Intranets and organizational learning: A research and development agenda

International Journal of Human-Computer Interaction

Volumn 14, Issue 1, 2002, Pages 93-130

  Jacko, Julie A ^a   Salvendy, Gavriel ^b,c   Sainfort, François ^d   Emery, V Kathlene ^d   Akoumianakis, Demosthenes ^j   Duffy, Vincent G ^e   Ellison, June ^j   Gant, Diana Burley ^j   Gill, Zann ^f   Ji, Yong Gu ^b   Jones, Patricia M ^f   Karsh, Ben Tzion ^g   Karshmer, Arthur I ^h   Lazar, Jonathan ^j   Peacock, Brian ^j   Resnick, Marc L ⁱ   Sears, Andrew ^j   Smith, Michael J ^g   Stephanidis, Constantine ^j   Ziegler, Jürgen ^j  

^a Georgia Institute of Technology   (United States)

^b PURDUE UNIVERSITY   (United States)

^c TSINGHUA UNIVERSITY   (China)

^d GEORGIA INSTITUTE OF TECHNOLOGY   (United States)

^e MISSISSIPPI STATE UNIVERSITY   (United States)

^f NASA AMES RESEARCH CENTER   (United States)

^g UNIVERSITY OF WISCONSIN MADISON   (United States)

^h UNIVERSITY OF SOUTH FLORIDA   (United States)

ⁱ FLORIDA INTERNATIONAL UNIVERSITY   (United States)

^j NONE

more..

Author keywords

[No Author keywords available]

Indexed keywords

HUMAN COMPUTER INTERACTION; INFORMATION TECHNOLOGY; KNOWLEDGE ENGINEERING; LEARNING SYSTEMS; RESEARCH AND DEVELOPMENT MANAGEMENT; SOCIETIES AND INSTITUTIONS;

SYSTEM INTEGRATION;

INTRANETS;

EID: 0036260766     PISSN: 10447318     EISSN: None     Source Type: Journal    
DOI: 10.1207/S15327590IJHC1401_3     Document Type: Conference Paper

References (79)

