Applying an information problem-solving model to academic reference work: Findings and implications

College and Research Libraries

Volumn 62, Issue 4, 2001, Pages 334-346

  Cottrell, Janet R ^a   Eisenberg, Michael B ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035535862     PISSN: 00100870     EISSN: None     Source Type: Journal    
DOI: 10.5860/crl.62.4.334     Document Type: Article

References (17)

1. Richard L. Derr, "Questions: Definitions, Structure, and Classification," RQ 24 (winter 1984): 186-190.
2. Richard E. Bopp, "History and Varieties of Reference Services," in Reference and Information Services: An Introduction, ed. Richard E. Bopp and Linda C. Smith (Englewood CO: Libraries Unlimited, Inc., 1995).
3. F. Wilfrid Lancaster and Amy J. Warner, "Some Basics of Information Retrieval," chap. 1 in Information Retrieval Today (Arlington, VA: Information Resources Pr., 1993).
4. Diane M. Brown, "Telephone Reference Questions: A Characterization by Subject, Answer Format, and Level of Complexity," RQ 24 (spring 1985): 290-303.
5. Thomas Childers, Cynthia Lopata, and Brian Stafford, "Measuring the Difficulty of Reference Questions," RQ 31 (winter 1991): 237-43.
6. Ellen D. Sutton and Leslie E. Holt, "The Reference Interview," in Reference and Information Services: An introduction, ed. Richard E. Bopp and Linda C. Smith (Englewood CO.: Libraries Unlimited, Inc., 1995).
7. Carol Collier Kuhlthau, "Developing a Model of the Library Search Process: Cognitive and Affective Aspects," RQ 28 (winter 1988): 232-42.
8. -, Seeking Meaning: A Process Approach to Library and Information Services (Norwood, N.J.: Ablex, 1993).
9. -, "Impact of the Information Search Process Model on Library Services," RQ 34 (fall 1994): 21-26.
10. Ibid., 23.
11. Lynn Kennedy, Charles Cole, and Susan Carter, "Connecting Online Search Strategies and Information Needs: A User-centered, Focus-labeling Approach," RQ 36 (summer 1997): 562-68, and "The Optimization of Online Searches through the Labeling of a Dynamic, Situation-dependent Information Need: The Reference Interview and Online Searching for Undergraduates Doing a Social-Science Assignment," Information Processing and Management 32 (Nov. 1996): 709-17.
12. Lynn Kennedy, Charles Cole, and Susan Carter, "Connecting Online Search Strategies and Information Needs: A User-centered, Focus-labeling Approach," RQ 36 (summer 1997): 562-68, and "The Optimization of Online Searches through the Labeling of a Dynamic, Situation-dependent Information Need: The Reference Interview and Online Searching for Undergraduates Doing a Social-Science Assignment," Information Processing and Management 32 (Nov. 1996): 709-17.
13. Michael B. Eisenberg and Robert E. Berkowitz, Information Problem-solving: The Big Six Skills Approach to Library & Information Skills Instruction (Greenwich, CT.: Ablex, 1990).
14. Mary Warner, "Western Carolina University's Model of Integrating Information Literacy: Partnering the First-Year Composition Instructor, Students, and a Personal Librarian," paper presented at the annual meeting of the Conference on College Composition and Communication, Chicago, Apr. 1-4, 1998.
15. Eisenberg, personal communication, Apr. 20, 1998.
16. Eisenberg and Berkowitz, Information Problem-solving.
17. Michael B. Eisenberg and Doug Johnson, Computer Skills for Information Problem-solving: Learning and Teaching Technology in Context (Syracuse, N.Y.: ERIC Clearinghouse on Information and Technology, 1996). ERIC ED 392463.