Service Experiences and Satisfaction Judgments: The Use of Affect and Beliefs in Judgment Formation

Journal of Consumer Psychology

Volumn 11, Issue 1, 2001, Pages 29-41

  Bickart, Barbara ^a   Schwarz, Norbert ^b  

^a RUTGERS UNIVERSITY   (United States)

^b NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035640154     PISSN: 10577408     EISSN: None     Source Type: Journal    
DOI: 10.1207/15327660152054021     Document Type: Article

References (39)

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