What is too much or too little? The curvilinear effects of job tension on turnover intent, value attainment, and job satisfaction

Journal of Applied Social Psychology

Volumn 32, Issue 7, 2002, Pages 1344-1360

  Zivnuska, Suzanne ^a   Kiewitz, Christian ^b   Hochwarter, Wayne A ^a   Perrewé, Pamela L ^a   Zellars, Kelly L ^c  

^a FLORIDA STATE UNIVERSITY   (United States)

^b UNIVERSITY OF DAYTON   (United States)

^c UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036662155     PISSN: 00219029     EISSN: None     Source Type: Journal    
DOI: 10.1111/j.1559-1816.2002.tb01440.x     Document Type: Article

References (57)

1. Anderson, C. (1976). Coping behaviors as intervening mechanisms in the inverted-U stress-performance relationship. Journal of Applied Psychology, 61, 30-34.
2. Beehr, T. (1976). Perceived situational moderators of the relationship between subjective role ambiguity and role strain. Journal of Applied Psychology, 61, 35-40.
3. Bollen, K. (1989). Structural equations with latent variables. New York, NY: John Wiley & Sons.
4. Brief, A., Burke, M., George, J., Robinson, B., & Webster, J. (1988). Should negative affectivity remain an unmeasured variable in the study of job stress? Journal of Applied Psychology, 73, 193-198.
5. Burke, M.J., Brief, A.R, & George, J.M. (1993). The role of negative affectivity in understanding relations between self-reports of stressors and strains: A comment on the applied psychology literature. Journal of Applied Psychology, 78, 402-412.
6. Cammann, C., Fichman, M., Jenkins, D., & Klesch, J. (1979). The Michigan Organizational Assessment Questionnaire. Unpublished manuscript, University of Michigan, Ann Arbor.
7. Carlson, D., & Perrewé, P. (1999). The role of social support in the stressor-strain relationship: An examination of work-family conflict. Journal of Management, 25, 513-540.
8. Champoux, J. (1978). A preliminary examination of some complex job scope-growth needs strength interactions. Academy of Management Proceedings, 59-63.
9. Christianson, S. (1992). Emotional stress and eyewitness memory: A critical review. Psychological Bulletin, 112, 284-309.
10. Cohen, S. (1980). After-effects of stress on human performance and social behavior: A review of research and theory. Psychological Bulletin, 88, 82-108.
11. Crampton, S., & Wagner, J. (1994). Percept-percept inflation in microorganizational research: An investigation of prevalence and effect. Journal of Applied Psychology, 79, 67-76.
12. Cropanzano, R., Howes, J., Grandey, A., & Toth, P. (1997). The relationship of organizational politics and support to work behaviors, attitudes, and stress. Journal of Organizational Behavior, 18, 159-180.
13. DeFrank, R.S., & Ivancevich, J.M. (1998). Stress on the job: An executive update. Academy of Management Executive, 12, 55-66.
14. Dwyer, D.J., & Ganster, D.C. (1991). The effects of job demands and control on employee attendance and satisfaction. Journal of Organizational Behavior, 12, 595-608.
15. Frone, M. (1990). Intolerance of ambiguity as a moderator of the occupational role stress-strain relationship: A meta-analysis. Journal of Organizational Behavior, 11, 309-320.
16. Gardner, D., & Cummings, L. (1988). Activation theory and job design: Review and reconceptualization. In B. Staw & L. Cummings (Eds.), Research in organizational behavior (pp. 81-122). Greenwich, CT: JAI.
17. George, J., & Jones, G. (1996). The experience of work and turnover intention: Interactive effects of value attainment, job satisfaction, and positive mood. Journal of Applied Psychology, 81, 318-325.
18. Griffeth, R., & Horn, P. (1995). The employee turnover process. In G.R. Ferris (Ed.), Research in personnel and human resources management (pp. 245-293). Greenwich, CT: JAI.
19. Gupta, N., & Beehr, T. (1979). Job stress and employee behavior. Organizational Behavior and Human Performance, 23, 373-387.
20. Hair, J., Anderson, R., Tatham, R., & Black, W. (1992). Multivariate data analysis. New York, NY: Sage.
21. Hemingway, M., & Smith, C. (1999). Organizational climate and occupational stressors as predictors of withdrawal behaviors and injuries in nurses. Journal of Occupational and Organizational Psychology, 3, 285-299.
22. House, R., & Rizzo, J. (1972). Toward the measurement of organizational practices: Scale development and validation. Journal of Applied Psychology, 56, 388-396.
23. Jackson, S.E., & Schuler, R.S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organizational Behavior and Human Decision Processes, 36, 16-78.
24. Jamal, M. (1984). Job stress and job performance controversy: An empirical assessment. Organizational Behavior and Human Performance, 33, 1-24.
25. Jamal, M. (1985). Relationship of job stress to job performance: A study of managers and blue-collar workers. Human Relations, 38, 409-424.