1. Akoumianakis, D., & Stephanidis, C. (2001). Computational environments for organisational learning. In M. J. Smith & G. Salvendy (Eds.), Proceeding of the 9th International Conference on Human - Computer Interaction (pp. 3011-305). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
2. Argote, L. (1999). Organizational learning: Creating, retaining, and transferring knowledge. Boston, MA: Kluwer Academic.
3. Argyris, C. (1982). Reasoning, learning, and action: Individual and organizational. San Francisco: Jossey-Bass.
4. Argyris, C., & Schon, D. A. (1978). Organizational learning: A theory of action perspective. Reading, MA: Addison-Wesley.
5. Borella, M. S., Sears, A., & Jacko, J. A. (1997). The effect of Internet latency on user perception of information content. In Proceedings of IEEE Global Telecommunications Conference: GlobeCom 97 (pp. 1932-1936). Phoenix, AZ: IEEE.
6. Brown, J. S., Collins, A., & Duguid, P. (1991). Situated cognition and culture of learning. In M. Yazdani & R. W. Lawler (Eds.), Artificial intelligence and education (Vol. 2, pp. 245-275). Norwood, NJ: Ablex.
7. Bullinger, H. J., Müller, K., & Kempf, F. (2001). Using integrated platform solutions in work-oriented learning environments. In M. J. Smith & G. Salvendy (Ed.), Proceeding of the 9th International Conference on Human-Computer Interaction (pp. 282-286). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
8. Cangelosi, V. E., & Dill, W. R. (1965). Organizational learning: Observations toward a theory. Administrative Science Quarterly, 10, 175-203.
9. Carlson, P. A. (2000). Information technology and the emergence of a worker centered organization. ACM Journal of Computer Documentation, 24, 204-212.
10. Cognition and Technology Group at Vanderbilt. (1990). Anchored instruction and its relationship to situated cognition. Educational Researcher, 19, 2-10.
11. Coleman, D. (1997). Collaborating on the Internet and intranets information systems-collaboration systems and technology. Proceedings of the Hawaii International Conference on System Sciences, 2, 350-358.
12. Collins, A., Brown, J. S., & Newman, S. E. (1989). Cognitive apprenticeship: Teaching the crafts of reading, writing and mathematics. In L. B. Resnick (Ed.), Knowing, learning, and instruction (pp. 453-494). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.
13. Collins, H. M. (1993). The structure of knowledge. Social Research, 60, 95-116.
14. Cortese, A. (1996, February 26). Here comes the intranet. Business Week, 3464, 76-84.
15. Cross, R., & Baird, L. (2000). Technology is not enough: Improving performance by building organizational memory. Sloan Management Review, 14,(3) 69-78.
16. Cyert, R. M., & March, J. G. (1963). A behavioral theory of the firm. Englewood Cliffs, NJ: Prentice Hall.
17. Daft, R. L., & Weick, K. E. (1984). Toward a model of organizations as interpretation systems. Academy of Management Review, 9, 284-295.
18. Daniel, W. W. (1990). Applied nonparametric statistics. Boston, MA: PWS-KENT Publishing Company.
19. Dix, A., Finlay, J., Abowd, G., & Beale, R. (1998). Human - computer interaction (2nd ed.). London: Prentice Hall.
20. Drucker, P. F. (1988). The coming of the new organization. Harvard Business Review, 66,(1) 45-53.
21. Duane, A., & Finnegan, P. (2000). Managing intranet technology in an organizational context: Toward a "stages of growth" model for balancing empowerment and control. Proceeding of the 21st International Conference on Information Systems, 242-258.
22. Duffy, V. G., & Salvendy, G. (1999a). The impact of organizational ergonomics on work effectiveness with special reference to concurrent engineering in manufacturing industries. Ergonomics, 42, 614-637.
23. Duffy, V. G., & Salvendy, G. (1999b). Relating company performance to staff perceptions: The impact of concurrent engineering on time to market. International Journal of Production Research, 37, 821-834.
24. Duffy, V. G., & Salvendy, G. (2000). Concurrent engineering and virtual reality for human resource planning. Computers in Industry, 42, 109-125.
25. Erlanger, L. (1996, April 23). The Web within. PC Magazine, 25(8), 100-158.
26. Frantz, D., & Collins, C. (1999). Celebration USA: Living in Disney's brave new town. New York: Holt.
27. Gant, D. B., & Gant, J. P. (2001). The role of Web portals in information sharing and knowledge transfer among state government personnel. In M. J. Smith & G. Salvendy (Ed.), Proceeding of the 9th International Conference on Human-Computer Interaction (pp. 287-291). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
