Toward developing measures of the impact of library and information services

Reference and User Services Quarterly

Volumn 42, Issue 1, 2002, Pages 43-53

  Durrance, Joan C ^a   Fisher Pettigrew, Karen E ^a  

^a UNIVERSITY OF MICHIGAN   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036759449     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (43)

1. Michael Quinn Patton, Utilization-Focused Evaluation: The New Century Text, 3d ed. (Thousand Oaks, Calif.: Sage, 1997.).
2. New Approaches 1, 2 (1997). Accessed June 10, 2001, www.aspenroundtable.org/vol2.
3. James P. Connell, Anne C. Kubisch, Lisbeth B. Schorr, and Carol H. Weiss, New Approaches to Evaluating Community Initiatives (1997). Accessed Aug. 6, 2002, www.aspenroundtable.org/vol1/index.htm.
4. Benton Foundation and Libraries for the Future, Local Places, Global Connections: Libraries in the Digital Age. (Washington, D.C.: Communications Development, 1997).
5. Rob Kling, "What Is Social Informatics and Why Does It Matter?" D-Lib Magazine 5, no. 1. Accessed January 1999, www.dlib.org; Rob Kling, "Learning about Information Technology and Social Change: The Contributions of Social Informatics," Information Society 16, no. 3 (2000): 1-37; Ann P. Bishop, Nancy A. Van House, and B. Buttenfield, eds., Digital Library Use: Social Practice in Design and Evaluation (Cambridge, Mass.: MIT Pr., in press).
6. Rob Kling, "What Is Social Informatics and Why Does It Matter?" D-Lib Magazine 5, no. 1. Accessed January 1999, www.dlib.org; Rob Kling, "Learning about Information Technology and Social Change: The Contributions of Social Informatics," Information Society 16, no. 3 (2000): 1-37; Ann P. Bishop, Nancy A. Van House, and B. Buttenfield, eds., Digital Library Use: Social Practice in Design and Evaluation (Cambridge, Mass.: MIT Pr., in press).
7. Rob Kling, "What Is Social Informatics and Why Does It Matter?" D-Lib Magazine 5, no. 1. Accessed January 1999, www.dlib.org; Rob Kling, "Learning about Information Technology and Social Change: The Contributions of Social Informatics," Information Society 16, no. 3 (2000): 1-37; Ann P. Bishop, Nancy A. Van House, and B. Buttenfield, eds., Digital Library Use: Social Practice in Design and Evaluation (Cambridge, Mass.: MIT Pr., in press).
8. Ann P. Bishop et al., "Socially Grounded User Studies in Digital Library Development," First Monday, June 2000. Accessed Sept. 12, 2002, www.firstmonday.dk/issues/issue5_6/bishop.
9. B. Mehra, A.P. Bishop, and I. Bazzell, "The Role of Use Scenarios in Developing a Community Health Information System," Bulletin of the American Society for Information Science 26 (April/May 2000): 10-12.
10. Bishop et al., "Socially Grounded User Studies in Digital Library Development".
11. Karen Pettigrew, Joan C. Durrance, and Pertti Vakkari, "Approaches to Studying Public Library-Networked Community Information Initiatives: A Review of the Literature and Overview of a Current Study," Library and Information Science Research 21 (June 1999): 327-60; Joan C. Durrance and Karen E. Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives," First Monday. Accessed April 2001, www.firstmonday.dk/issues/issue6_4/durrance.
12. Karen Pettigrew, Joan C. Durrance, and Pertti Vakkari, "Approaches to Studying Public Library-Networked Community Information Initiatives: A Review of the Literature and Overview of a Current Study," Library and Information Science Research 21 (June 1999): 327-60; Joan C. Durrance and Karen E. Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives," First Monday. Accessed April 2001, www.firstmonday.dk/issues/issue6_4/durrance.
13. David Osborne and Ted Gaebler, Reinventing Government: How the Entrepreneurial Spirit Is Transforming the Public Sector (Reading, Mass.: Addison-Wesley, 1992).
14. Beverly Sheppard, "Outcome Based Evaluation: Showing the Difference We Make: Outcome Evaluation in Libraries and Museums." Accessed May 2000, www.imls.gov/grants/current/crnt_obe.htm.
15. Multnomah County Auditor's Office, Service Efforts and Accomplishments Feasibility Study, 2000.
16. "Evaluation Report for U.S. Department of Commerce: National Telecommunications and Information Administration, Telecommunications and Information Infrastructure Assistance Program: 1994 and 1995 Grant Years" (Washington, D.C., Westat: Feb. 1999).
17. Clifton Chow, Jan Ellis, June Mark, and Bart Wise, Impact of CTCNet Affiliates: Findings from a National Survey of Users of Community Technology Centers (Newton, Mass.: Community Technology Centers' Network, 1998). Accessed Dec. 18, 1998, www.ctcnet.org/ impact98.htm.
18. Perspectives on Outcome Based Evaluation for Libraries and Museums (Washington, D.C.: Institute of Museum and Library Services, 2000).
19. I b i d.
20. Ibid., 2-4, 18.
21. Maine's Guide to Performance Measurement (Augusta: Maine Bureau of the Budget and State Planning Office, 1999).
22. Multnomah County Auditor's Office, 2.
