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Volumn 14, Issue 1-3, 2001, Pages 64-77

Application of data mining techniques for improving customer services

Author keywords

Case based reasoning; Customer service; Data mining techniques; Help desk; Neural network

Indexed keywords

COMPUTER AIDED MANUFACTURING; DATA STORAGE EQUIPMENT; DATABASE SYSTEMS; FINANCIAL DATA PROCESSING; INDUSTRIAL APPLICATIONS; INDUSTRIAL MANAGEMENT; INFORMATION SERVICES; KNOWLEDGE BASED SYSTEMS; MARKETING; NEURAL NETWORKS;

EID: 0034788978     PISSN: 09528091     EISSN: None     Source Type: Journal    
DOI: 10.1504/ijcat.2001.000261     Document Type: Article
Times cited : (8)

References (28)
  • 5
    • 4243953805 scopus 로고    scopus 로고
    • Tools (siftware) for data mining and knowledge discovery
    • Online document
    • (1999)
    • KDNuggets1
  • 23
    • 0003060504 scopus 로고    scopus 로고
    • Towards on-line analytical mining in large databases
    • (1998) SIGMOD Record , vol.27 , Issue.1 , pp. 97-107
    • Han, J.1
  • 27
    • 0003213968 scopus 로고    scopus 로고
    • CBR content navigator
    • Inference Corporation; Online document
    • (1999)


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.