Determinants of user satisfaction with the support function

Proceedings of the ACM SIGCPR Conference

Volumn , Issue , 2002, Pages 47-51

  Nilsen, Hallgeir ^a   Sein, Maung K ^a  

^a UNIVERSITY OF AGDER   (Norway)

Author keywords

Action research; Best practices; End user support; End user computing; Personnel

Indexed keywords

DATA REDUCTION; PERSONNEL TRAINING; PROBLEM SOLVING; PROJECT MANAGEMENT;

END-USER COMPUTING;

JOB SATISFACTION;

EID: 0036036103     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/512360.512369     Document Type: Conference Paper

References (12)

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2. Investigating information systems with action research
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5. Examining workgroup influence on technology usage: A community of practice perspective
6. The role of training and support in desktop computing
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9. Middle managers' contribution to implemented information technology innovation
10. Predicting user intentions: Comparing the technology acceptance model with the theory of planned behavior
11. Business led training: A best practice