28. Gardner, D. (1998, April 6). Get smart; An immature knowledge-management industry tries to overcome content chaos. InfoWorld, 20(14), 16-18.
29. Gill, Z. (2001a). Webtank design - Intranet support for collaborative problem-solving. In M. J. Smith & G. Salvendy (Ed.), Proceeding of the 9th International Conference on Human-Computer Interaction (pp. 292-296). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
30. Gill, Z. (2001b, August). A Webtank (think tank on the Web) to support design science studies. Paper presented at Siggraph 2001, Los Angeles, CA.
31. Gonzalez, J. S. (1998). The 21st century intranet. Upper Saddle River, NJ: Prentice Hall.
32. Greer, T. (1998). Understanding intranets. Redmond, WA: Microsoft Press.
33. Harvey, M. G., Palmer, J., & Speier, C. (1997). Intranets and organizational learning. In Proceedings of the 1997 SIGCPR Conference: The impact of the new connectivity (pp. 100-116). New York: ACM Press.
34. Hedberg, B. (1976). How organizations learn and unlearn. In P. C. Nystrom & W. H. Starbuck (Eds.), Handbook of organizational design (pp. 3-27). New York: Oxford University Press.
35. Hills, M. (1996). Intranet business strategies. New York: Wiley.
36. Huber, G. P. (1991). Organizational learning: The contributing processes and the literatures. Organizational Science, 2, 89-115.
37. IBM Global Industries. (2000). Creating and implementing an e-government portal solution: Requirements, solution options and business model considerations. White Plains, NY: Author.
38. Jacko, J. A., & Duffy, V. (1997). Interface requirements: An analysis of technologies designed for individual and group work. In M. J. Smith, G. Salvendy, & R. J. Koubek (Ed.), Proceedings of the 7th International Conference on Human-Computer Interaction (pp. 347-350). Amsterdam: Elsevier.
39. Jacko, J. A., Sears, A., & Borella, M. S. (2000). The effect of network delay and media on user perceptions of Web resources. Behaviour and Information Technology, 19, 427-439.
40. Jacko, J. A., Sears, A., & Sorensen, S. J. (1998). The effect of domain on usage patterns and perceptions on the Internet: Focusing on healthcare professionals. In Proceedings of the Human Factors and Ergonomics Society 42nd Annual Meeting (pp. 521-525). Santa Monica, C A: HFES.
41. Jacko, J. A., Sears, A., & Sorensen S. J. (in press). A framework for usability: Healthcare professionals and the Internet. Ergonomics, 44(1), 989-1009.
42. Ji, Y. G., & Salvendy, G. (2001). Development and validation of intranet organizational memory information system for improving organizational learning. In M. J. Smith & G. Salvendy (Eds.), Proceedings of the 9th International Conference on Human-Computer Interaction (pp. 297-300). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
43. Jones, P. M. (2001). Collaborative knowledge management, social networks, and organizational learning. In M. J. Smith & G. Salvendy (Eds.), Proceedings of the 9th International Conference on Human - Computer Interaction (pp. 306-309). Mahwah, NJ: Lawrence Erlbaum Associates, Inc.
44. Kodama, F. (1992). Technological fusion and the New R and D. Harvard Business Review, 70, 70-78.
45. Lai, V. S. (2001). Intraorganizational communication with intranets. Communication of the ACM, 44(7), 95-100.
46. Lam, A. (2000). Tacit knowledge. Organizational learning and societal institutions: An Integrated Framework. Organization Studies.
47. Lave, J. (1991). Situated learning in communities of practice. In L. B. Resnick, J. M. Levine, & S. D. Teasly (Eds.), Perspectives on socially shared cognition (pp. 63-82). Washington, DC: American Psychological Association.
48. Lazar, J. (2001). User-centered Web development. Sudbury, MA: Jones and Bartlett.
49. Levitt, B., & March, J. G. (1988). Organizational learning. Annual Review of Sociology, 14, 319-340.
50. Mahapatra, R. K., & Lai, V. S. (1999). Evaluation of intranet-based end-user training. Proceedings of the 20th International Conference on Information Systems, 524-527.
51. Malhotra, Y. (1996). Organizational learning and learning organizations: An overview. Retrieved September, 2001, from http://www.brint.com/papers/orglrng.htm
52. March, J. G., & Olsen, J. P. (1975). The uncertainty of the past: Organizational learning under ambiguity. European Journal of Political Research, 3, 147-171.
