Using customer satisfaction surveys to improve quality of care in nursing homes

Health and Social Work

Volumn 27, Issue 1, 2002, Pages 75-79

  Peak, Terry ^a   Sinclair, Sara V ^b  

^a UTAH STATE UNIVERSITY   (United States)

^b Sunshine Terrace Foundation Inc ^*  (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; CONSUMER; EPIDEMIOLOGY; HEALTH SERVICES RESEARCH; HUMAN; JOB SATISFACTION; NURSING HOME; ORGANIZATION AND MANAGEMENT; OUTCOME ASSESSMENT; PATIENT SATISFACTION; PROFESSIONAL STANDARD; SOCIAL WORK; STANDARD; TOTAL QUALITY MANAGEMENT; UNITED STATES;

CONSUMER SATISFACTION; HEALTH CARE SURVEYS; HUMANS; JOB SATISFACTION; NURSING HOMES; ORGANIZATIONAL CASE STUDIES; OUTCOME ASSESSMENT (HEALTH CARE); PATIENT SATISFACTION; PLANNING TECHNIQUES; PROFESSIONAL ROLE; SOCIAL WORK; TOTAL QUALITY MANAGEMENT; UNITED STATES; UTAH;

EID: 0036484189     PISSN: 03607283     EISSN: None     Source Type: Journal    
DOI: 10.1093/hsw/27.1.75     Document Type: Article

References (17)

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