-
2
-
-
0034378896
-
Designing, implementing and updating performance measurement systems
-
Bourne, M., Mills, J., Wilcox, M., Neely, A. and Platts, K. (2000), "Designing, implementing and updating performance measurement systems", International Journal of Operations & Production Management, Vol. 20 No. 7, pp. 754-71.
-
(2000)
International Journal of Operations & Production Management
, vol.20
, Issue.7
, pp. 754-771
-
-
Bourne, M.1
Mills, J.2
Wilcox, M.3
Neely, A.4
Platts, K.5
-
3
-
-
77957860808
-
Qualitative research issues at the marketing/entrepreneurship interface
-
Carson, D. and Coviello, N. (1996), "Qualitative research issues at the marketing/entrepreneurship interface", Market Intelligence & Planning, Vol. 14 No. 6, pp. 51-9.
-
(1996)
Market Intelligence & Planning
, vol.14
, Issue.6
, pp. 51-59
-
-
Carson, D.1
Coviello, N.2
-
4
-
-
0031167855
-
Reliance on manufacturing performance measures, total quality management and organisational performance
-
Chenhall, R. (1997), "Reliance on manufacturing performance measures, total quality management and organisational performance", Management Accounting Research, Vol. 8 No. 2, pp. 20-30.
-
(1997)
Management Accounting Research
, vol.8
, Issue.2
, pp. 20-30
-
-
Chenhall, R.1
-
6
-
-
0035600835
-
Manufacturing strategy
-
Dangayach, G. and Deshmukh, S. (2001), "Manufacturing strategy", International Journal of Operations & Production Management, Vol. 21 No. 7, pp. 884-932.
-
(2001)
International Journal of Operations & Production Management
, vol.21
, Issue.7
, pp. 884-932
-
-
Dangayach, G.1
Deshmukh, S.2
-
7
-
-
0003449093
-
-
Business One Irwin, Homewood, IL
-
Dixon, J., Nanni, A. and Vollmann, T. (1990), The New Performance Challenge: Measuring Operations for World-class Competition, Business One Irwin, Homewood, IL.
-
(1990)
The New Performance Challenge: Measuring Operations for World-class Competition
-
-
Dixon, J.1
Nanni, A.2
Vollmann, T.3
-
8
-
-
0003771629
-
-
Sage Publications, London
-
Easterby-Smith, M., Thorpe, R. and Lowe, A. (1993), Management Research, Sage Publications, London.
-
(1993)
Management Research
-
-
Easterby-Smith, M.1
Thorpe, R.2
Lowe, A.3
-
9
-
-
0005146871
-
-
European Foundation for Quality Management, Brussels
-
EFQM. (2001), The Business Excellence Model, European Foundation for Quality Management, Brussels.
-
(2001)
The Business Excellence Model
-
-
-
10
-
-
0001073758
-
Building theories from case study research
-
Eisenhardt, K. (1989), "Building theories from case study research", Academy of Management Review, Vol. 14 No. 4, pp. 532-50.
-
(1989)
Academy of Management Review
, vol.14
, Issue.4
, pp. 532-550
-
-
Eisenhardt, K.1
-
11
-
-
84986129868
-
Strategic intent, measurement capability, and operational success: Making the connection
-
Fawcett, S., Smith, S. and Cooper, M. (1997), "Strategic intent, measurement capability, and operational success: making the connection", International Journal of Physical Distribution & Logistics Management, Vol. 27 No. 7, pp. 410-21.
-
(1997)
International Journal of Physical Distribution & Logistics Management
, vol.27
, Issue.7
, pp. 410-421
-
-
Fawcett, S.1
Smith, S.2
Cooper, M.3
-
12
-
-
0005204062
-
Dialogues in strategy
-
Franklin, P. (1996), "Dialogues in strategy", Journal of Strategic Change, Vol. 5 No. 3, pp. 211-21.
-
(1996)
Journal of Strategic Change
, vol.5
, Issue.3
, pp. 211-221
-
-
Franklin, P.1
-
13
-
-
0002590699
-
Characteristics, benefits and shortcomings of four major quality awards
-
Ghobadian, A. and Woo, H. (1996), "Characteristics, benefits and shortcomings of four major quality awards", International Journal of Quality & Reliability Management, Vol. 13 No. 2, pp. 10-14.
-
(1996)
International Journal of Quality & Reliability Management
, vol.13
, Issue.2
, pp. 10-14
-
-
Ghobadian, A.1
Woo, H.2
-
14
-
-
0002822915
-
Performance based evaluation systems under totat quality management
-
Giunipero, L. and Brewer, D. (1993), "Performance based evaluation systems under totat quality management", International Journal of Purchasing and Materials Management, Vol 29 No. 1, pp. 35-46.
