Discourse theory and business ethics. The case of bankers' conceptualizations of customers

Journal of Business Ethics

Volumn 31, Issue 4, 2001, Pages 299-319

  De Graaf, Gjalt ^a  

^a ERASMUS UNIVERSITY   (Netherlands)

Author keywords

Banks; Customer relationships; Descriptive ethics; Discourse analysis; Discourse theory; Q methodology

Indexed keywords

EID: 0035844794     PISSN: 01674544     EISSN: None     Source Type: Journal    
DOI: 10.1023/A:1010772910497     Document Type: Article

References (32)

1. Brown, S. R.: 1980, Political Subjectivity (New Haven, London).
2. Centraal Bureau voor de Statistiek: 1998, Gebieden in Nederland, 1998 (Voorburg/Heerlen).
3. Combes, Cherry, David Grant, Tom Keenoy and Cliff Oswick (editors): 2000, Organizational Discourse: Word-views, Work-views and World-views (KMPC, London).
4. Cowton, C. and R. Crisp: 1998 (Oxford University Press, Oxford).
5. Dalen, A. A. and C. J. van Gelderen: 1998, In haar maatschappelijk functioneren is de Rabobank anders! Wens of werkelijkheid? (internal publication).
6. Doig, A. and J. Wilson: 1998, 'The Effectiveness Of Codes Of Conduct', Business Ethics: A European Review 7, 140-149.
7. Dryzek, J. S. and M. L. Clark and G. McKenzie: 1989, 'Subject and System in International Interaction', International Organization 43, 475-505.
8. Dryzek, J. S.: 1990, Discursive Democracy: Politics, Policy and Political Science (Cambridge University Press, Cambridge).
9. Dryzek J. S. and J. Berejikian: 1993, 'Reconstructive Democratic Theory', American Political Science Review 87, 48-88
10. Durning D. and W. Osuna: 1994, 'Policy Analysts' Orientations: An Empirical Investigation Using Q Methodology', Journal of Policy Analysis and Management 13, 629-657.
11. van Eeten, M. J. G.: 1998, Dialogues of the Deaf: Defining New Agendas for Environmental Deadlocks (Eburon, Delft).
12. Foucault, M., edited by P. Rabinow: 1984, The Foucault Reader (Penguin Books, London).
13. Hackley C. E. and Ph. J. Kitchen: 1999a, 'Ethical Perspectives on the Postmodern Communications Leviathan', Journal of Business Ethics 20, 15-26.
14. Hackley, C. E.: 1999b, 'The Meaning of Ethics in and of Advertising', Business Ethics: A European Review 1, 37-42.
15. Hawkes, T.: 1998, 'Scoring an own Goal? Ethical Issues in the U.K. Professional Soccer Business', Business Ethics: A European Review 1, 37-47.
16. Kaptein, M. 1988, Ethics Management (Kluwer Academic Publishers, Dordrecht).
17. Liljander, V. and T. Stranvik, 1995, 'The Nature of Customer Relationships in Services', Advances in Services Marketing and Management 4, 141-167.
18. Putnam, L.: 2000, 'Work-Views and Work-Views: Building Theory About Discourse and Organizations', in C. Combes et al. (ed.), Organizational Discourse: Word-views, Work-views and World-views (KMPC, London), p. 255.
19. Parker, M. (ed.): 1998, Ethics and Organizations (Sage Publications, London).
20. Felkins, P. K. and I. Goldman: 1993, 'Political Myth as Subjective: Some Interpretations and Understandings of John F. Kennedy', Political Psychology 14, 447-467.
21. Randels, G. D. Jr.: 1998, 'The Contingency of Business: Narrative, Metaphor, and Ethics', Journal of Business Ethics 17, 1299-1310.
22. Roe, E.: 1994, Narrative Policy Analysis: Theory and Practice (Duke University Press, Durham NC).
23. Sabatier, P. A.: 1988, 'An Advocacy Coalition Framework Of Policy Change and the Role of Policy-oriented Learning Therein', Policy Sciences 21, 129-168.
24. Schneider, B. and J. J. Parkington and V. M. Buxton: 1980, 'Employee and Customer Perceptions of Service in Banks', Administrative Science Quarterly 25, 252-267.
25. Shapiro, M. J.: 1988, The Politics of Representation (University of Wisconsin Press, Madison).
26. Shapiro, M. J.: 1992, Reading the Postmodern Polity (University of Minnesota Press, Minneapolis).
27. Sorell, T.: 1998, 'Beyond the Fringe' The Strange State of Business Ethics', in M. Parker (ed.), Ethics and Organizations (Sage Publications, London), pp. 15-29.
28. Stephenson, W.: 1953, The Study of Behaviour: Q-technique and Its Methodology (University of Chicago Press, Chicago).
29. Thomas, D. B. and L. R. Baas: 1992, 'The Issue of Generalization in Q Methodology: "Reliable Schematics" Revisisted', Operant Subjectivity 16, 18-36.
30. Thomas, D. and C. McCoy and A. McBride: 1993, 'Deconstructing the Political Spectacle: Sex, Race and Subjectivity in Public Response to the Clarence Thomas/Anita Hill "Sexual Harassment" Hearings', American Journal of Potitical Science 37, 699-720.
31. Warren, C.: 1993, 'Codes of Ethics: Bricks without Straw', Business Ethics: A European Review 4, 185-191.
32. Willmott, H.: 1998, 'Towards a New Ethics/The Contributions of Poststructuralism and Posthumanism', in M. Parker (ed.), Ethics and Organizations (Sage Publications, London), pp. 76-121.