A hierarchical measurement framework for the evaluation of automated business processes

International Journal of Software Engineering and Knowledge Engineering

Volumn 12, Issue 4, 2002, Pages 331-361

  Aiello, Rossella ^a   Esposito, Antonio ^a   Nota, Giancarlo ^a  

^a UNIVERSITY OF SALERNO   (Italy)

Author keywords

Business process; Measure framework; Performance evaluation; Workflow

Indexed keywords

AUTOMATION; COMPUTER SIMULATION; INDUSTRIAL MANAGEMENT; MANAGEMENT INFORMATION SYSTEMS; PROCESS ENGINEERING;

WORKFLOW MANAGEMENT SYSTEMS;

REENGINEERING;

EID: 0036704126     PISSN: 02181940     EISSN: None     Source Type: Journal    
DOI: 10.1142/S0218194002000950     Document Type: Article

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