-
2
-
-
0012852662
-
Clinical complaints and their handling: A time for change?
-
DONNALDSON L.J., CAVANAGH J. - Clinical complaints and their handling: A time for change? Quality in Health Care, 1994, 4, 21-26.
-
(1994)
Quality in Health Care
, vol.4
, pp. 21-26
-
-
Donnaldson, L.J.1
Cavanagh, J.2
-
3
-
-
0012799512
-
Lettres de plaintes de patients: Analyse comparative de trois types de services
-
GASSEE J.P., MEIRESONNE A. - Lettres de plaintes de patients: Analyse comparative de trois types de services. Gestion Hospitalière, 1994, 364, 208-211.
-
(1994)
Gestion Hospitalière
, vol.364
, pp. 208-211
-
-
Gassee, J.P.1
Meiresonne, A.2
-
4
-
-
0012839766
-
Les plaintes de patients constituent-elles un indicateur utile pour l'amélioration de la qualité des soins à l'Hôpital ?
-
GASSEE J.P., MEIRISSONNE A., DEHON M. - Les plaintes de patients constituent-elles un indicateur utile pour l'amélioration de la qualité des soins à l'Hôpital ? Gestion Hospitalière, 1996, 356, 389-392.
-
(1996)
Gestion Hospitalière
, vol.356
, pp. 389-392
-
-
Gassee, J.P.1
Meirissonne, A.2
Dehon, M.3
-
6
-
-
0027433790
-
Clinical analysis of 100 medicolegal cases
-
NEALE G. - Clinical analysis of 100 medicolegal cases. Journal of Behavioral Medicine, 1993, 307, 1483-1486.
-
(1993)
Journal of Behavioral Medicine
, vol.307
, pp. 1483-1486
-
-
Neale, G.1
-
7
-
-
0026588826
-
Disruptive medical patients-forensically informated decision making
-
SPARR L.F., ROGERS J.L., BEAHRS J.O., MAZUR D.J. - Disruptive Medical Patients-Forensically Informated Decision Making. Western Journal of Medicine, 1992, 156, 501-506.
-
(1992)
Western Journal of Medicine
, vol.156
, pp. 501-506
-
-
Sparr, L.F.1
Rogers, J.L.2
Beahrs, J.O.3
Mazur, D.J.4
-
8
-
-
0032086677
-
Complaints procedure
-
PENNELS C.J. - Complaints procedure. Professional Nurse, 1998, 13, 9, 594-595.
-
(1998)
Professional Nurse
, vol.13
, pp. 594-595
-
-
Pennels, C.J.1
-
9
-
-
0027291597
-
Patients satisfaction with communication in general surgery: Problems of measurement and improvement
-
MEREDITH P. - Patients Satisfaction with Communication in General Surgery: Problems of measurement and improvement. Social Science and Medicine, 1993, 37, 5, 591-602.
-
(1993)
Social Science and Medicine
, vol.37
, pp. 591-602
-
-
Meredith, P.1
-
10
-
-
0032514285
-
Proactive risk management: Effective communication
-
WILSON J. - Proactive Risk Management: Effective Communication. British Journal of Nursing, 1998, 7, 15, 918-919.
-
(1998)
British Journal of Nursing
, vol.7
, pp. 918-919
-
-
Wilson, J.1
-
11
-
-
0027672828
-
Patients representation as a quality improvement tool
-
RAVICH R., SCHMOLKA L. - Patients Representation as a quality improvement tool. The Mount Sinai Journal of Medicine, 1993, 60, 5, 347-378.
-
(1993)
The Mount Sinai Journal of Medicine
, vol.60
, pp. 347-378
-
-
Ravich, R.1
Schmolka, L.2
-
12
-
-
0026440277
-
Managing the difficult physician-patient relationship
-
THOMAS L. SCWENK, SAMUEL E. ROMANO - Managing the difficult physician-patient relationship. American Family Physician, 1992, 46, 5, 1503-1509.
-
(1992)
American Family Physician
, vol.46
, pp. 1503-1509
-
-
Scwenk, T.L.1
Romano, S.E.2
-
13
-
-
0033144633
-
Identifying medical center units with disproportionate shares of patients complaints
-
PICHERT J.W., FEDERSPIEL C.F., HICKSON G.B., MILLER C.S., GAULD-JEAGER J., GRAY C.L. - Identifying Medical Center Units with Disproportionate Shares of patients complaints. Joint Commission Journal on Quality Improvement, 1999, 25, 6, 288-299.
