Baldrige assessment strengthens competitive position for Hartford hospital

Annual Quality Congress Transactions

Volumn , Issue , 2001, Pages 462-467

  Leggitt, Mark S ^a   Anderson, Rhonda ^b  

^a Synergy Group   (United States)

^b Banner Desert Medical Center   (United States)

Author keywords

Baldrige; Healthcare

Indexed keywords

CUSTOMER SATISFACTION; HEALTH CARE; QUALITY ASSURANCE; STRATEGIC PLANNING;

MARKET SHARE IMPROVEMENT;

HOSPITALS;

EID: 0035783875     PISSN: None     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Conference Paper

References (3)

1. Allen, L.W., Creer, E., Leggitt, M. 2000. Developing a patient Complaint Tracking System to Improve Performance. The Joint Commission Journal on Quality Improvement. 26:4 (April):217-226.
2. National Institute of Standards and Technology. The Malcolm Baldrige National Quality Award: 1995 Health Care Criteria for Performance Excellence (Draft) Gaithersburg, MD: U.S. Department of Commerce Technology Administration.
3. State of Connecticut. 1995. The Connecticut Award for Excellence: Health Care. Hartford, CT.