E-mail reference services: Characteristics and effects on overall reference services at an Academic Health Sciences Library

Reference and User Services Quarterly

Volumn 41, Issue 2, 2001, Pages 170-177

  Powell, Carol A ^a   Bradigan, Pamela S ^a  

^a OHIO STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035567074     PISSN: 10949054     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (25)

1. Ellen H. Howard et al., "Reference Services via Electronic Mail," Bulletin of the Medical Library Association 74 (Jan. 1986): 41-44; Frieda O. Weise et al., "Electronic Access to Reference Service," Bulletin of the Medical Library Association 74 (Oct. 1986): 300-04; Jacqueline J. Wolbrueck, "Quick Mail," Medical Reference Services Quarterly 7 (fall 1988): 85-90.
2. Ellen H. Howard et al., "Reference Services via Electronic Mail," Bulletin of the Medical Library Association 74 (Jan. 1986): 41-44; Frieda O. Weise et al., "Electronic Access to Reference Service," Bulletin of the Medical Library Association 74 (Oct. 1986): 300-04; Jacqueline J. Wolbrueck, "Quick Mail," Medical Reference Services Quarterly 7 (fall 1988): 85-90.
3. Ellen H. Howard et al., "Reference Services via Electronic Mail," Bulletin of the Medical Library Association 74 (Jan. 1986): 41-44; Frieda O. Weise et al., "Electronic Access to Reference Service," Bulletin of the Medical Library Association 74 (Oct. 1986): 300-04; Jacqueline J. Wolbrueck, "Quick Mail," Medical Reference Services Quarterly 7 (fall 1988): 85-90.
4. Eileen G. Abels, "The E-Mail Reference Interview," RQ 35 (spring 1996): 345-58; Diane L. Fishman, "Managing the Virtual Reference Desk: How to Plan an Effective Reference E-Mail System," Medical Reference Services Quarterly 17 (spring 1998): 1-10; Laura Staley, "E-Mail Reference: Experiences at City University," PNLA Quarterly 62 (summer 1998): 20-21; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47 (summer 1998): 117-43; Karen G. Schneider, "My Patron Wrote Me a Letter: The Joy of E-Mail Reference," American Libraries 31 (Jan. 2000): 96; Nancy O'Neill, "E-mail Reference Service in the Public Library: A Virtual Necessity," Public Libraries 38 (Sept./Oct. 1999): 302-05; Sara Weissman, "Considering a Launch?" Library Journal 126 (Feb. 1, 2001): 49.
5. Eileen G. Abels, "The E-Mail Reference Interview," RQ 35 (spring 1996): 345-58; Diane L. Fishman, "Managing the Virtual Reference Desk: How to Plan an Effective Reference E-Mail System," Medical Reference Services Quarterly 17 (spring 1998): 1-10; Laura Staley, "E-Mail Reference: Experiences at City University," PNLA Quarterly 62 (summer 1998): 20-21; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47 (summer 1998): 117-43; Karen G. Schneider, "My Patron Wrote Me a Letter: The Joy of E-Mail Reference," American Libraries 31 (Jan. 2000): 96; Nancy O'Neill, "E-mail Reference Service in the Public Library: A Virtual Necessity," Public Libraries 38 (Sept./Oct. 1999): 302-05; Sara Weissman, "Considering a Launch?" Library Journal 126 (Feb. 1, 2001): 49.
6. Eileen G. Abels, "The E-Mail Reference Interview," RQ 35 (spring 1996): 345-58; Diane L. Fishman, "Managing the Virtual Reference Desk: How to Plan an Effective Reference E-Mail System," Medical Reference Services Quarterly 17 (spring 1998): 1-10; Laura Staley, "E-Mail Reference: Experiences at City University," PNLA Quarterly 62 (summer 1998): 20-21; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47 (summer 1998): 117-43; Karen G. Schneider, "My Patron Wrote Me a Letter: The Joy of E-Mail Reference," American Libraries 31 (Jan. 2000): 96; Nancy O'Neill, "E-mail Reference Service in the Public Library: A Virtual Necessity," Public Libraries 38 (Sept./Oct. 1999): 302-05; Sara Weissman, "Considering a Launch?" Library Journal 126 (Feb. 1, 2001): 49.
7. Eileen G. Abels, "The E-Mail Reference Interview," RQ 35 (spring 1996): 345-58; Diane L. Fishman, "Managing the Virtual Reference Desk: How to Plan an Effective Reference E-Mail System," Medical Reference Services Quarterly 17 (spring 1998): 1-10; Laura Staley, "E-Mail Reference: Experiences at City University," PNLA Quarterly 62 (summer 1998): 20-21; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47 (summer 1998): 117-43; Karen G. Schneider, "My Patron Wrote Me a Letter: The Joy of E-Mail Reference," American Libraries 31 (Jan. 2000): 96; Nancy O'Neill, "E-mail Reference Service in the Public Library: A Virtual Necessity," Public Libraries 38 (Sept./Oct. 1999): 302-05; Sara Weissman, "Considering a Launch?" Library Journal 126 (Feb. 1, 2001): 49.
8. Eileen G. Abels, "The E-Mail Reference Interview," RQ 35 (spring 1996): 345-58; Diane L. Fishman, "Managing the Virtual Reference Desk: How to Plan an Effective Reference E-Mail System," Medical Reference Services Quarterly 17 (spring 1998): 1-10; Laura Staley, "E-Mail Reference: Experiences at City University," PNLA Quarterly 62 (summer 1998): 20-21; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47 (summer 1998): 117-43; Karen G. Schneider, "My Patron Wrote Me a Letter: The Joy of E-Mail Reference," American Libraries 31 (Jan. 2000): 96; Nancy O'Neill, "E-mail Reference Service in the Public Library: A Virtual Necessity," Public Libraries 38 (Sept./Oct. 1999): 302-05; Sara Weissman, "Considering a Launch?" Library Journal 126 (Feb. 1, 2001): 49.
