Knowledgebase integration with a 24-hour help desk

Proceedings ACM SIGUCCS User Services Conference

Volumn , Issue , 2000, Pages 92-95

  Graham, J ^a   Hart, B ^a  

^a UNIVERSITY OF PITTSBURGH   (United States)

Author keywords

24 hour Help Desk; Call center; Knowledge base; ServiceWare

Indexed keywords

COMPUTER SOFTWARE; ONLINE SYSTEMS; PORTALS; TECHNICAL PRESENTATIONS;

CALL CENTERS;

KNOWLEDGE BASED SYSTEMS;

EID: 0034442231     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

References (6)