Assessing consumer program needs: Advantages of a brief unstructured format

Community Mental Health Journal

Volumn 38, Issue 4, 2002, Pages 277-286

  Blankertz, Laura ^a,b   Hazem, Denis ^a  

^a Matrix Research Institute   (United States)

^b CSP Incorporated   (United States)

Author keywords

Consumer satisfaction; Empowerment; Service needs

Indexed keywords

ARTICLE; CONSUMER; EVALUATION; HUMAN; INTERVIEW; SATISFACTION; TECHNIQUE; VALIDATION PROCESS; ADULT; BEHAVIOR; FEMALE; HEALTH SERVICE; HEALTH SERVICES RESEARCH; MALE; MENTAL HEALTH SERVICE; METHODOLOGY; MIDDLE AGED; NEEDS ASSESSMENT; ORGANIZATION AND MANAGEMENT; UNITED STATES;

ADULT; COMMUNITY MENTAL HEALTH SERVICES; CONSUMER SATISFACTION; DELAWARE; FEMALE; HEALTH SERVICES NEEDS AND DEMAND; HEALTH SERVICES RESEARCH; HUMANS; INTERVIEWS; MALE; MIDDLE AGED; NEEDS ASSESSMENT; POWER (PSYCHOLOGY);

EID: 0036674830     PISSN: 00103853     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1015951524232     Document Type: Article

References (20)

1. Attkisson, C.C., & Greenfield, T. (1996). The consumer Satisfaction Questionnaire (CSQ) Scale and the Service Satisfaction Scale-30 (SSS-30). In L.T. Sedere, & B. Dicky (Eds.), Outcomes Assessment in Clinical Practice (pp. 120-129). Baltimore: Williams and Williams.
2. Campbell, J. (2000). Consumerism, outcomes and satisfaction (excerpt). In K.M Coughlin (Ed). Behavioral Outcomes and Guidelines Sourcebook (pp. 384-389). New York: Faulkner & Gray.
3. Cogan, J.D. (1998). The consumer as expert: Women with serious mental illness and their relationship base needs. Psychiatric Rehabilitation Journal, 22, (27) 142-147.
4. Corrigan, P.W. (1990). Consumer satisfaction with institutional and community care. Community Mental Health Journal, 26, 151-163.
5. Drake, R.E. (1998). A brief history of the individual placement and support model. Psychiatric Rehabilitation Journal, 22, (1) 3-8.
6. Druss, B.G., Rosenheck, R.A., & Stolar, M. (1999). Patient satisfaction and administrative measures as indicators of the quality of mental health care. Psychiatric Services, 50, (8) 1053-1058.
7. Dworkin, P.W. (1992). Researching Persons with Mental Illness. Newbury Park: Sage Publication.
8. Elbeck, M. (1992) Patient contribution to the design and meaning of patient satisfaction for quality assurance purposes: The psychiatric case. Health Care Management Review, 17, (1): 91-95.
9. Gerber, G.J., & Prince, P. (1999). Measuring consumer satisfaction with assertive community treatment. Psychiatric Services, 50, (4) 546-550.
10. Gill, K.J., Pratt, C.W., & Librere, L.A. (1998). The effect of consumer versus staff Administration on the measurement of consumer satisfaction with psychiatric rehabilitation. Psychiatric rehabilitation Journal, 21, (3) 365-370.
11. Hohmann, A.A. (1999). A contextual model for clinical mental health effectiveness research. Mental Health Services Research, 1, (2) 83-90.
12. Lebow, J.L. ( 1983). Consumer satisfaction with mental health treatment: Methodological considerations in assessment. Evaluation Review, 7, 729-752.
13. Lebow, J.L. (1982). Consumer satisfaction with mental health treatment. Psychological Bulletin, 91, (2) 244-259.
14. McGrew, J.H., Bond, G.R., Dietzen, L., & Salyers, M. (1994). Measuring the fidelity of implementation of a mental health program model. Journal of Consulting and Clinical Psychology, 62, (4) 670-678.
15. McGrew, J.H., Wilson, R.G., & Bond, G.R. (1995). Consumer perspectives on helpful ingredients of assertive community treatment. Psychiatric Rehabilitation Journal, 19, (3) 13-22.
16. Pratt, C.W., & Gill, K.J. (1996). Measuring member satisfaction in the psychiatric milieu. Psychiatric Rehabilitation Journal, 19, (4) 29-37.
17. Ruggieri, M. (1997). Patients' and relatives satisfaction with psychiatric services: the state of the art and its measurement. Social Psychiatry and Psychiatric Epidemiology, 29, 212-227.
18. Smith, L.W. (2000). The Rise of Consumer Satisfaction Teams: Having Fellow Consumer Ask the questions can yield frank, more detailed responses. In K.M Coughlin (Ed). Behavioral Outcomes and Guidelines Sourcebook (pp. 384-389). New York: Faulkner & Gray.
19. Strauss, A. & Corbin, J. (1990). Basic of Qualitative Research. Newbury Park. Sage.
20. Waxman, H. (1996). Using outcomes assessment for quality improvement. In L.T. Sedere, & B. Dicky (Eds), Outcomes Assessment in Clinical Practice (pp. 120-129). Baltimore: Williams and Williams.