PRISMA as a quality tool for promoting customer satisfaction in the telecommunications industry

Reliability Engineering and System Safety

Volumn 75, Issue 3, 2002, Pages 303-311

  Dye, J ^a   Van der Schaaf, T ^b  

^a Sprint Business   (United States)

^b EINDHOVEN UNIVERSITY OF TECHNOLOGY   (Netherlands)

Author keywords

Customer satisfaction; Incident analysis; Near miss reporting, Telecommunications; Prevention and Recovery Information System for Monitoring and Analysis

Indexed keywords

ACCIDENT PREVENTION; COMPUTER AIDED SOFTWARE ENGINEERING; CUSTOMER SATISFACTION; INFORMATION ANALYSIS; INFORMATION RETRIEVAL SYSTEMS; QUALITY CONTROL; RISK MANAGEMENT;

INCIDENT ANALYSIS;

TELECOMMUNICATION INDUSTRY;

EID: 0036499138     PISSN: 09518320     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0951-8320(01)00118-1     Document Type: Article

References (10)

1. When computers fail
2. The development of the NASA aviation safety reporting system
3. Near-miss reporting pitfalls for nuclear power plants
4. Human errors: A taxonomy for describing human malfunction in industrial installations