9. Eileen G. Abels, "The E-Mail Reference Interview," RQ 35 (spring 1996): 345-58; Diane L. Fishman, "Managing the Virtual Reference Desk: How to Plan an Effective Reference E-Mail System," Medical Reference Services Quarterly 17 (spring 1998): 1-10; Laura Staley, "E-Mail Reference: Experiences at City University," PNLA Quarterly 62 (summer 1998): 20-21; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47 (summer 1998): 117-43; Karen G. Schneider, "My Patron Wrote Me a Letter: The Joy of E-Mail Reference," American Libraries 31 (Jan. 2000): 96; Nancy O'Neill, "E-mail Reference Service in the Public Library: A Virtual Necessity," Public Libraries 38 (Sept./Oct. 1999): 302-05; Sara Weissman, "Considering a Launch?" Library Journal 126 (Feb. 1, 2001): 49.
10. Eileen G. Abels, "The E-Mail Reference Interview," RQ 35 (spring 1996): 345-58; Diane L. Fishman, "Managing the Virtual Reference Desk: How to Plan an Effective Reference E-Mail System," Medical Reference Services Quarterly 17 (spring 1998): 1-10; Laura Staley, "E-Mail Reference: Experiences at City University," PNLA Quarterly 62 (summer 1998): 20-21; Bernie Sloan, "Service Perspectives for the Digital Library Remote Reference Services," Library Trends 47 (summer 1998): 117-43; Karen G. Schneider, "My Patron Wrote Me a Letter: The Joy of E-Mail Reference," American Libraries 31 (Jan. 2000): 96; Nancy O'Neill, "E-mail Reference Service in the Public Library: A Virtual Necessity," Public Libraries 38 (Sept./Oct. 1999): 302-05; Sara Weissman, "Considering a Launch?" Library Journal 126 (Feb. 1, 2001): 49.
11. Christinger Tomer, "MIME and Electronic Reference Services," The Reference Librarian 41/42 (1994): 347-73; Fishman, "Managing the Virtual Reference Desk," 1-10.
12. Christinger Tomer, "MIME and Electronic Reference Services," The Reference Librarian 41/42 (1994): 347-73; Fishman, "Managing the Virtual Reference Desk," 1-10.
13. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
14. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
15. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
16. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
17. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
18. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
19. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
20. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
21. Linda Cooper, "Adding Value to Your Search: An Essential Part of the Search Process," Online 16 (July 1992): 17-21; Ann Jensen et al., "Using E-Mail and the Internet to Teach Users at Their Desktops," Online 19 (Sept./Oct. 1995): 82-86; Pat Johnston et al., "Personal Service in an Impersonal World: Throwing Life Preservers to Those Drowning in an Ocean of Information," The Georgia Librarian 32 (summer, fall, winter 1995): 45-49; Theodore J. Hull et al., "Electronic Communications for Reference Services: A Case Study," Government Information Quarterly 12 (July 1995): 297-308; Lara Bushallow et al, "Electronic Mail Reference Service: A Study," RQ 35 (spring 1996): 359-71; Aditi Bandyopadhyay, "Internet-Based Reference Services in Medical Libraries: A Perspective," Internet Reference Services Quarterly 2 (spring 1997): 67-77; Nettie Lagace et al., "Questions and Quirks: Managing an Internet-Based Distributed Reference Service," Computers in Libraries 18 (Jan. 1998): 24-27; Katherine Schilling-Eccles, "The Use of Electronic Mail at the Reference Desk: Impact of a Computer-Mediated Communication Technology on Librarian-Client Interactions," Medical Reference Services Quarterly 17 (winter 1998): 17-27; Beth A. Garnesey et al., "Electronic Mail Services in the Public Library," Reference & User Services Quarterly 39 (spring 2000): 245-54.
22. Prospero (An Electronic Document Delivery System), Version 1.37, Jan. 26, 2001. Accessed Apr. 3, 2001, http://bones.med.ohio-state.edu/prospero/; Eric H. Schnell, "Freeing Ariel: The Prospero Document Delivery Project, "Journal of Interlibrary Loan, Document Delivery, and Information Supply 10 (1999): 89-100.
23. Prospero (An Electronic Document Delivery System), Version 1.37, Jan. 26, 2001. Accessed Apr. 3, 2001, http://bones.med.ohio-state.edu/prospero/; Eric H. Schnell, "Freeing Ariel: The Prospero Document Delivery Project, "Journal of Interlibrary Loan, Document Delivery, and Information Supply 10 (1999): 89-100.
24. Marc Meola, "Real-Time Reference Service for the Remote User: From Telephone and Electronic Mail to Internet Chat, Instant Messaging, and Collective Software," The Reference Librarian 67/68 (1999): 29-40; Legace et al., "Questions and Quirks," 24-27.
25. Marc Meola, "Real-Time Reference Service for the Remote User: From Telephone and Electronic Mail to Internet Chat, Instant Messaging, and Collective Software," The Reference Librarian 67/68 (1999): 29-40; Legace et al., "Questions and Quirks," 24-27.