Intentional change by design

Quality Progress

Volumn 34, Issue 5, 2001, Pages 46-51

  Shinn, Gregory S ^a  

^a Rocky Mountain Materials and Asphalt   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION DISSEMINATION; MANAGERS; MATHEMATICAL MODELS; MOTIVATION; PERFORMANCE; PERSONNEL TRAINING; QUALITY ASSURANCE; STANDARDS; STRATEGIC PLANNING; THROUGHPUT; TOTAL QUALITY MANAGEMENT;

BURKE-LITWIN ORGANIZATIONAL PERFORMANCE; CHANGE MANAGEMENT; CHANGE MODEL; CUSTOMER SERVICE LIFE CYCLE; PERFORMANCE MANAGEMENT SYSTEM;

INDUSTRIAL MANAGEMENT;

EID: 0035339201     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (10)

1. W. Warner Burke and George H. Litwin, "A Casual Model of Organizational Performance and Change," Journal of Management, Vol. 18, No. 3, 1992.
2. University HealthSystem Consortium, "Managing Complex Change Model," (Oakbrook, IL: University HealthSystem Consortium, 1995).
3. James M. Kouzes and Barry Z. Posner, Credibility (San Francisco: Jossey-Bass Publishers, 1993).
4. James M. Kouzes and Barry Z. Posner, The Leadership Challenge (San Francisco: Jossey-Bass Publishers, 1987).
5. Joseph M. Juran, Juran on Quality by Design (New York: Free Press, 1992).
6. Stephen Covey, The Seven Habits of Highly Successful People (Thorndike, ME: G. K. Hall & Co., 1997).
7. William Bridges, Managing Transitions (Reading, ME: Perseus Books, 1991).
8. David K. Carr, Kelvin J. Hard and William J. Trahant, Managing the Change Process (New York: McGraw-Hill, 1996).
9. Brassard, Michael, The Memory Jogger Plus, revised edition (Methuen, MA: Goal/QPC, 1996).
10. Kent, Robert H., Installing Change (Winnipeg, Manitoba: Pragma Press Inc., 1989).