Resolving Conflict: Realistically in today's health care environment

Journal of Psychosocial Nursing and Mental Health Services

Volumn 39, Issue 11, 2001, Pages 36-45

  Smith, Sharyl Brase ^a   Tutor, Ruth Srickler ^a   Phillips, Minnie Lipsky ^a  

^a UNIVERSITY OF TENNESSEE HEALTH SCIENCE CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ADAPTIVE BEHAVIOR; ANGER; ARTICLE; BEHAVIOR; CONFLICT; HUMAN; INTERPERSONAL COMMUNICATION; MUSCLE RELAXATION; ORGANIZATION; PROBLEM SOLVING;

ADAPTATION, PSYCHOLOGICAL; ANGER; COMMUNICATION; CONFLICT (PSYCHOLOGY); DECISION MAKING, ORGANIZATIONAL; HUMAN; MUSCLE RELAXATION; NEGOTIATING; POWER (PSYCHOLOGY); PROBLEM SOLVING;

EID: 0035512644     PISSN: 02793695     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (15)

1. Bushman, B.J., Baumeister, R.F., & Stack, A.D. (1999). Catharsis, aggression, and persuasive influence: self-fulfilling or self-defeating prophecies? Journal of Personality and Social Psychology, 76, 367-376.
2. Byrnes, J.D. (2000). Conflict management: The aggression continuum: A paradigm shift. Occupational Health and Safety, 2, 70-71.
3. Covey, S.R. (1990). The 7 habits of highly effective people: Powerful lessons in personal change. New York: Simon & Schuster.
4. Fisher, R.J. (1994). Generic principles of resolving intergroup conflict. Journal of Social Issues, 50(1), 47-66.
5. Goodwin, S.A., Operario, D., & Fiske, S.T. (1998). Situational power and interpersonal dominance facilitate bias and inequality. Journal of Social Issues, 54, 677-698.
6. th ed.). St. Louis: Mosby Year Book.
7. McCann, J., & Spillers, G. (1998). Conflict management [Online]. Available: http://www.aacn.org/ AACN/freece.nsf/ff1487bfe89b77df 88256a6006cfc3f/d623afb59a5c0eff8 82566530052e316?OpenDocument
8. Messer, M.H., Coronado-Bogdaniak, R., & Dillon, L.J. (1993). Managing anger: A handbook of proven techniques. Chicago: The Anger Clinic.
9. Pachter, B., & Magee, S. (2000). The power of positive confrontation. New York: Marlowe & Company.
10. Rubin, J.Z. (1994). Models of conflict management. Journal of Social Issues, 50(1), 33-45.
11. Siegel, R.S. (1998). Six seconds to true calm: A revolutionary approach to remedy stress. New York: Berkley Books.
12. Silber, M.B. (1984). Managing confrontations: One more into the breach. Nursing Management, 15(4), 54-58.
13. Stone, F.M. (1999). How to resolve conflict at work. New York: American Management Association.
14. th ed.). St. Louis: Mosby.
15. Sullivan, H.S. (1985). Conceptions of modern psychiatry. New York: Norton & Company.