Layered participatory analysis: New developments in the CARD technique

Conference on Human Factors in Computing Systems - Proceedings

Volumn , Issue , 2001, Pages 90-97

  Muller, Michael J ^a  

^a Lotus Development Corporation   (United States)

Author keywords

CARD; PANDA; Participatory analysis; Participatory design; Work analysis

Indexed keywords

CARD; PANDA; PARTICIPATORY ANALYSIS; PARTICIPATORY DESIGN; WORK ANALYSIS;

PSYCHOLOGY COMPUTING;

HUMAN ENGINEERING;

EID: 0035035139     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/365024.365054     Document Type: Conference Paper

References (17)

1. Bowker, G.C., and Star, S.L. (1999). Sorting things out: Classification and practice. Cambridge MA USA: MIT Press.
2. Dayton, T., McFarland, A., and Kramer, J. (1998). Bridging user needs to object oriented GUI prototypes via Task Object Design. In L. Wood (Ed.), User interface design: Bridging the gap from user requirements to design (pp. 15-56). Boca Raton FL USA: CRC Press.
3. Gray, W.D., John, B.E., and Atwood, M.E. (1993). Project Ernestine: Validating a GOMS analysis for predicting and explaining real-world task performance. Human-Computer Interaction 8, 237-304.
4. Klær, A., and Madsen, K. H. (1995). Participatory analysis of flexibility. Communications of the ACM, 38(5), 53-60.
5. Lafrenière, D. (1996). CUTA: A simple, practical, and low-cost approach to task analysis. interactions III(5), 35-39.
6. McDermott, R. (1999). Learning across teams: The role of communities of practice in team organizations. Knowledge Management Review, May/June 1999.
7. Mayhew, D.J., (1999). The usability engineering lifecycle. San Francisco CA USA: Morgan Kaufman.
8. Muller, M.J. (2000). Designing for and with a community of designers: Minority disciplines and communities of practice. In Proceedings of PDC 2000. New York: Computer Professionals for Social Responsibility.
9. Muller, M.J. (1999). Invisible work of telephone operators: An ethnocritical analysis. Computer- Supported Cooperative Work (special issue on invisible work), 8(1-2), 31-61.
10. Muller, M.J., Carotenuto, L., Fontaine, M., Friedman, J., Newberg, H., Simpson, M., Slusher, J., and Stevenson, K. (1999). Social and computing solutions for voluntary communities of practice: Designing CommunitySpace. In Proceedings of IEEE WET-ICE conference. Palo Alto CA: IEEE.
11. Muller, M.J., Carr, R., Ashworth, C.A., Diekmann, B., Wharton, C., Eickstaedt, C., and Clonts, J. (1995). Telephone operators as knowledge workers: Consultants who meet customer needs. In Proceedings of CHI'95. Denver CO USA: ACM.
12. Muller, M.J., Tudor, L.G., Wildman, D.M., White, E.A., Root, R.W., Dayton, T., Carr, R., Diekmann, B., and Dykstra-Erickson, E.A. (1995). Bifocal tools for scenarios and representations in participatory activities with users. In J. Carroll (Ed.), Scenario-based design for human-computer interaction. New York: Wiley.
13. Nardi, B. (1999). Computer-Supported Cooperative Work (special issue on invisible work), 8.
14. Nielsen, J. 1993. Usability Engineering. Cambridge, MA USA: AP Professional.
15. Tschudy, M.W., Dykstra-Erickson, E.A., and Holloway, M.S. (1996). PictureCARD: A storytelling tool for task analysis. In PDC'96 Proceedings of the Participatory Design Conference, 183-191.
16. Tudor, L.G., Muller, M.J., Dayton, T., and Root, R.W. (1993). A participatory design technique for high-level task analysis, critique, and redesign: The CARD method. In Proceedings of HFES'93. Seattle WA USA.
17. Wenger, E. (1998). Communities of practice: Learning as a social system. Systems Thinker, June 1998. Available at http://www.co-i-l.com/knowledgegarden/ cop/lss.shtml.