53. Miner, A. S. (1990). Structural evolution through idiosyncratic jobs: The potential for unplanned learning. Organization Science, 1, 195-210.
54. Miner, A. S., & Mezias, S. J. (1996). Ugly duckling no more: Pasts and futures of organizational learning research. Organization Science, 7, 88-99.
55. Nambisan, S., & Wang, Y. (1999). Technical opinion: Roadblocks to Web technology adoption? Communication of the ACM, 42(1), 98-101.
56. Nielsen, J. (1997, September). The difference between intranet and Internet design. Jakob Nielsen's Alert Box (September 1997). Retrieved August, 2001, from http://www.useit.com
57. Nielsen, J. (1999, April). Intranet portals: The corporate information infrastructure. Jakob Nielsen's Alert Box (April 1999). Retrieved August, 2001, from http://www.useit.com
58. Nonaka, I., & Takeuchi, H. (1995). The knowledge creating company. New York: Oxford University Press.
59. Pinkett, R. (in press). The Camfield Estates - MIT Creating Community Connections Project: High technology in a low-to-moderate income community. In J. Lazar (Ed.), Managing IT/community partnerships in the 21st century. Hershey, PA: Idea Group Publishing.
60. Rademacher, R. A. (1999). Applying Bloom's taxonomy of cognition to knowledge management systems. Proceedings of the 1999 ACM Conference on Computer Personnel Research, 276-278.
61. Riggins, F. J., & Rhee, H. S. (1998). Toward a unified view of electronic commerce. Communication of the ACM, 42(10), 88-95.
62. Sainfort, F. (1987). Innovation and organization: Toward an integration. Unpublished doctoral dissertation, Ecole Centrale des Arts et Manufactures, Paris, France.
63. Scheepers, R., & Damsgaard, J. (1997). Using Internet technology within the organization: A structurational analysis of intranets. Proceedings of the international ACM SIGGROUP Conference on Supporting Group Work: The integration challenge, 9-18.
64. Sears, A., & Jacko, J. A. (2000). Understanding the relationship between network quality of service and the usability of distributed multimedia documents. Human-Computer Interaction, 15, 43-68.
65. Sears, A., Jacko, J. A., & Borella, M., (1997a). The effect of Internet delay on the perceived quality of information. In M. J. Smith, G. Salvendy, & P. J. Koubek (Eds.), Proceedings of the 7th International Conference on Human - Computer Interaction (pp. 335-338). Amsterdam: Elsevier.
66. Sears, A., Jacko, J. A., & Borella, M. (1997b). Internet delay effects: How users perceive quality, organization, and ease of use of information. In Proceedings of the ACM Conference on Human Factors In Computing Systems (pp. 353-354). New York: ACM Press.
67. Sears, A., Jacko, J. A., & Dubach, E. M. (2000). International aspects of WWW usability and the role of high-end graphical enhancements. International Journal of Human - Computer Interaction, 12, 243-263.
68. Senge,P. M. (1990). The fifth discipline: The art and practice of the learning organization. New York: Doubleday.
69. Smith, R. G., & Farquhar, A. (2000). The road ahead for knowledge management: An AI perspective. AI Magazine, 2(4), 17-40.
70. Sorensen, S. J., Jacko, J. A., & Sears, A. (1998a). A characterization of clinical pharmacists' use of the Internet as an online drug information tool. 1998 Spring Practice and Research Forum of the American College of Clinical Pharmacy (pp. 846). Palm Springs, CA.
71. Sorensen, S. J., Jacko, J. A., & Sears, A. (1998b). Hospital pharmacists' use, perceptions, and opinions of the Internet. Pharmacotherapy, 18, 438.
72. Sprout, A. L., & Coxeter, R. M. (1995, November 27). The Internet inside your company. Fortune.
73. Taylor, M. (1997). Intranet - A new technology changes all the rules. Telecommunications, 31 (1), 39-40.
74. Telleen, S. L. (1997). Intranet organization. New York: Wiley.
75. Telleen, S. L. (1998, September/October). Intranets, the new knowledgebase. Oracle Magazine. Retrieved February, 2002, from http://www.oracle.com/oramag/oracle/98-Sep/index.html?58ind.html
76. Tkach, D. (1999, September). Knowledge portals. Retrieved September, 2001, from http://www-4.ibm.com/software/data/km/advances/kportals.html
77. Weick, K. E. (1991). The nontraditional quality of organizational learning. Organization Science, 2, 41-73.
78. Young, K. (2000, February). Entre nous. The Banker, 150, 84-85.
79. Zhang, R., & Chen, J. (1997). Intranet architecture to support organizational learning. Proceedings of the Annual Meeting of the Decision Sciences Institute, 2, 729-731.