Bringing the human touch to digital library services

Science and Technology Libraries

Volumn 20, Issue 2-3, 2001, Pages 83-96

  Helman, Deborah L ^a  

^a MASSACHUSETTS INSTITUTE OF TECHNOLOGY   (United States)

Author keywords

Digital reference; Live assistance; Live help; Real time digital reference

Indexed keywords

ELECTRONIC MAIL; INFORMATION SERVICES; ONLINE SYSTEMS; PROBLEM SOLVING; REAL TIME SYSTEMS; WORLD WIDE WEB;

DIGITAL LIBRARY SERVICES;

DIGITAL LIBRARIES;

EID: 0035743105     PISSN: 0194262X     EISSN: 15411109     Source Type: Journal    
DOI: 10.1300/J122v20n02_08     Document Type: Article

References (5)

1. Kasowitz, A. and Bennett, B. (2000, September 27) About VRD. Retrieved on 22 August 2001 from the Virtual Reference Desk Web site: .
2. LSSI. (2001) Virtual reference services training workbook, p. 29.
3. Nash, S. (1999) Real-time help. PC Magazine, December 22. Retrieved on 22 August 2001 from the ZDNet Reviews Web site: .
4. Ronan, J. (2001, May 7) RefXpress Chat Communication Tips. Retrieved on 22 August 2001 from the University of Florida Libraries Web site: .
5. Skipper, N. Digital dominoes: the impact of digital reference on the traditional reference model. ACRL 10th National Conference, March 15-18, 2001, Denver, CO.