A generic model and design representation technique of service products

Technovation

Volumn 22, Issue 1, 2002, Pages 15-39

  Ma, Qinhai ^a   Tseng, Mitchell M ^b   Yen, Benjamin ^b  

^a NORTHEASTERN UNIVERSITY   (China)

^b HONG KONG UNIVERSITY OF SCIENCE AND TECHNOLOGY   (Hong Kong)

Author keywords

Design representation; Model; Service product

Indexed keywords

COMPUTER ARCHITECTURE; CUSTOMER SATISFACTION; ECONOMIC AND SOCIAL EFFECTS; FUZZY CONTROL; MARKETING; PRODUCT DESIGN; PRODUCT DEVELOPMENT;

SERVICE INDUSTRIES;

INDUSTRIAL RESEARCH;

EID: 0036129463     PISSN: 01664972     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0166-4972(00)00085-7     Document Type: Article

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