People's experience versus people's expectations

Health Affairs

Volumn 20, Issue 3, 2001, Pages 21-24

  Murray, Christopher J L ^a   Kawabata, Kei ^b   Valentine, Nicole ^b  

^a WORLD HEALTH ORGANIZATION   (Switzerland)

^b LT ^*

Author keywords

[No Author keywords available]

Indexed keywords

CLASSIFICATION; COMPARATIVE STUDY; CONSUMER; HEALTH CARE DELIVERY; HEALTH SERVICES RESEARCH; HUMAN; INFORMATION PROCESSING; NOTE; PUBLIC OPINION; STANDARD; WORLD HEALTH ORGANIZATION;

CONSUMER SATISFACTION; DATA COLLECTION; DELIVERY OF HEALTH CARE; HEALTH SERVICES RESEARCH; HUMANS; PUBLIC OPINION; WORLD HEALTH ORGANIZATION;

EID: 0035346663     PISSN: 02782715     EISSN: None     Source Type: Journal    
DOI: 10.1377/hlthaff.20.3.21     Document Type: Article

References (13)

1. A. De Silva and N. Valentine, "A Framework for Measuring Responsiveness," GPE Discussion Paper Series no. 32 (Geneva: World Health Organization, 2000); D.B. Evans et al., "The Comparative Efficiency of National Health Systems in Producing Health," British Medical Journal (forthcoming); C. Darby et al., "Strategies to Measure Responsiveness," GPE Discussion Paper Series no. 23 (Geneva: WHO, 2000); and R. Sadana et al., "Comparative Analyses of More than 50 Household Surveys on Health Status," GPE Discussion Paper Series no. 15 (Geneva: WHO, 2000).
2. A. De Silva and N. Valentine, "A Framework for Measuring Responsiveness," GPE Discussion Paper Series no. 32 (Geneva: World Health Organization, 2000); D.B. Evans et al., "The Comparative Efficiency of National Health Systems in Producing Health," British Medical Journal (forthcoming); C. Darby et al., "Strategies to Measure Responsiveness," GPE Discussion Paper Series no. 23 (Geneva: WHO, 2000); and R. Sadana et al., "Comparative Analyses of More than 50 Household Surveys on Health Status," GPE Discussion Paper Series no. 15 (Geneva: WHO, 2000).
3. A. De Silva and N. Valentine, "A Framework for Measuring Responsiveness," GPE Discussion Paper Series no. 32 (Geneva: World Health Organization, 2000); D.B. Evans et al., "The Comparative Efficiency of National Health Systems in Producing Health," British Medical Journal (forthcoming); C. Darby et al., "Strategies to Measure Responsiveness," GPE Discussion Paper Series no. 23 (Geneva: WHO, 2000); and R. Sadana et al., "Comparative Analyses of More than 50 Household Surveys on Health Status," GPE Discussion Paper Series no. 15 (Geneva: WHO, 2000).
4. A. De Silva and N. Valentine, "A Framework for Measuring Responsiveness," GPE Discussion Paper Series no. 32 (Geneva: World Health Organization, 2000); D.B. Evans et al., "The Comparative Efficiency of National Health Systems in Producing Health," British Medical Journal (forthcoming); C. Darby et al., "Strategies to Measure Responsiveness," GPE Discussion Paper Series no. 23 (Geneva: WHO, 2000); and R. Sadana et al., "Comparative Analyses of More than 50 Household Surveys on Health Status," GPE Discussion Paper Series no. 15 (Geneva: WHO, 2000).
5. K. Donelan et al., "The Cost of Health System Change: Public Discontent in Five Nations," Health Affairs (May/June 1999): 206-216.
6. We calculated these percentages using the total percentage satisfied and the percentage of the poor satisfied, as reported by Blendon and colleagues.
7. R.J. Blendon et al., "Spain's Citizens Assess Their Health Care System," Health Affairs (Fall 1991): 216-228; and E. Mossialos, "Citizens' Views on Health Care Systems in the Fifteen Member States of the European Union," Health Economics (March-April 1997): 109-116.
8. R.J. Blendon et al., "Spain's Citizens Assess Their Health Care System," Health Affairs (Fall 1991): 216-228; and E. Mossialos, "Citizens' Views on Health Care Systems in the Fifteen Member States of the European Union," Health Economics (March-April 1997): 109-116.
9. Darby et al., "Strategies to Measure Responsiveness."
10. W. Groot, "Adaptation and Scale of Reference Bias in Self-Assessments of Quality of Life," Journal of Health Economics 19, no. 3 (2000): 403-420; J.B. Bjoner, S. Kreiner, and J.E. Ware, "Differential Item Functioning in the Danish Translation of the SF-36," Journal of Clinical Epidemiology 51, no. 11 (1998): 1189-1202; and R.D. Hays, L.S. Morales, and S.P. Reise, "Item Response Theory and Health Outcomes Measurement in the Twenty-first Century," Medical Care (September 2000): ii28-ii42.
11. W. Groot, "Adaptation and Scale of Reference Bias in Self-Assessments of Quality of Life," Journal of Health Economics 19, no. 3 (2000): 403-420; J.B. Bjoner, S. Kreiner, and J.E. Ware, "Differential Item Functioning in the Danish Translation of the SF-36," Journal of Clinical Epidemiology 51, no. 11 (1998): 1189-1202; and R.D. Hays, L.S. Morales, and S.P. Reise, "Item Response Theory and Health Outcomes Measurement in the Twenty-first Century," Medical Care (September 2000): ii28-ii42.
12. W. Groot, "Adaptation and Scale of Reference Bias in Self-Assessments of Quality of Life," Journal of Health Economics 19, no. 3 (2000): 403-420; J.B. Bjoner, S. Kreiner, and J.E. Ware, "Differential Item Functioning in the Danish Translation of the SF-36," Journal of Clinical Epidemiology 51, no. 11 (1998): 1189-1202; and R.D. Hays, L.S. Morales, and S.P. Reise, "Item Response Theory and Health Outcomes Measurement in the Twenty-first Century," Medical Care (September 2000): ii28-ii42.
13. C.J.L Murray et al., "Enhancing Cross-Population Comparability of Survey Results," GPE Discussion Paper Series no. 35 (Geneva: WHO, 2000).