard, P. (1994) Practical Benchmarking: the Complete Guide (London, Chapman & Hall).
21. Zairi, M. & Liburd, I.M. (2001) TQM sustainability-a roadmap for creating competitive advantage, Integrated Management, Proceedings of the 6th International Conference on ISO 9000 and TQM, Paisley, Ayr, Scotland, 17-19 April, pp. 452-461 (Hong Kong Baptist University Press) ISBN 962-86107-2-4.