메뉴 건너뛰기




Volumn 45, Issue 6, 2002, Pages 267-272

Satisfaction and discontent of the ill hospitalized in the University Hospital of Amiens. Analysis of letters;Satisfaction et mécontentement des malades hospitalisés dans les hôpitaux publics du CHU d'Amiens. Analyse des lettres

Author keywords

Discontent; Hospitalized; Letter; Satisfaction; University hospital

Indexed keywords

CONFERENCE PAPER; FRANCE; HEALTH CARE QUALITY; HEALTH SERVICE; HOSPITAL PATIENT; HOSPITALIZATION; HUMAN; LITERATURE; PATIENT SATISFACTION; PUBLICATION; UNIVERSITY HOSPITAL;

EID: 0036823372     PISSN: 02496208     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Conference Paper
Times cited : (2)

References (22)
  • 2
    • 0012852662 scopus 로고
    • Clinical complaints and their handling: A time for change?
    • DONNALDSON L.J., CAVANAGH J. - Clinical complaints and their handling: A time for change? Quality in Health Care, 1994, 4, 21-26.
    • (1994) Quality in Health Care , vol.4 , pp. 21-26
    • Donnaldson, L.J.1    Cavanagh, J.2
  • 3
    • 0012799512 scopus 로고
    • Lettres de plaintes de patients: Analyse comparative de trois types de services
    • GASSEE J.P., MEIRESONNE A. - Lettres de plaintes de patients: Analyse comparative de trois types de services. Gestion Hospitalière, 1994, 364, 208-211.
    • (1994) Gestion Hospitalière , vol.364 , pp. 208-211
    • Gassee, J.P.1    Meiresonne, A.2
  • 4
    • 0012839766 scopus 로고    scopus 로고
    • Les plaintes de patients constituent-elles un indicateur utile pour l'amélioration de la qualité des soins à l'Hôpital ?
    • GASSEE J.P., MEIRISSONNE A., DEHON M. - Les plaintes de patients constituent-elles un indicateur utile pour l'amélioration de la qualité des soins à l'Hôpital ? Gestion Hospitalière, 1996, 356, 389-392.
    • (1996) Gestion Hospitalière , vol.356 , pp. 389-392
    • Gassee, J.P.1    Meirissonne, A.2    Dehon, M.3
  • 5
    • 0031974024 scopus 로고    scopus 로고
    • Accounts of disagreements with Doctors
    • ANNANDALE E., HUNT K. - Accounts of disagreements with Doctors. Social Science and Medicine, 1998, 46, 1, 119-129.
    • (1998) Social Science and Medicine , vol.46 , pp. 119-129
    • Annandale, E.1    Hunt, K.2
  • 6
    • 0027433790 scopus 로고
    • Clinical analysis of 100 medicolegal cases
    • NEALE G. - Clinical analysis of 100 medicolegal cases. Journal of Behavioral Medicine, 1993, 307, 1483-1486.
    • (1993) Journal of Behavioral Medicine , vol.307 , pp. 1483-1486
    • Neale, G.1
  • 8
    • 0032086677 scopus 로고    scopus 로고
    • Complaints procedure
    • PENNELS C.J. - Complaints procedure. Professional Nurse, 1998, 13, 9, 594-595.
    • (1998) Professional Nurse , vol.13 , pp. 594-595
    • Pennels, C.J.1
  • 9
    • 0027291597 scopus 로고
    • Patients satisfaction with communication in general surgery: Problems of measurement and improvement
    • MEREDITH P. - Patients Satisfaction with Communication in General Surgery: Problems of measurement and improvement. Social Science and Medicine, 1993, 37, 5, 591-602.
    • (1993) Social Science and Medicine , vol.37 , pp. 591-602
    • Meredith, P.1
  • 10
    • 0032514285 scopus 로고    scopus 로고
    • Proactive risk management: Effective communication
    • WILSON J. - Proactive Risk Management: Effective Communication. British Journal of Nursing, 1998, 7, 15, 918-919.
    • (1998) British Journal of Nursing , vol.7 , pp. 918-919
    • Wilson, J.1
  • 11
    • 0027672828 scopus 로고
    • Patients representation as a quality improvement tool
    • RAVICH R., SCHMOLKA L. - Patients Representation as a quality improvement tool. The Mount Sinai Journal of Medicine, 1993, 60, 5, 347-378.
    • (1993) The Mount Sinai Journal of Medicine , vol.60 , pp. 347-378
    • Ravich, R.1    Schmolka, L.2
  • 12
    • 0026440277 scopus 로고
    • Managing the difficult physician-patient relationship
    • THOMAS L. SCWENK, SAMUEL E. ROMANO - Managing the difficult physician-patient relationship. American Family Physician, 1992, 46, 5, 1503-1509.
    • (1992) American Family Physician , vol.46 , pp. 1503-1509
    • Scwenk, T.L.1    Romano, S.E.2
  • 15
    • 84994936371 scopus 로고
    • Two sides to every story: Complainant's and doctor's perspectives in disputes about medical care in a general practice setting
    • ALLSOP J. -Two Sides to Every Story: Complainant's and Doctor's Perspectives in disputes about Medical Care in a General Practice setting. Law and Policy, 1994, 16, 2, 149-183.
    • (1994) Law and Policy , vol.16 , pp. 149-183
    • Allsop, J.1
  • 16
    • 0029261589 scopus 로고
    • Ombudsmen, patient complaints, and total quality management: An examination of fit
    • ZEIGENFUSS J.T., O'ROURKE P. - Ombudsmen, Patient Complaints, and total quality management: An examination of fit. The Joint Commission, 1995, 21, 133-142.
    • (1995) The Joint Commission , vol.21 , pp. 133-142
    • Zeigenfuss, J.T.1    O'Rourke, P.2
  • 17
    • 0028283393 scopus 로고
    • Patient views on quality care in general practice
    • LEWIS J.R. - Patient Views on quality care in General Practice. Social Science and Medicine, 1994, 39, 655-670.
    • (1994) Social Science and Medicine , vol.39 , pp. 655-670
    • Lewis, J.R.1
  • 18
    • 0022359395 scopus 로고
    • Satisfaction with hospitalisation: A comparative analysis of three types of services
    • CARMEL S. - Satisfaction with hospitalisation: A comparative analysis of three types of services. Social Science and Medicine, 1985, 21, 1243-1249.
    • (1985) Social Science and Medicine , vol.21 , pp. 1243-1249
    • Carmel, S.1
  • 21
    • 0032512957 scopus 로고    scopus 로고
    • A complaints management system: Strengths and weaknesses
    • MULHOLLAND J., DAWSON K.P. - A complaints management system: strengths and weaknesses. New Zealand Medical Journal, 1998, 111, 1061, 77-79.
    • (1998) New Zealand Medical Journal , vol.111 , pp. 77-79
    • Mulholland, J.1    Dawson, K.P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.