Benefits of an ISO 9001 certification - The case of a swiss regional hospital

International Journal of Health Care Quality Assurance

Volumn 13, Issue 1, 2000, Pages 27-33

  Staines, Anthony ^a  

^a Hôpital de Zone de St Loup Orbe   (Switzerland)

Author keywords

Certification; Hospitals; ISO 9001; Quality management; Switzerland

Indexed keywords

ARTICLE; CERTIFICATION; NONBIOLOGICAL MODEL; ORGANIZATION AND MANAGEMENT; PUBLIC HOSPITAL; PUBLIC RELATIONS; STANDARD; SWITZERLAND; TOTAL QUALITY MANAGEMENT;

CERTIFICATION; HOSPITALS, DISTRICT; INTERDEPARTMENTAL RELATIONS; MODELS, ORGANIZATIONAL; SWITZERLAND; TOTAL QUALITY MANAGEMENT;

EID: 0034564604     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526860010311062     Document Type: Article

References (2)

1. Staines, A. (1996), "The total quality management approach in public sector hospitals: current situation and potential", IDHEAP, Lausanne, Switzerland.
2. Staines, A. (1997), "Accueil et communication: encore des progres a faire", Hopital Suisse, March, pp. 19-21.