An approach and model for assessing the business value of e-banking distribution channels: Evaluation as communication

International Journal of Information Management

Volumn 22, Issue 4, 2002, Pages 247-261

  Stamoulis, Dimitrios ^a   Kanellis, Panagiotis ^b   Martakos, Drakoulis ^a  

^a UNIVERSITY OF ATHENS   (Greece)

^b Arthur Andersen   (Greece)

Author keywords

Evaluation; Information systems; Internet banking

Indexed keywords

COMMUNICATION CHANNELS (INFORMATION THEORY); COST BENEFIT ANALYSIS; CUSTOMER SATISFACTION; MATRIX ALGEBRA; USER INTERFACES;

INTERNET BANKING;

ELECTRONIC COMMERCE;

EID: 0036681964     PISSN: 02684012     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0268-4012(02)00011-7     Document Type: Article

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