Public service responsiveness to users' demands and needs: Theory, practice and primary healthcare in England

Public Administration

Volumn 80, Issue 3, 2002, Pages 435-452

  Sheaff, Rod ^a   Pickard, Susan ^a   Smith, Keri ^a  

^a UNIVERSITY OF MANCHESTER   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

HEALTH SERVICES; PRIMARY HEALTH CARE; PUBLIC SERVICE; WELFARE PROVISION;

ENGLAND; UNITED KINGDOM;

EID: 0036374604     PISSN: 00333298     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-9299.00312     Document Type: Article

References (46)

1. Health improvement
2. Uncertainty and the welfare economics of medical care
3. Needs assessment and community care
4. Understanding and controlling response bias in needs assessment studies
5. Clinical governance
6. Needs assessment, street-level bureaucracy and the new community care
7. Local heroes
8. A new approach to consumer theory
9. The politics of needs - Or, who needs politics?
10. Making sense of needs assessment
11. User-practitioner transactions in the new culture of community care
12. The effect of government on economic efficiency
13. Evidence-based practice