Work satisfaction, stress, quality of care and morale of older people in a nursing home

Health and Social Care in the Community

Volumn 10, Issue 6, 2002, Pages 512-517

  Redfern, Sally ^a   Hannan, Shirina ^a   Norman, Ian ^a   Martin, Finbarr ^b  

^a KING'S COLLEGE LONDON   (United Kingdom)

^b ST THOMAS HOSPITAL   (United Kingdom)

Author keywords

Care homes; Job satisfaction; Job stress; Morale; Older people; Quality of care

Indexed keywords

AGED; ARTICLE; CONFLICT; FRAIL ELDERLY; HEALTH CARE PERSONNEL; HEALTH CARE QUALITY; HEALTH SERVICES RESEARCH; HUMAN; JOB SATISFACTION; MANPOWER; MENTAL STRESS; MORALITY; NATIONAL HEALTH SERVICE; NURSING HOME; PSYCHOLOGICAL ASPECT; STANDARD; UNITED KINGDOM;

AGED; CONFLICT (PSYCHOLOGY); FRAIL ELDERLY; HEALTH PERSONNEL; HEALTH SERVICES RESEARCH; HUMANS; JOB SATISFACTION; LONDON; MORALE; NURSING HOMES; QUALITY OF HEALTH CARE; STATE MEDICINE; STRESS, PSYCHOLOGICAL;

EID: 0036830914     PISSN: 09660410     EISSN: None     Source Type: Journal    
DOI: 10.1046/j.1365-2524.2002.00396.x     Document Type: Article

References (30)

1. Åström S., Nilsson M., Norberg A., Sandman P. & Winbald B. (1991) Staff burnout in dementia care: relations to empathy and attitudes. International Journal of Nursing Studies 2, 65-75.
2. Centre for Policy on Ageing (1997) Achieving a Better Home Life: Establishing and Maintaining Quality in Continuing Care for Older People. Centre for Policy on Ageing, London.
3. Department of Health (1998) Working Together: Securing a Quality Workforce for the NHS. Department of Health, London.
4. Department of Health (1999a) Fit for the Future? National Required Standards for Residential and Nursing Homes for Older People. Department of Health, London.
5. Department of Health (1999b) Making a Difference: Strengthening the Nursing, Midwifery and Health Visiting Contribution to Health and Healthcare. Department of Health, London.
6. Department of Health (2000) Modernising Health and Social Services: National Priorities Guidance 2000/01-2002/03. Department of Health, London.
7. Department of Health (2001a) National Service Framework for Older People. Department of Health, London.
8. Department of Health (2001b) Caring for Older People: A Nursing Priority. Report by the Nursing and Midwifery Advisory Committee, Department of Health, London.
9. Folstein M.F., Folstein S.E. & MCHugh P.R. (1975) Mini-Mental State Examination: a practical method for grading the cognitive state of patients for the clinician. Journal of Psychiatric Research 12, 189-198.
10. Goldberg D.P. (1992) Manual for the General Health Questionnaire (GHQ-12). NFER-Nelson, Windsor.
11. Goodell T.T. & Coeling H.V.E. (1994) Outcomes of nurses' job satisfaction. Journal of Nursing Administration 24, 36-41.
12. Goodridge D.M., Johnston P. & Thomson M. (1996) Conflict and aggression as Stressors in the work environment of nursing assistants: implications for institutional elder abuse. Journal of Elder Abuse and Neglect 8 (1), 49-67.
13. Gravlin G.L. (1994) The Relationships Among Nurse Work Satisfaction, Burnout, and Patient Satisfaction with Nursing Care. PhD Thesis. Columbia University, New York, NY.
14. Hannan S., Norman I. & Redfern S. (2001) Care work and quality of care for older people: a review of the research literature. Reviews in Clinical Gerontology 11, 189-203.
15. Jenkins H. & Allen C. (1998) The relationship between staff burnout/distress and interactions with residents in two residential homes for older people. International Journal of Geriatric Psychiatry 13, 466-472.
16. Lawton M.P. (1975) The Philadelphia Geriatric Center Morale Scale: a revision. Journal of Gerontology 30, 85-89.
17. Leveck M.L. & Jones C.B. (1996) The nursing practice environment, staff retention, and quality of care. Research in Nursing and Health 19, 331-343.
18. Macpherson R., Eastley R.J., Richards H. Mian I.H. (1994) Psychological distress among workers caring for the elderly. International Journal of Geriatric Psychiatry 9 (5), 381-386.
19. Mahoney F. & Barthel D. (1965) Functional evaluation: the Barthel Index. Maryland State Medical Journal 14 (1), 61-65.
20. MCLean J. & Andrew T. (2000) Commitment, satisfaction, stress and control amongst social services managers and social workers in the UK. Administration in Social Work 23, 93-117.
21. Moos R.H. (1989) Ward Atmosphere Scale Manual, 2nd edn. Consulting Psychologists Press, Palo Alto, CA.
22. Mowday R., Steers R. & Porter L. (1979) The measurement of organisational commitment. Journal of Vocational Behaviour 14, 224-247.
23. Nolan M.R. & Grant G. (1993) Rust out and therapeutic reciprocity: concepts to advance the nursing care of older people. Journal of Advanced Nursing 18, 1305-1314.
24. Norman I.J. (1997) Assessing quality in elderly care: a review of approaches. Health Care in Later Life 2 (1), 25-44.
25. Novak M. & Chappell N.L. (1994) Nursing assistant burnout and the cognitively impaired elderly. International Journal of Aging and Human Development 39 (2), 105-120.
26. Powers A.R., MCPherson M. & Treebus S.L. (1994) Staff psychological well-being and quality of care. Quality Health Care Research 2, 46-52.
27. Rizzo J., House R. & Lirtzmann S. (1970) Role conflict and ambiguity in complex organisations. Administrative Science Quarterly 15, 150-163.
28. Robertson A., Gilloran A., MCGlew T., MCKee K., MCKinley A. & Wight D. (1995) Nurses' job satisfaction and the quality of care received by patients in psychogeriatric wards. International Journal of Geriatric Psychiatry 10, 575-584.
29. Shepherd G., Muijen M., Dean R. & Cooney M. (1995) Inside Residential Care: The Realities of Hospital Versus Community Settings. Sainsbury Centre for Mental Health, London.
30. Warr P., Cook J. & Wall T. (1979) Scales for measurement of some work attitudes and aspects of psychological well-being. Journal of Occupational Psychology 52, 129-148.