Managing the development of information products: An expereintial learning strategy for product developers

Technical Communication

Volumn 49, Issue 1, 2002, Pages 61-80

  Skelton, T M ^a  

^a BENTLEY COLLEGE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0036486843     PISSN: 00493155     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (48)

1. Adler, Niclas, and Peter Docherty. 1998. "Bringing business into sociotechnical theory and practice." Human relations 51, no. 3:319-346.
2. Albers, Michael J. 2000. "Information design: An introduction to this special section." Technical communication 47:161-162.
3. Asteroff, J. and M. Fleming. 1998. "A framework for strategic Web sites." Research notes page. 21 April. http://www.gartner.com.
4. Davenport, Thomas H. 1997. Information ecology: Mastering the information and knowledge environment. New York, NY: Oxford University Press.
5. Dix, Alan, Janet E. Finlay, Gregory D. Abowd, and Russell Beale. 1998. Human-computer interaction. 2nd ed. London, UK: Prentice-Hall Europe.
6. Edmondson, A.C., and B. Moingeon. 1996. "Organizational learning as a source of competitive advantage," in Organizational learning and competitive advantage, ed. B. Moingeon and A.C. Edmundson. Thousand Oaks, CA: Sage, pp. 7-15.
7. Fisher, Lori. 2001. "Technical communicators: Designing the user experience." Intercom (January):21-23.
8. Fisher, Kimball, and Maureen Duncan Fisher. 1997. The distributed mind: Achieving high performance through the collective intelligence of knowledge work teams. New York, NY: American Management Association.
9. Guida, G., and G. Lamperti. 2000. "AMMETH: A methodology for requirements analysis of advanced human-systems interfaces." IEEE transactions on systems, man, and cybernetics-part a: Systems and humans 30: 298.
10. Graham, Robert J., and Randall L. Englund. 1997. Creating an environment for successful projects: The quest to manage project management. San Francisco, CA: Jossey-Bass Publishers.
11. Hackos, JoAnn. 2000. "Trends for 2000: Moving beyond the cottage." Intercom (January):6-10.
12. Hallows, Jolyon E. 1998. Information systems management: How to deliver function and value in information technology projects. New York, NY: American Management Association.
13. Haselkorn, Mark P. 1997. "The future of technical communication." Technical communication 44:220-221.
14. Hayhoe, George F. 2000. "What do technical communicators need to know?" Technical communication 47:151-153.
15. Hibbard, J. 1997. "Knowing what we know." Information week (20 October):302.
16. Houser, Rob. 2001. "Why we should archive, share, and analyze information about users." Technical communication 48:176-181.
17. Jacobson, Robert, ed. 1999. Information design. Cambridge, MA: MIT Press.
18. Keen, Peter G.W. 1998. "Let's put project management out of its misery." Computerworld (7 December):64.
19. Kerzner, Harold. 1998. In search of excellence in project management: Successful practices in high performance organizations. New York, NY: Van Nostrand Reinhold.
20. Kostelnick, Charles, and David D. Roberts. 1998. Designing visual language: Strategies For professional communicators. Boston, MA: Allyn and Bacon.
21. Kristof, Ray, and Amy Satran. 1995. Interactivity by design: Creating and communicating with new media. Mountainview, CA: Adobe Press.
22. Light, Matt. 2000. "The Project Office: Teams, Processes, and Tools." Research Notes Page. 1 August. http://www.gartner.com.
23. Linder, Jane. 2001. "Flying blind? Try actionable information." Working paper, Accenture Institute for Strategic Change, Wellesley, MA.
24. Lipnack, Jessica, and Jeffrey Stamps. 1997. Virtual teams: Reaching across space, time, and organizations with technology. New York, NY: John Wiley & Sons, Inc.
25. McNeill, Angle E. 2000. "Self-directed work teams." Intercom (September/October): 15-17.
26. Matthews, John A. 1997. "Introduction to the special issue: Organizational innovation and the sociotechnical systems tradition." Human relations 50, no. 5:497-497.
27. McConnell, Steve. 1999. After the gold rush. Redmond, WA: Microsoft Press.
28. McConnell, Steve. 1996. Rapid development: Taming wild software schedules. Redmond, WA: Microsoft Press.
29. National Research Council. 1996. Computing and communications in the extreme. Washington, DC: National Academy Press.
30. Norman, Donald, and Stephen W. Draper, eds. 1986. User centered system design: New perspectives on human-computer interaction. Hillsdale, NJ: Lawrence Erlbaum Associates.
31. Norton, David W. 2000. "How changes in discursive patterns affect the value of technical communication in cross-functional team settings." Technical communication 47:77-89.
32. O'Dell, Carla, and C. Jackson Grayson, Jr. (with Nilly Essaides). 1998. If only we knew what we know: The transfer of internal knowledge and best practice. New York, NY: The Free Press.
33. Pava, Calvin H.P. 1983. Managing new office technology: An organizational strategy. New York, NY: MacMillan.
34. Poltrock, Steven E., and Jonathan Grudin. 1994. "Organizational obstacles to interface design and development: Two participant-observer studies." ACM transactions on computer-human interaction 1:52-80.
35. Ranney, Joyce M., and Carolyn E. Carder. 1986. "Sociotechnical design methods in office settings: Two cases." Office technology and people 2:169-186.
36. Ravden, Susannah, and Graham Johnson. 1989. Evaluating usability of human-computer interfaces: A practical method. New York, NY: John Wiley & Sons.
37. Redish, Janice C. (Ginny). 2000. "What is information design?" Technical communication 47:163-166.
38. Roberts, Dave, Dick Berry, Scott Isensee, and John Mullay. 1998. Designing for the user with OVID: Bridging user interface design and software engineering. Indianapolis, IN: Macmillan Technical Publishing.
39. Robey, Daniel, Huoy Min Khoo, and Carolyn Powers. 2000. "Situated learning in cross-functional virtual teams." Technical Communication 47:51-66.
40. Rosenau, Milton D., and John J. Moran. 1993. Managing the development of new products: Achieving speed and quality simultaneously through multifunctional teamwork. New York, NY: Van Nostrand.
41. Savage, Charles M. 1990. Fifth generation management: Integrating enterprises through human networking. Maynard, MA: Digitial Press.
42. Schneiderman, Ben. 1998. Designing the user interface: Strategies for effective human-computer interaction. 3rd ed. Reading, MA: Addison-Wesley Longman, Inc.
43. The Standish Group. 1995. "The chaos report." Linked from http://www.standishgroup.com.
44. The Standish Group. 2000. "Chaos in the new millennium: The ghost of Christmas future." Lkd. The Standish Group home page. http://www.standishgroup.com.
45. Taylor, Cheri W. 2000. "Information design for beginners." Linked from http://www.stc.org.
46. Trenner, Lesley and Joanna Bawa, eds. 1998. The Politics of Usability. London: Springer Publishers.
47. Wambeam, Cynthia A., and Robert Kramer. 1996. "Design teams and the web: A collaborative model for the workplace. Technical communication 43:349-356.
48. Whitten, Neal. 1995. Managing software development projects: Formula for success. New York, NY: John Wiley & Sons.