People servers vs. Information providers: The impact of service orientation on technology training

Information Technology and Libraries

Volumn 20, Issue 1, 2001, Pages 29-33

  Fidishun, Dolores ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0035529953     PISSN: 07309295     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (14)

1. Cantor, Jeffrey A. 1992. Delivering instruction to adult learners. Dayton, Ohio: Wall and Emerson, Inc.
2. Charon, Joel M. 1998. Symbolic interactionism: An introduction, an interpretation, an integration. 6th ed. Upper Saddle River, N.J.: Prentice Hall.
3. Church, Doug, and Michael Dolenko. 1999. The challenge of change: Risks and opportunities for information professionals. In 20th annual national online meeting proceedings held in New York, May 18-20, 1999, edited by Martha E. Williams. Medford, N.J.: Information Today, Inc., 71-76.
4. Epstein, Susan Baerg. 1990. Training for automated aystems. Library Journal 15, no. 6 (Apr. 1): 89, 92.
5. Harding, Sandra. 1991. Whose science? Whose knowledge? Thinking from women's lives. Ithaca, N.Y.: Cornell University Pr.
6. Hisle, W. Lee. 1996. Roles for the digital age. In Creating the future: Essays on librarianship in an age of great change, edited by Sally Gardner Reed. Jefferson, N.C.: McFarland and Co., 29-41.
7. Krissoff, Alan, and Lee Konrad. 1998. Computer training for staff and patrons. Computers in Libraries 18 (Jan.): 28-32.
8. Lawler, Patricia A. 1991. The keys to adult learning: Theory and practical strategies. Philadelphia: Research for Better Schools.
9. Lee, Kisung, and David J. Pucel. 1998. The perceived impacts of supervisor reinforcement and learning objective importance on transfer of training. Performance Improvement Quarterly 11, no. 4: 51-61.
10. Lipow, Anne Grodzins. 1999. "In your face" reference service. Library Journal 124 (Aug.): 50-52.
11. Marmion, Dan. 1998. Facing the challenge: Technology training in libraries. Information Technology and Libraries 17 (Dec.): 216-18.
12. Patton, Michael Quinn. 1990. Qualitative evaluation and research methods. 2d ed. Newbury Park, Calif.: Sage Publications, Inc.
13. Sugrue, Brenda, and Sarah Hansen. 1997. It's in the mind of the performer. Performance Improvement 36 (Sept.): 36-37.
14. Zemke, Ron, and Susan Zemke. 1991. Thirty things we know for sure about adult learning. In Adult learning in your classroom, edited by Philip G. Jones. Minneapolis: Lakewood Books.