26. James, L., Gent, M., Hater, J., & Corey, K. (1979). Correlations of psychological influence: An illustration of the psychological climate approach to work environment perceptions. Personnel Psychology, 32, 563-588.
27. James, L., & James, L. (1989). Integrating work environment perceptions: Explorations into the measurement of meaning. Journal of Applied Psychology, 74, 739-751.
28. Jex, S., & Bliese, P. (1999). Efficacy beliefs as a moderator of the impact of work-related stressors: A multi-level study. Journal of Applied Psychology, 84, 349-361.
29. Jöreskog, K., & Sörbom, D. (1993). LISREL 8 user's guide. Uppsala, Sweden: University of Uppsala.
30. Kacmar, K., & Ferris, G. (1989). Theoretical and methodological considerations in the age-job satisfaction relationship. Journal of Applied Psychology, 74, 201-207.
31. Kahn, R., & Byosiere, P. (1992). Stress in organizations. In M. Dunnette & L. Hough (Ed.), Handbook of industrial and organizational psychology (pp. 571-650). Palo Alto, CA: Consulting Psychologists Press.
32. Keller, R. (1984). The role of performance and absenteeism in the prediction of turnover. Academy of Management Journal, 27, 176-183.
33. Levi, L. (1972). Stress and distress in response to psychological stimuli. Elmsford, NY: Pergamon.
34. Lewin, K. (1951). Field theory in social sciences. New York, NY: Harper.
35. Locke, E. (1976). The nature and causes of job satisfaction. In M. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp. 1297-1349). Chicago, IL: Rand-McNally.
36. Lysonski, S., & Johnson, J. (1983). The sales manager as boundary spanner. Journal of Personal Selling and Sales Management, 3, 8-21.
37. MacCallum, R. (1998). Commentary on quantitative methods in I-O research. The Industrial-Organizational Psychologist, 35, 18-31.
38. MacCallum, R., & Mar, C. (1995). Distinguishing between moderator and quadratic effects in multiple regression. Psychological Bulletin, 118, 405-421.
39. Malmo, R. (1959). Activation: A neuropsychological dimension. Psychological Review, 66, 367-386.
40. McGrath, J. (1970). A conceptual formulation for research on stress. In J. McGrath (Ed.), Social and psychological factors in stress (pp. 10-21). New York, NY: Holt, Rinehart, and Winston.
41. Mobley, W., Horner, S., & Hollingsworth, A. (1978). An evaluation of the precursors of hospital employee turnover. Journal of Applied Psychology, 63, 408-414.
42. Motowidlo, S., Packard, J., & Manning, J. (1986). Occupational stress: Its causes and consequences for job performance. Journal of Applied Psychology, 71, 618-629.
43. Mowday, R., Koberg, C., & MacArthur, A. (1984). The psychology of the withdrawal process: A cross validation test of Mobley's intermediate linkages model of turnover in two samples. Academy of Management Journal, 27, 79-94.
44. Nunnally, J. (1978). Psychometric theory. New York, NY: McGraw-Hill.
45. O'Driscoll, M.P., & Beehr, T.A. (1994). Supervisor behaviors, role stressors, and uncertainty as predictors of personal outcomes for subordinates. Journal of Organizational Behavior, 15, 141-155.
46. Rhoads, G.K., Singh, J., & Goodell, P.W. (1994). The multiple dimensions of role ambiguity and their impact on psychological and behavioral outcomes of industrial salespeople. Journal of Personal Selling and Sales Management, 14, 1-23.
47. Rizzo, J., House, R., & Lirtzman, S. (1970). Role conflict and ambiguity in complex organizations. Administrative Science Quarterly, 15, 150-163.
48. Rokeach, M. (1973). The nature of human values. New York, NY: Free Press.
49. Schabracq, M., Cooper, C., & Winnubst, J. (1996). Work and health psychology: Toward a theoretical framework. In M. Schabracq, D. Cooper, & J. Winnubst (Eds.), Handbook of work and health psychology (pp. 3-29). Chichester, UK: John Wiley & Sons.
50. Schaubroeck, J., Cotton, J., & Jennings, K. (1989). Antecedents and consequences of role stress: A covariance structure analysis. Journal of Organizational Behavior, 10, 35-58.
51. Schaubroeck, J., & Ganster, D. (1993). Chronic demands and responsivity to challenge. Journal of Applied Psychology, 78, 73-85.
52. Schwab, D., & Cummings, L. (1976). A theoretical analysis of the impact of task scope on employee performance. Academy of Management Review, 1, 23-35.
53. Scott, W. (1966). Activation theory and task design. Organizational Behavior and Human Performance, 1, 32-50.
54. Singh, J. (1998). Striking a balance in boundary-spanning positions: An investigation of some unconventional influences of role stressors and job characteristics on job outcomes of salespeople. Journal of Marketing, 62, 69-86.
55. Tatarkiewicz, W. (1976). Analysis of happiness. The Hague, The Netherlands: Martin Nijhoff.
56. Xie, J., & Johns, G. (1995). Job scope and stress: Can job scope be too high? Academy of Management Journal, 38, 1288-1309.
57. Yerkes, R., & Dodson, J. (1908). The relation of strength of stimulus to rapidity of habit formation. Journal of Comparative Neurology and Psychology, 18, 459-482.