Keys to better performance measurement

IEEE Engineering Management Review

Volumn 30, Issue 3, 2002, Pages 58-63

  Crandall, Richard E ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; PERFORMANCE; QUALITY ASSURANCE; STRATEGIC PLANNING; TOTAL QUALITY MANAGEMENT;

BALANCED SCORECARD; MANAGERIAL EFFECTIVENESS; PERFORMANCE MEASUREMENT; STRATEGIC MANAGEMENT;

INDUSTRIAL MANAGEMENT;

EID: 0036753071     PISSN: 03608581     EISSN: None     Source Type: Journal    
DOI: 10.1109/EMR.2002.1032398     Document Type: Article

References (5)

1. Dixon, J. Robb, Alfred J. Nanni Jr., and Thomas E. Vollman, The New Performance Challenge: Measuring Operations for World-Class Competition, Dow Jones-Irwin, 1990.
2. Juran, J.M., Managerial Breakthrough: A New Concept of the Manager's Job, McGraw-Hill Book Co., 1964.
3. Vollman, Thomas E., William L. Berry, and D. Clay Whybark, Integrated Production and Inventory Management: Revitalizing the Manufacturing Enterprise, Business One Irwin, 1993.
4. Kaplan, Robert S. and David P. Norton, The Balanced Scorecard, Harvard Business School Press, 1996.
5. Kaplan, Robert S. and David P. Norton, "Using the Balanced Scorecard as a Strategic Management System," Harvard Business Review, January-February 1996.