-
(1993)
International Journal of Purchasing and Materials Management
, vol.29
, Issue.1
, pp. 35-46
-
-
Giunipero, L.1
Brewer, D.2
-
15
-
-
0002587538
-
Improving productivity and quality in small and medium enterprises: Cases and analysis
-
Gunasekaran, A., Okko, P. and Martikainen, T. (1996), "Improving productivity and quality in small and medium enterprises: cases and analysis", International Small Business Journal, Vol. 15 No. 1, pp. 59-72.
-
(1996)
International Small Business Journal
, vol.15
, Issue.1
, pp. 59-72
-
-
Gunasekaran, A.1
Okko, P.2
Martikainen, T.3
-
16
-
-
0029708880
-
Strategic issues in quality management: Survey analysis
-
Johannsen, C. (1996), "Strategic issues in quality management: survey analysis", Journal of Information Science, Vol. 22 No. 4, pp. 231-45.
-
(1996)
Journal of Information Science
, vol.22
, Issue.4
, pp. 231-245
-
-
Johannsen, C.1
-
17
-
-
0026494564
-
The balanced scorecard - Measures that drive performance
-
Kaplan, R. and Norton, D. (1992), "The balanced scorecard - measures that drive performance", Harvard Business Review, Vol. 1 No. 2, pp. 71-9.
-
(1992)
Harvard Business Review
, vol.1
, Issue.2
, pp. 71-79
-
-
Kaplan, R.1
Norton, D.2
-
19
-
-
0038567101
-
Designing postindustrial organisations: Combining theory and practice
-
Huber, G. and Glick, W. (Eds), Oxford University Press, Oxford
-
Lewin, A. and Stephens, C. (1993), "Designing postindustrial organisations: combining theory and practice", in Huber, G. and Glick, W. (Eds), Organisational Change and Redesign: Ideas for Improving Performance, Oxford University Press, Oxford.
-
(1993)
Organisational Change and Redesign: Ideas for Improving Performance
-
-
Lewin, A.1
Stephens, C.2
-
20
-
-
0005145795
-
The design and implementation of the balanced business scorecard - An analysis of three companies in practice
-
Letza, S. (1996), "The design and implementation of the balanced business scorecard - an analysis of three companies in practice", Business Process Management Journal, Vol. 2 No. 3, pp. 54-76.
-
(1996)
Business Process Management Journal
, vol.2
, Issue.3
, pp. 54-76
-
-
Letza, S.1
-
21
-
-
0001020452
-
Performance measurement: Investors' balanced scorecards
-
Light, D. (1998), "Performance measurement: investors' balanced scorecards", Harvard Business Review, Vol. 76 No. 4, pp. 17-20.
-
(1998)
Harvard Business Review
, vol.76
, Issue.4
, pp. 17-20
-
-
Light, D.1
-
22
-
-
0005220567
-
21st century community focus: Better results by linking citizens, government and performance measurement
-
Marshall, M., Wray, L., Epstein, P. and Grifel, S. (1999), "21st century community focus: better results by linking citizens, government and performance measurement", Public Management, Vol. 81 No. 10, pp. 12-19.
-
(1999)
Public Management
, vol.81
, Issue.10
, pp. 12-19
-
-
Marshall, M.1
Wray, L.2
Epstein, P.3
Grifel, S.4
-
23
-
-
84986134783
-
Taking a critical perspective to the European business excellence modal using a balanced scorecard approach: A case study in the service sector
-
McAdam, R. and O'Neill, E. (1999), "Taking a critical perspective to the European business excellence modal using a balanced scorecard approach: a case study in the service sector", Managing Service Quality, Vol. 9 No. 3, pp. 191-7.
-
(1999)
Managing Service Quality
, vol.9
, Issue.3
, pp. 191-197
-
-
McAdam, R.1
O'Neill, E.2
-
24
-
-
0031496068
-
The measurement of TQM principles and work related outcomes
-
Morrow, P. (1997), "The measurement of TQM principles and work related outcomes", Journal of Organisational Behaviour, Vol. 18 No. 4, pp. 363-76.
-
(1997)
Journal of Organisational Behaviour
, vol.18
, Issue.4
, pp. 363-376
-
-
Morrow, P.1
-
25
-
-
0005151259
-
Management accounting to support the new manufacturing realities
-
Nanni, A., Dixon, J. and Vollmann, T. (1992), "Management accounting to support the new manufacturing realities", Journal of Management Accounting Research, Vol. 4 No. 3, pp. 28-48.
-
(1992)
Journal of Management Accounting Research
, vol.4
, Issue.3
, pp. 28-48
-
-
Nanni, A.1
Dixon, J.2
Vollmann, T.3
-
26
-
-
0033478138
-
The performance measurement revolution: Why now and what next?
-
Neely, A. (1999), "The performance measurement revolution: why now and what next?", International Journal of Operations & Production Management, Vol. 19 No. 2, pp. 205-28.
