Computers as tools or as social actors? - The users' perspective on anthropomorphic agents

International Journal of Cooperative Information Systems

Volumn 10, Issue 1-2, 2001, Pages 217-234

  Schaumburg, Heike ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035580128     PISSN: 02188430     EISSN: None     Source Type: Journal    
DOI: 10.1142/s0218843001000321     Document Type: Review

References (36)

1. M. Anabuki, H. Kakuta, H. Yamamoto and H. Tamura, Welbo: An embodied agent for mixed reality space, Extended abstracts of CHI 2000, The Hague, The Netherlands (ACM Press, New York, 2000) 10-11.
2. G. Ball, D. Ling, D. Kurlander, J. Miller, D. Pugh, T. Skelly, A. Stankosky, D. Thiel, M. van Dantzich and T. Wax, Lifelike computer characters: The persona project at Microsoft, ed. J. M. Bradshaw, Software Agents (AAAI Press, Menlo Park, 1997) 191-222.
3. P. Bécheiraz and D. Thalmann, A behavioral model animation system for autonomous actors personified by emotions, Proc. 1998 Workshop Embodied Conversational Characters, Lake Tahoe, CA, 1998.
4. J. Bortz, Lehrbuch der empirischen Forschung (Springer Verlag, Berlin, 1984).
5. J. M. Bradshaw, An introduction to software agents, ed. J. M. Bradshaw, Software Agents (AAAI Press, Menlo Park, CA, 1997) 3-46.
6. J. K. Burgoon, J. A. Bonito, B. Bengtsson, C. Cederberg, M. Lundeberg and L. A. Allspach, (in print), The impact of interactivity and anthropomorphic interfaces on influence, understanding, and credibility, manuscript submitted to Computers in Human Behavior.
7. K. Isbister and C. Nass, Personality in conversational characters: Building better digital interaction partners using knowledge about human personality preferences and perceptions, Proc. 1998 Workshop Embodied Conversational Characters, Lake Tahoe, CA, 1998.
8. E. Kaasinen, Usability in agent applications: What should the designer be aware of?, 1998. Retrieved May 19, 2000 from the World Wide Web: http://atwww.hhi.de/draft/ USINACTSnorm/Project/agent.htm
9. M. Kaminsky, P. Dourish, W. K. Edwards, A. LaMarca, M. Salisbury and I. Smith, SWEETPEA: Software tools for programmable embodied agents, Proc. CHI 1999, Pittsburg, PA (ACM Press, New York, 1999).
10. J. Klein, Y. Moon and R. Picard, This computer responds to user frustration, Proc. CHI 1999, Pittsburg, PA (ACM Press, 1999).
11. W. J. King, Anthropomorphic agents: Friend, foe, or folly, Human Interface Technology Laboratory, Technical Memoranda M-95-1, University of Washington, Seattle, 1995. Retrieved May 19, 2000 from the World Wide Web: http://www.hitl.washington.edu/publications/m-95-1/
12. T. Koda and P. Maes, Agents with faces: The effects of personification of agents, Proc. HCI 1996, London, UK, August 20-23, 1996, 98-103.
13. B. Laurel, Interface agents: metaphors with character, ed. B. Laurel, The Art of Human-computer Interface Design (Addison-Wesley, Reading, MA, 1990) 355-365.
14. E.-J. Lee and C. Nass, Does the ethnicity of a computer agent matter? An experimental comparison of human-computer interaction and computer-mediated communication, Proc. Workshop Embodied Conversational Characters, Lake Tahoe, CA, 1998.
15. J. C. Lester, S. A. Converse, S. E. Kahler, S. T. Barlow, B. A. Stone, and R. S. Bhoga, The Persona effect: Affective impact of animated pedagogical agents, Proc. CHI 1997, Atlanta, GA, March 22-27, 1997. Retrieved May 19, 2000 from the World Wide Web: http://www.acm.org/sigchi/chi97/proceedings/paper/jl.htm