23. New Approaches, 1 (1997). Accessed June 10, 2001, www.aspenroundtable.org/vol1/index.htm.
24. Nancy Van House et. al. Output Measures for Public Libraries: A Manual of Standards and Procedures (Chicago: ALA, 1987).
25. John Carlo Bertot, Charles R. McClure, and Joe Ryan, Statistics and Performance Measures for Public Library Networked Service (Chicago: ALA, 2001).
26. Peter Hernon and Ellen Altman, Assessing Service Quality: Satisfying the Expectations of Library Customer (Chicago: ALA, 1998).
27. Perspectives on Outcome Based Evaluation for Libraries and Museums, 19.
28. Ibid., 23.
29. Ibid., 3.
30. Durrance and Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives"; Joan C. Durrance and Karen E. Pettigrew, Online Community Information: Creating a Nexus at Your Library (Chicago: ALA, 2002).
31. Durrance and Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives"; Joan C. Durrance and Karen E. Pettigrew, Online Community Information: Creating a Nexus at Your Library (Chicago: ALA, 2002).
32. Durrance and Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives"; Joan C. Durrance and Karen E. Pettigrew, Help-Seeking in an Electronic World: The Role of the Public Library in Helping Citizens Obtain Community Information Over the Internet, Final Report (Washington, D.C.: Institute of Museum and Library Services, 2001); Durrance and Pettigrew, Online Community Information.
33. Durrance and Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives"; Joan C. Durrance and Karen E. Pettigrew, Help-Seeking in an Electronic World: The Role of the Public Library in Helping Citizens Obtain Community Information Over the Internet, Final Report (Washington, D.C.: Institute of Museum and Library Services, 2001); Durrance and Pettigrew, Online Community Information.
34. Durrance and Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives"; Joan C. Durrance and Karen E. Pettigrew, Help-Seeking in an Electronic World: The Role of the Public Library in Helping Citizens Obtain Community Information Over the Internet, Final Report (Washington, D.C.: Institute of Museum and Library Services, 2001); Durrance and Pettigrew, Online Community Information.
35. Reijo Savolainen, "The Sense-Making Theory: Reviewing the Interests of a User-Centered Approach to Information Seeking and Use," Information Processing and Management 29 (1993): 13-28; Bishop et al., "Socially Grounded User Studies in Digital Library Development".
36. Reijo Savolainen, "The Sense-Making Theory: Reviewing the Interests of a User-Centered Approach to Information Seeking and Use," Information Processing and Management 29 (1993): 13-28; Bishop et al., "Socially Grounded User Studies in Digital Library Development".
37. Brenda Dervin, "From the Mind's Eye of the User: The Sense-Making Qualitative-Quantitative Methodology," in Jack D. Glazier and Ronald R. Powell, eds., Qualitative Research in Information Management (Englewood, Colo.: Libraries Unlimited, 1992), 61-84; Reijo Savolainen, "The Sense-Making Theory: Reviewing the Interests of a User-Centered Approach to Information Seeking and Use," Information Processing and Management 29 (1993), 13-28; Durrance and Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives".
38. Brenda Dervin, "From the Mind's Eye of the User: The Sense-Making Qualitative-Quantitative Methodology," in Jack D. Glazier and Ronald R. Powell, eds., Qualitative Research in Information Management (Englewood, Colo.: Libraries Unlimited, 1992), 61-84; Reijo Savolainen, "The Sense-Making Theory: Reviewing the Interests of a User-Centered Approach to Information Seeking and Use," Information Processing and Management 29 (1993), 13-28; Durrance and Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives".
39. Brenda Dervin, "From the Mind's Eye of the User: The Sense-Making Qualitative-Quantitative Methodology," in Jack D. Glazier and Ronald R. Powell, eds., Qualitative Research in Information Management (Englewood, Colo.: Libraries Unlimited, 1992), 61-84; Reijo Savolainen, "The Sense-Making Theory: Reviewing the Interests of a User-Centered Approach to Information Seeking and Use," Information Processing and Management 29 (1993), 13-28; Durrance and Pettigrew, "Toward Context-Centered Methods for Evaluating Public Library Networked Community Information Initiatives".
40. Perspectives on Outcome Based Evaluation for Libraries and Museums, 4.
41. B. Dervin and K. Clark, ASQ: Asking Significant Questions: Accountability and Needs Assessment Tools for Public Libraries: Technical Report. (Belmont, Calif: Peninsula Library System, 1987).
42. Mary Kay Chelton, Roberta Brody, and Donna Crosslin, "The Adoption Searchers' Use of Libraries: A Pilot Descriptive Study," Reference & User Services Quarterly 40 (spring 2001): 264-74.
43. Joan C. Durrance and Karen E. Pettigrew, "Community Building Using the 'Net: Perceptions of Organizers, Information Providers, and Internet Users," Conference of the Association of Internet Researchers, Lawrence, Kansas, September 14-17, 2000.