-
(1999)
International Journal of Operations & Production Management
, vol.19
, Issue.2
, pp. 205-228
-
-
Neely, A.1
-
27
-
-
3543069788
-
Realising strategy through measurement
-
Neely, A., Mills, J., Platts, K., Gregory, M. and Richards, H. (1994), "Realising strategy through measurement", International Journal of Operations & Production Management, Vol. 14 No. 3, pp. 140-52.
-
(1994)
International Journal of Operations & Production Management
, vol.14
, Issue.3
, pp. 140-152
-
-
Neely, A.1
Mills, J.2
Platts, K.3
Gregory, M.4
Richards, H.5
-
28
-
-
3843144923
-
Performance measurement system design - A literature review and research agenda
-
Neely, A., Gregory, M. and Platts, K. (1995), "Performance measurement system design - a literature review and research agenda", International Journal of Operations & Production Management, Vol. 15 No. 4, pp. 80-116.
-
(1995)
International Journal of Operations & Production Management
, vol.15
, Issue.4
, pp. 80-116
-
-
Neely, A.1
Gregory, M.2
Platts, K.3
-
29
-
-
3843098036
-
Designing performance measures: A structured approach
-
Neely, A., Richards, H., Mills, J., Platt, K. and Bourne, M. (1997), "Designing performance measures: a structured approach", International Journal of Operations & Production Management, Vol. 17 No. 11, pp. 1131-52.
-
(1997)
International Journal of Operations & Production Management
, vol.17
, Issue.11
, pp. 1131-1152
-
-
Neely, A.1
Richards, H.2
Mills, J.3
Platt, K.4
Bourne, M.5
-
30
-
-
84992954242
-
Performance measurement and strategic change
-
O'Mara, C., Hyland, P. and Chapman, R. (1998), "Performance measurement and strategic change", Managing Service Quality, Vol. 8 No. 3, pp. 178-82.
-
(1998)
Managing Service Quality
, vol.8
, Issue.3
, pp. 178-182
-
-
O'Mara, C.1
Hyland, P.2
Chapman, R.3
-
31
-
-
0004108523
-
-
Sage, London
-
Remenyi, D., Williams, B., Money, A. and Swartz, E. (1998), Research in Business and Management, Sage, London.
-
(1998)
Research in Business and Management
-
-
Remenyi, D.1
Williams, B.2
Money, A.3
Swartz, E.4
-
32
-
-
84992954195
-
The golden rules for implementing the balanced scorecard
-
Roest, P. (1997), "The golden rules for implementing the balanced scorecard", Information Management and Computer Security, Vol. 5 No. 5, pp. 163-5.
-
(1997)
Information Management and Computer Security
, vol.5
, Issue.5
, pp. 163-165
-
-
Roest, P.1
-
33
-
-
0037941821
-
-
Sage, Newbury Park, CA
-
Strauss, A and Corbin, J. (1990), Basics of Qualitative Research: Grounded theory Procedures and Techniques, Sage, Newbury Park, CA.
-
(1990)
Basics of Qualitative Research: Grounded theory Procedures and Techniques
-
-
Strauss, A.1
Corbin, J.2
-
34
-
-
0141767635
-
Best practice implementation of total quality management: Multiple cross case analysis of manufacturing and service operations
-
Terziovski, M., Sohal, A. and Samson, D. (1996), "Best practice implementation of total quality management: multiple cross case analysis of manufacturing and service operations", Total Quality Management, Vol. 7 No. 5, pp. 459-81.
-
(1996)
Total Quality Management
, vol.7
, Issue.5
, pp. 459-481
-
-
Terziovski, M.1
Sohal, A.2
Samson, D.3
-
35
-
-
0013355666
-
Longitudinal methods for studying the process for entrepreneurship
-
Sexton, D.L. and Kasarda, J.D. (Eds), Sage, Boston, MA
-
Van de Ven, A. (1992), "Longitudinal methods for studying the process for entrepreneurship", in Sexton, D.L. and Kasarda, J.D. (Eds), The State of the Art of Entrepreneurship, Sage, Boston, MA.
-
(1992)
The State of the Art of Entrepreneurship
-
-
Van de Ven, A.1
-
36
-
-
0032220596
-
Organisational adaption to institutional change: A comparitive study of first-order change in prospector and defender banks
-
March
-
Wolfgramm, S., Boal, K. and Hunt, J. (1998), "Organisational adaption to institutional change: a comparitive study of first-order change in prospector and defender banks", Administrative Science Quarterly, Vol. 43 No. 1, March, pp. 87-127.
-
(1998)
Administrative Science Quarterly
, vol.43
, Issue.1
, pp. 87-127
-
-
Wolfgramm, S.1
Boal, K.2
Hunt, J.3
|