On the use of process management in the Third World

Total Quality Management

Volumn 13, Issue 4, 2002, Pages 419-426

  Isaksson, Raine ^a,b   Wiklund, Håkan ^a,b  

^a MID SWEDEN UNIVERSITY   (Sweden)

^b LULEÅ UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036660192     PISSN: 09544127     EISSN: None     Source Type: Journal    
DOI: 10.1080/09544120220149241     Document Type: Article

References (12)

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3. Deming, W.E. (1993) The New Economics for Industry Government, Education (Center for Advanced Engineering Study, Massachusetts Institute of Technology).
4. Hammer, M. & Champy, J. (1993) Reengineering the Corporation - A Manifesto for Business Revolution (New York, Harper Business).
5. Handelman, H. (1996) The Challenge of Third World Development (New Jersey, Prentice Hall).
6. Isaksson, R. (1999a) A Model for Customer Oriented Process Improvement (Research Report 99:6, Division of Quality Technology & Statistics, Luleå University of Technology).
7. Isaksson, R. (1999b) Key Figures for Diagnosing the Improvement Potential in Different Dimensions (Research Report 99:2, Division of Quality Technology & Statistics, Luleå University of Technology).
8. Juran, J.M. (1995) Managerial Breakthrough (New York, McGraw-Hill).
9. Katz, J.P., Krumwiede, D.W. & Wass De Czege, M. (1998) Total Quality Management in the global marketplace: The impact of national culture on TQM implementation, International Journal of Management, 3, pp. 349-356.
10. Kotter, J.P. (1996) Leading Change (Boston, Massachusetts, Harvard Business School Press).
11. Melan, E.H. (1992) Process Management. Methods for Improving Products and Service (New York, McGraw-Hill).
12. Rentzhog, O. (1996) Core Process Management (Licentiate thesis, Division of Quality Technology, Linköping University).