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Volumn , Issue , 2002, Pages 331-342

Structured heuristic evaluation of online documentation

Author keywords

Heuristic evaluation; Online documentation; Online help; Usability

Indexed keywords

COMPUTER SOFTWARE; HEURISTIC METHODS; INFORMATION ANALYSIS; ITERATIVE METHODS; PROGRAM DOCUMENTATION; USABILITY ENGINEERING;

EID: 0036444640     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper
Times cited : (14)

References (13)
  • 2
    • 23044518954 scopus 로고    scopus 로고
    • Guidelines for designing web navigation
    • Third Quarter 2000
    • Farkas, David K. and Jean B. Farkas. "Guidelines for Designing Web Navigation." Technical Communication. Third Quarter 2000: 341-358, 2000.
    • (2000) Technical Communication , pp. 341-358
    • Farkas, D.K.1    Farkas, J.B.2
  • 4
    • 84976660747 scopus 로고
    • Hypermedia design, analysis, and evaluation issues
    • Garzotto, Franca, Luca Mainetti, and Paolo Paolini. "Hypermedia Design, Analysis, and Evaluation Issues." Communications of the ACM. 38, No. 8:74 - 86, 1995.
    • (1995) Communications of the ACM , vol.38 , Issue.8 , pp. 74-86
    • Garzotto, F.1    Mainetti, L.2    Paolini, P.3
  • 5
    • 0036587649 scopus 로고    scopus 로고
    • A usability test of two browser-based embedded help systems
    • Grayling, Trevor. "A Usability Test of Two Browser-based Embedded Help Systems." Technical Communication. 49, No. 2: 193-209, 2002.
    • (2002) Technical Communication , vol.49 , Issue.2 , pp. 193-209
    • Grayling, T.1
  • 6
    • 21144480883 scopus 로고
    • Usability and hypermedia: Toward a set of usability criteria and measures
    • Third Quarter 1993
    • Grice, Roger A. and Lenore S. Ridgway. "Usability and Hypermedia: Toward a Set of Usability Criteria and Measures." Technical Communication. Third Quarter 1993, 429-437, 1993.
    • (1993) Technical Communication , pp. 429-437
    • Grice, R.A.1    Ridgway, L.S.2
  • 8
    • 0027847486 scopus 로고
    • Software usability: Choosing appropriate methods for evaluating online systems and documentation
    • Mehlenbacher, Brad. "Software Usability: Choosing Appropriate Methods for Evaluating Online Systems and Documentation." SIGDOC Conference 1993, Getting in Touch-Staying in Touch. 209-222, 1993.
    • (1993) SIGDOC Conference 1993, Getting in Touch-Staying in Touch , pp. 209-222
    • Mehlenbacher, B.1
  • 10
    • 0004284157 scopus 로고
    • John Wiley & Sons, New York, NY
    • Nielsen, Jakob. Usability Inspection Methods, John Wiley & Sons, New York, NY, 1994. See "Ten Usability Heuristics" listed at http://www.useit.com/papers/heuristic/heuristic_list.html.
    • (1994) Usability Inspection Methods
    • Nielsen, J.1
  • 11
    • 0012344373 scopus 로고    scopus 로고
    • Nielsen, Jakob. Usability Inspection Methods, John Wiley & Sons, New York, NY, 1994. See "Ten Usability Heuristics" listed at http://www.useit.com/papers/heuristic/heuristic_list.html.
    • Ten Usability Heuristics
  • 12
    • 0003200730 scopus 로고
    • Reading and employing technical information in hypertext
    • First Quarter 1991
    • Rubens, Philip. "Reading and Employing Technical Information in Hypertext." Technical Communication. First Quarter 1991: 36-40, 1991.
    • (1991) Technical Communication , pp. 36-40
    • Rubens, P.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.