Comparing patients' experience of mental health services in England: A five-Trust survey

International Journal of Health Care Quality Assurance

Volumn 13, Issue 6, 2000, Pages 273-281

  Webb, Yvonne ^a   Clifford, Paul ^b   Fowler, Vanessa ^c   Morgan, Celia ^a   Hanson, Marie ^a  

^a UNIVERSITY COLLEGE LONDON   (United Kingdom)

^b Richmond Royal Hospital ^*

^c Richmond Royal Hospital   (United Kingdom)

Author keywords

Feedback; Mental health; Quality; United kingdom

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CLASSIFICATION; COMPARATIVE STUDY; EPIDEMIOLOGY; HEALTH CARE QUALITY; HUMAN; MANAGEMENT; MEDICAL AUDIT; MENTAL HEALTH SERVICE; MIDDLE AGED; NATIONAL HEALTH SERVICE; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; QUALITY CONTROL; QUESTIONNAIRE; STANDARD; STATISTICS; UNITED KINGDOM;

ADOLESCENT; ADULT; AGED; BENCHMARKING; ENGLAND; HEALTH CARE SURVEYS; HUMANS; MANAGEMENT AUDIT; MEDICAL AUDIT; MENTAL HEALTH SERVICES; MIDDLE AGED; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; QUESTIONNAIRES; STATE MEDICINE;

EID: 0034575249     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860010373253     Document Type: Article

References (6)

1. Clifford, P.I. (1999), "The FACE recording and measurement system: a scientific approach to person-based information", Bulletin of the Menninger Clinic, Vol. 63 No. 3, pp. 303-31.
2. Department of Health (1991), Ref: HC (90) 23/ LASSL (90) 11, Department of Health.
3. Katsavdakis, K., Clifford, P., Graham, P., Allen, J., Sargent, J., Evans, R., Lyle, J., Frager, D. and Coulter, P. (1999), "How are you? A quality of life outcome measure for routine practice", Bulletin of the Menninger Clinic, Vol. 63 No. 3, pp. 366-87.
4. Lawson, M., Strickland, C. and Wolfson, P. (1999), "User involvement in care planning", Psychiatric Bulletin, Vol. 23 No. 9, pp. 539-41.
5. Phillips, P. (1998), "The views and experiences of service users", Mental Health Care, January, Vol. 1 No. 5, pp. 166-8.
6. Webb, Y. (1993), "Consumer surveys: an overview", in Leiper, R. and Field, V. (Eds), Counting for Something in Mental Health Services, Avebury Press, Aldershot.