16. W. L. Johnson, J. W. Rickel and J. C. Lester, (in print), Animated pedagogical agents: Face-to-face interaction in interactive learning environments, submitted for publication in Int. J. Artif. Intell. Education. Retrieved May 19, 2000 from the World Wide Web: http://www.csc.ncsu.edu/eos/users/l/lester/www/imedia/papers.html
17. P. Maes, Artificial life meets entertainment: Autonomous agents, Comm. ACM 38, 1, 1995.
18. M. Mateas, An oz-centric review of interactive drama and believable agents, 1997. Retrieved May 19, 2000 from the World Wide Web: http://www.cs.cmu.edu/afs/cs. cmu.edu/project/oz/web/papers/CMU-CS-97-156.html
19. Microsoft, IntelliSense in Microsoft Office 1997, Microsoft Office 1997 Whitepaper, September, 1996.
20. J. Nielsen, Usability Engineering (Academic Press, Cambridge, MA, 1993).
21. D. Norman, The Psychology of Everyday Things (Basic Books, New York, 1988).
22. T. Oren, G. Salomon, K. Kreitman and A. Don, Guides: Characterizing the interface, ed. B. Laurel, The Art of Human-computer Interface Design (Addison-Wesley, Reading, MA, 1990) 367-381.
23. R. Picard, Affective Computing (MIT Press, Cambridge, MA, 1997).
24. R. Picard, Affective computing for HCI, eds. H.-J. Bullinger and J. Ziegler, Human-computer interaction, Vol. 1, Proc. 8th Int. Conf. Human-Computer Interaction (Lawrence Erlbaum Associates, Mahwah, NJ, 1999) 829-833.
25. J. Preece, Y. Rogers, H. Sharp, D. Benyon, S. Holland and T. Carey, Human-computer Interaction (Addison Wesley, Workingham, GB, 1994).
26. B. Reeves and C. Nass, The media equation: How people treat computers, television and new media like real people and places (CSLI Publications, Stanford, CA, 1996).
27. R. Rickenberg and B. Reeves, The effects of animated characters on anxiety, task performance, and evaluations of user interfaces, CHI 2000 Conf. Proc., The Hague, The Netherlands (ACM Press, New York, 2000) 49-56.
28. B. Shneiderman, Designing the user interface: Strategies for effective human-computer interaction (Addison Wesley, Reading, MA, 1992).
29. B. Shneiderman, Direct manipulation versus agents: Paths to predictable, controllable and comprehensible interfaces, ed. J. M. Bradshaw, Software Agents (AAAI Press, Menlo Park, CA, 1997) 97-106.
30. U. Spierling, Conversational integration of multimedia and multimodal interaction, Extended abstracts of CHI 2000, The Hague, The Netherlands (ACM Press, New York, 2000) 37-38.
31. L. Suchman, Plans and Situated Actions (Cambridge University Press, New York, 1989).
32. R. Strzebkowski and H. Schaumburg, Personal guides in hypermedia learning - What do users want? unpublished manuscript, Freie University of Berlin, Center for Media Research, 1998.
33. S. Turkle, The second self: Computers and the human spirit (Simon and Schuster, New York, 1984).
34. S. Van Mulken, E., André and J. Müller, An empirical study on the trustworthiness of life-like interface agents, eds. H.-J. Bullinger and J. Ziegler, Human-computer interaction, Vol. 2, Proc. 8th Int. Conf. Human-Computer Interaction (Lawrence Erlbaum Associates, Mahwah, NJ, 1999) 152-156.
35. J. H. Walker, L. Sproull and R. Subramani, Using a face in an interface, Proc. CHI, Boston, MA, April 24-28, 1994, 85-91.
36. A. Wexelblat and P. Maes, Issues for software agent UI, 1997 submitted for publication in ACM interactions, 1997. Retrieved May 19, 2000 from the World Wide Web: http://wex.www.media.mit.edu/people/wex/agent-ui-paper/agent-ui.htm