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Volumn 14, Issue 6, 2001, Pages 260-267

An analysis of service quality at a student health center

Author keywords

Health care; Quality management; Service quality; Students

Indexed keywords

ADOLESCENT; ADULT; ARTICLE; ATTITUDE; COMPARATIVE STUDY; EPIDEMIOLOGY; FEMALE; HEALTH CARE QUALITY; HEALTH SERVICE; HUMAN; MALE; METHODOLOGY; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; STANDARD; UNITED STATES; UNIVERSITY;

EID: 0035232485     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860110404220     Document Type: Article
Times cited : (19)

References (10)
  • 2
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    • Babakus, E.1    Mangold, G.2
  • 3
    • 33751176496 scopus 로고
    • Quality control in services industry
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    • Donthu, N.1
  • 4
    • 0020327313 scopus 로고
    • Variable affecting patient satisfaction with health care services in the college health setting
    • Gillette, J.L., Byrne, T.J. and Cranston, J.W. (1982), "Variable affecting patient satisfaction with health care services in the college health setting", Journal of American College Health, Vol. 30 No. 4, pp. 67-170.
    • (1982) Journal of American College Health , vol.30 , Issue.4 , pp. 67-170
    • Gillette, J.L.1    Byrne, T.J.2    Cranston, J.W.3
  • 5
    • 84869571048 scopus 로고
    • A service quality model and its marketing implications
    • Gronroos, C. (1984), "A service quality model and its marketing implications", European Journal of Marketing, Vol. 18 No. 4, pp. 36-44.
    • (1984) European Journal of Marketing , vol.18 , Issue.4 , pp. 36-44
    • Gronroos, C.1
  • 6
    • 0023374878 scopus 로고
    • Using importance performance analysis for evaluating university health services
    • Kennedy, D.W. and Kennedy, S.L. (1987), "Using importance performance analysis for evaluating university health services", Journal of American College Health, Vol. 36 No. 1, pp. 27-31.
    • (1987) Journal of American College Health , vol.36 , Issue.1 , pp. 27-31
    • Kennedy, D.W.1    Kennedy, S.L.2
  • 7
    • 0001560803 scopus 로고
    • The front stage vs. the back stage perspective
    • Mangold, W.G. and Babakus, E. (1991), "The front stage vs. the back stage perspective", The Journal of Services Marketing, Vol. 5 No. 4, pp. 59-70.
    • (1991) The Journal of Services Marketing , vol.5 , Issue.4 , pp. 59-70
    • Mangold, W.G.1    Babakus, E.2
  • 8
    • 0002408510 scopus 로고
    • A conceptual model of service quality and its implications for future research
    • Parasuraman, A., Zeithaml, V. and Berry, L.L. (1985), "A conceptual model of service quality and its implications for future research", Journal of Marketing, Vol. 49, pp. 41-50.
    • (1985) Journal of Marketing , vol.49 , pp. 41-50
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.L.3
  • 9
    • 0001312089 scopus 로고
    • SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality
    • Parasuraman, A., Zeithaml, V. and Berry, L.L. (1988), "SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality", Journal of Retailing, Vol. 64, pp. 12-37.
    • (1988) Journal of Retailing , vol.64 , pp. 12-37
    • Parasuraman, A.1    Zeithaml, V.2    Berry, L.L.3
  • 10
    • 0025652050 scopus 로고
    • Exploring perceptions of hospital operations by a modified SERVQUAL approach
    • Reidenbach, R.E. and Sandifer-Smallwood, B. (1990), "Exploring perceptions of hospital operations by a modified SERVQUAL approach", Journal of Health Care Marketing, Vol. 10 No. 4, pp. 47-55.
    • (1990) Journal of Health Care Marketing , vol.10 , Issue.4 , pp. 47-55
    • Reidenbach, R.E.1    Sandifer-Smallwood, B.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.