-
(1999)
Joint Commission Journal on Quality Improvement
, vol.25
, pp. 288-299
-
-
Pichert, J.W.1
Federspiel, C.F.2
Hickson, G.B.3
Miller, C.S.4
Gauld-Jeager, J.5
Gray, C.L.6
-
14
-
-
0032438312
-
Predicting patients satisfaction: A study of two emergency departments
-
YARNOLD P.R., MICHELSON E.A., THOMSON D.A., ADAMS S.L. -Predicting Patients Satisfaction: A study of two Emergency Departments. Journal of Behavioral Medicine, 1998, 21, 6, 545-563.
-
(1998)
Journal of Behavioral Medicine
, vol.21
, pp. 545-563
-
-
Yarnold, P.R.1
Michelson, E.A.2
Thomson, D.A.3
Adams, S.L.4
-
15
-
-
84994936371
-
Two sides to every story: Complainant's and doctor's perspectives in disputes about medical care in a general practice setting
-
ALLSOP J. -Two Sides to Every Story: Complainant's and Doctor's Perspectives in disputes about Medical Care in a General Practice setting. Law and Policy, 1994, 16, 2, 149-183.
-
(1994)
Law and Policy
, vol.16
, pp. 149-183
-
-
Allsop, J.1
-
16
-
-
0029261589
-
Ombudsmen, patient complaints, and total quality management: An examination of fit
-
ZEIGENFUSS J.T., O'ROURKE P. - Ombudsmen, Patient Complaints, and total quality management: An examination of fit. The Joint Commission, 1995, 21, 133-142.
-
(1995)
The Joint Commission
, vol.21
, pp. 133-142
-
-
Zeigenfuss, J.T.1
O'Rourke, P.2
-
17
-
-
0028283393
-
Patient views on quality care in general practice
-
LEWIS J.R. - Patient Views on quality care in General Practice. Social Science and Medicine, 1994, 39, 655-670.
-
(1994)
Social Science and Medicine
, vol.39
, pp. 655-670
-
-
Lewis, J.R.1
-
18
-
-
0022359395
-
Satisfaction with hospitalisation: A comparative analysis of three types of services
-
CARMEL S. - Satisfaction with hospitalisation: A comparative analysis of three types of services. Social Science and Medicine, 1985, 21, 1243-1249.
-
(1985)
Social Science and Medicine
, vol.21
, pp. 1243-1249
-
-
Carmel, S.1
-
19
-
-
0025776837
-
Relations between malpractice claims and adverse events due to negligence
-
RUSSEL LOCALIO, LAWTHERS A., BRENNANT T., LAIRD N., HEBERT L., PETERSON L., NEWHOUSE J., WEILER P., HIATT H. - Relations between malpractice claims and adverse events due to negligence. The New England Journal of Medicine, 1991, 325, 4, 245-251.
-
(1991)
The New England Journal of Medicine
, vol.325
, pp. 245-251
-
-
Localio, R.1
Lawthers, A.2
Brennant, T.3
Laird, N.4
Hebert, L.5
Peterson, L.6
Newhouse, J.7
Weiler, P.8
Hiatt, H.9
-
20
-
-
0026356496
-
Patients evaluate their hospital care: A national survey
-
CLEARY P.D., EDGMAN-LEVITAN S., ROBERTS M., MOLONEY T.W., Mc MULLEN W., WALKER J.D., DELBANCO T.L. - Patients evaluate their hospital care: A national survey. Health Affairs, 1991, 10, 254-267.
-
(1991)
Health Affairs
, vol.10
, pp. 254-267
-
-
Cleary, P.D.1
Edgman-Levitan, S.2
Roberts, M.3
Moloney, T.W.4
Mc Mullen, W.5
Walker, J.D.6
Delbanco, T.L.7
-
21
-
-
0032512957
-
A complaints management system: Strengths and weaknesses
-
MULHOLLAND J., DAWSON K.P. - A complaints management system: strengths and weaknesses. New Zealand Medical Journal, 1998, 111, 1061, 77-79.
-
(1998)
New Zealand Medical Journal
, vol.111
, pp. 77-79
-
-
Mulholland, J.1
Dawson, K.P.2
-
22
-
-
0028100432
-
Plaintes en France en médecine pré-hospitalière de 1898 à 1991
-
CONJAT L., JARDE O., NEMITZ B., DUFORT A. - Plaintes en France en médecine pré-hospitalière de 1898 à 1991. Journal de Médecine Légale - Droit Médical, 1994, 37, 3-4, 219-222.
-
(1994)
Journal de Médecine Légale - Droit Médical
, vol.37
, pp. 3-4
-
-
Conjat, L.1
Jarde, O.2
Nemitz, B.3
Dufort, A.4
|