Improving knowledge of strategic goals and the impact on organizational commitment

Health Marketing Quarterly

Volumn 18, Issue 3-4, 2001, Pages 119-132

  Enriquez, Vicki ^a   McBride, Jim ^b   Paxton, Liz ^c  

^a Organization Effectiveness Department   (United States)

^b Public Affairs and Communication   (United States)

^c NONE   (United States)

Author keywords

Commitment; Communication planning; Goals; Healthcare; Involvement

Indexed keywords

ARTICLE; FEMALE; HEALTH MAINTENANCE ORGANIZATION; HEALTH PERSONNEL ATTITUDE; HUMAN; INFORMATION PROCESSING; INFORMATION SERVICE; INTERPERSONAL COMMUNICATION; MALE; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PERSONNEL MANAGEMENT; UNITED STATES;

ATTITUDE OF HEALTH PERSONNEL; CALIFORNIA; COMMUNICATION; DATA COLLECTION; FEMALE; HEALTH MAINTENANCE ORGANIZATIONS; HUMANS; INFORMATION SERVICES; MALE; ORGANIZATIONAL OBJECTIVES; PERSONNEL LOYALTY;

EID: 0035752481     PISSN: 07359683     EISSN: 15450864     Source Type: Journal    
DOI: 10.1300/J026v18n03_09     Document Type: Article

References (23)

1. Barkin, T.I., Nahlmy, J.J., Metre, E.S. (1998). Why are service turnaround so tough?, The McKinsey Quarterly, 1, 47.
2. Becker, H.S. (1960), Notes on the concept of commitment, American Journal of Sociology, 66, 32-42.
3. Buchanan, B. (1974), Building organizational commitment: The socialization of managers in work organizations, Administrative Science Quarterly, 19, 533-546.
4. Churchill, J. and Nathan, H.W. (1991), A Psychoeducational Model of Management Consultation, Health Care Supervisor, 10 (2), 48-51.
5. Gregory, S.R., Smith, K.D., and Bickle, M.C., (1999), An Empirical Investigation of Satisfaction and Commitment Among Lodging Employees, Journal of Customer Service in Marketing & Management, 5(2), 23-38.
6. Hall, D.T., Schneider, B., and Nygren, H.T. (1970), Personal factors in organizational identical. Administrative Science Quarterly, 15, 176-190.
7. Heskett, J., Jones, T., Loveman, G., Sasser, W., Schlesinger, L. (1994), Putting the service-profit chain to work, Harvard Business Review, 164-174.
8. Hrebiniak, L.G., and Alutto, J.A. (1972), Personal and role-related factors in the development of organizational commitment, Administrative Science Quarterly, 17, 555-573.
9. Kanter, R.M. (1968), Commitment and social organization: A study of commitment mechanisms in utopian communities, American Sociological Review, 33, 499-517.
10. Larkin, J.J. and Larkin, S. (1996), Reaching and Changing Front-line Employees, Harvard Business Review, May-June, 95-104.
11. Leimbach, M. (1994), Business Performance, Employee Satisfaction, and Leadership Practices, Wilson Learning.
12. Lew, H.J. (1988), Communicating in Turbulent Times, Communication World, 5 (8), 46-48.
13. Marsh, R.M., and Mannari, H. (1977), Organizational commitment and turnover: A predictive study, Administrative Science Quarterly, 22, 57-75.
14. Meyer, J.P. and Allen, N.J. (1997), Commitment in the Workplace: Theory, Research and Application, SAGE Publications.
15. Morgan, B.S. and Bratkovich, J.R. (1991), Employee Attitudes: ORC’s Architecture for Aligning Organization, Customer and Market Realities, Opinion Research Corporation.
16. Mowday, R.T., Porter, L.W. and Steers, R.M. (1982). Organizational Linkages: The Psychology of Commitment, Absenteeism and Turnover, San Diego, CA: Academic Press.
17. Porter, L.W., Steers, R.M., Mowday, R.T., and Boulian, P.V., (1974), Organizational commitment, job satisfaction and turnover among psychiatric technicians, Journal of Applied Psychology, 59, 603-609.
18. Quinn, R.T. (1998), The Employee-Customer-Profit Chain at Sears, Harvard Business Review, (January-February), 82.
19. Recardo, R.F. (1995), Overcoming resistance to change, National Productivity Review, (spring), 14 (2), 5-12.
20. Sheldon, M.E. (1971), Investments and involvements as mechanisms producing commitment to the organization, Administrative Science Quarterly, 16, 143-150.
21. Taylor, K.S. (1998), Corporate change: If communication isn’t working, nothing else will, Employment Relations Today, 25 (1), 69-78.
22. Wiener, Y. (1982), Commitment in organizations: A normative view, Academy of Management Review, 7, 418-428.
23. Wiener, Y. and Gechman, A.S. (1977), Commitment: A behavioral approach to job involvement, Journal of Vocational Behavior, 10, 47-52.