Mapping the balanced scorecard to the baldrige and president's quality award criteria

Journal of Cost Management

Volumn 15, Issue 3, 2001, Pages 25-29

  Whitaker, D A ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

CUSTOMER SATISFACTION; INFORMATION ANALYSIS; PRODUCTIVITY; QUALITY CONTROL; STRATEGIC PLANNING;

MANAGEMENT TOOLS;

MANAGEMENT INFORMATION SYSTEMS;

EID: 0035325442     PISSN: 08995141     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Review

References (7)

1. The president's quality award program
2. The balanced scorecard: Measures that drive performance
3. Putting the balanced scorecard to work
4. Using the balanced scorecard as a strategic measurement system