Workforce configuration and workflow analysis of an information technology organization: A queueing network approach

IEEE Transactions on Systems, Man, and Cybernetics Part A:Systems and Humans.

Volumn 32, Issue 6, 2002, Pages 724-732

  Ng, Kevin Y K ^a   Ghanmi, Ahmed ^a   Lam, M Natalie ^b   Mitchell, Roy E ^a  

^a DEPARTMENT OF NATIONAL DEFENCE   (Canada)

^b UNIVERSITY OF OTTAWA   (Canada)

Author keywords

Bounds and approximations; Fork join mechanism; Military intelligence (information technology) organization; Network representation; Optimization; Queueing network; Workflow; Workforce configuration

Indexed keywords

APPROXIMATION THEORY; DATA PROCESSING; DIGITAL IMAGE STORAGE; INTERNET; LINEAR PROGRAMMING; NETWORK PROTOCOLS; PROBABILITY; QUEUEING NETWORKS;

FORK JOIN MECHANISM; MILITARY INTELLIGENCE ORGANIZATION; NETWORK REPRESENTATION; WORKFLOW ANALYSIS; WORKFORCE CONFIGURATION;

INFORMATION TECHNOLOGY;

EID: 0036881106     PISSN: 10834427     EISSN: None     Source Type: Journal    
DOI: 10.1109/TSMCA.2002.807047     Document Type: Article

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