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Volumn 14, Issue 1-3, 2001, Pages 64-77
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Application of data mining techniques for improving customer services
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Author keywords
Case based reasoning; Customer service; Data mining techniques; Help desk; Neural network
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Indexed keywords
COMPUTER AIDED MANUFACTURING;
DATA STORAGE EQUIPMENT;
DATABASE SYSTEMS;
FINANCIAL DATA PROCESSING;
INDUSTRIAL APPLICATIONS;
INDUSTRIAL MANAGEMENT;
INFORMATION SERVICES;
KNOWLEDGE BASED SYSTEMS;
MARKETING;
NEURAL NETWORKS;
CASE BASED REASONING;
CUSTOMER SERVICE DATABASE;
CUSTOMER SERVICE SUPPORT;
HELP DESK;
DATA MINING;
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EID: 0034788978
PISSN: 09528091
EISSN: None
Source Type: Journal
DOI: 10.1504/ijcat.2001.000261 Document Type: Article |
Times cited : (8)
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References (28)
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