Significant factors in patient satisfaction ratings of screening mammography

Radiography

Volumn 8, Issue 3, 2002, Pages 159-172

  Doyle, C A ^a   Stanton, M T ^b  

^a WATERFORD REGIONAL HOSPITAL   (Ireland)

^b UNIVERSITY COLLEGE DUBLIN   (Ireland)

Author keywords

Breast screening; Compression; Discomfort; Satisfaction

Indexed keywords

ADULT; ARTICLE; CANCER SCREENING; EVALUATION; FEMALE; HEALTH CARE QUALITY; HUMAN; MAJOR CLINICAL STUDY; MAMMOGRAPHY; MORBIDITY; MORTALITY; PATIENT SATISFACTION; PRIORITY JOURNAL; RATING SCALE; RISK FACTOR; STANDARD;

EID: 0036669322     PISSN: 10788174     EISSN: None     Source Type: Journal    
DOI: 10.1053/radi.2002.0379     Document Type: Article

References (33)

1. Mahon PY. An analysis of the concept 'patient satisfaction' as it relates to contemporary nursing care. J Advanced Nursing 1996; 24: 1241-8.
2. Marshall G. The radiographer's role in ensuring women reattend breast screening programmes. Radiogr Today 1993; 59 (676): 17-8.
3. Marshall G. A comparative study of re-attenders and non-re-attenders for second triennial National Breast Screening Programme appointments. J Public Health Med 1994; 16 (1): 79-86.
4. Bakker DA, Lightfoot NE, Steggles S, Jackson C. The experience and satisfaction of women attending breast cancer screening. Oncology Nursing Forum 1998; 25 (1): 115-21.
5. Kornguth PJ, Rimer BK, Conaway MR, Sullivan DC, Catoe KE, Stout AL, Brackett JS. Impact of patient-controlled compression on the mammography experience. Radiology 1993; 186: 99-102.
6. Elkund GW. Mammographic compression: Science or art? Radiology 1991; 181: 339-41.
7. Loeken K, Steine S, Sandvik L, Laerum E, Finset A. A new measure of patient satisfaction with mammography. Validation by factor analytic technique. Fam Pract 1996; 13 (1): 67-74.
8. Mahon SM, Casperson D. Teaching women about mammography through use of a brochure. Oncology Nursing Forum 1991; 18 (8): 1375-8.
9. Baker D. Information sheets as a means of reducing patient anxiety during visits to Diagnostic Imaging Departments. Radiogr Today 1992; 58 (659): 22-4.
10. Keefe FJ, Hauck ER, Egert J, Rimer B, Kornguth P. Mammography pain and discomfort: A cognitive-behavioural perspective. Pain 1994; 56: 247-60.
11. Ong G, Austoker J. Recalling women for further investigation of breast screening: Women's experiences at the clinic and afterwards. J Public Health Med 1997; 19 (1): 29-36.
12. Carr-Hill RA. The measurement of patient satisfaction. J Public Health Med 1992; 14 (3): 236-49.
13. Lewis JR, Williamson V. Examining patient perceptions of quality care in general practice: Comparison of quantitive and qualitative methods. Br J Gen Pract 1995; 45: 249-53.
14. Stone DH. Design a questionnaire. Br Med J 1993; 307: 1264-6.
15. Bond S, Thomas LH. Measuring patients' satisfaction with nursing care. J Advanced Nursing 1992; 17: 52-63.
16. Irish Institute of Radiography (IIR) (undated). Code of Professional Conduct. Dublin, Ireland.
17. Irish Institute of Radiography (IIR) (undated). Professional Standards to be Achieved in Diagnostic Imaging, Radiotherapy and Oncology. Dublin, Ireland.
18. Kirsner RS, Federman DG. Patient satisfaction: Quality of care from the patients' perspective. Arch Dermatol 1997; 133: 1427-31.
19. Spitzer RB. Meeting consumer expectations. Nurs Admin Quarterly 1988; 12 (3): 31-9.
20. Calnan M. Towards a conceptual framework of lay evaluation of health care. Soc Sci Med 1988; 27 (9): 927-33.
21. Carroll L, Sullivan FM, Colledge M. Good health care: Patient and professional perspectives. Br J Gen Pract 1998; 48: 1507-8.
22. Kangas S, Kee CC, McKee-Waddle R. Organisational factors, nurses' job satisfaction and patient satisfaction with nursing care. J Nurs Admin 1999; 29 (1): 32-42.
23. Loeken K, Steine S, Laerum E. Mammography: Influence of departmental practice and women's characteristics on patient satisfaction: Comparison of six departments in Norway. Quality in Health Care 1998; 7 (3): 136-41.
24. Baines CJ, To T, Wall C. Women's attitudes to screening after participation in the national breast screening study: A questionnaire survey. Cancer 1990; 65: 1663-9.
25. Al-Kandari F, Ogundeyin W. Patients' and nurses' perceptions of the quality of nursing care in Kuwait. J Advanced Nursing 1998; 27: 914-21.
26. Avis M, Bond M, Arthur A. Satisfying solutions? A review of some of the unresolved issues in the measurement of patient satisfaction. J Advanced Nursing 1995; 22: 316-22.
27. Teasdale K. Information and anxiety: A critical reappraisal. J Advanced Nursing 1993; 18: 1125-32.
28. Smith S, Botha JL, Goosey R, Daintith H. Audit of user satisfaction with the Leicestershire Breast Screening Service; women attending for assessment of abnormal mammograms. J Public Health Med 1991; 13 (3): 166-71.
29. Loeken K, Steine S, Sandvik L, Laerum E. A new instrument to measure patient satisfaction with mammography. Validity, reliability and discriminatory power. Med Care 1997; 35 (7): 731-41.
30. Davis SL, Adams-Greenly M. Integrating patient satisfaction with a quality improvement program. J Nurs Admin 1994; 24 (12): 28-31.
31. Nielsen B, Miaskowski C, Dibble SL. Pain with mammography: Fact or fiction. Oncology Nursing Forum 1993; 20 (4): 639-42.
32. Elkind A, Eardley A. Consumer satisfaction with breast screening: A pilot study. J Public Health Med 1990; 12 (1): 15-8.
33. Orton M, Fitzpatrick R, Fuller A, Mant D, Mlynek C, Thorogood M. Factors affecting women's response to an invitation to attend for a second breast cancer screening examination. Br J Gen Pract 1991; 41: 320-3.