Research on unionized grievance procedures: Management issues and recommendations

Human Resource Management

Volumn 39, Issue 4, 2000, Pages 395-406

  Peterson, Richard B ^a   Lewin, David ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034409935     PISSN: 00904848     EISSN: None     Source Type: Journal    
DOI: 10.1002/1099-050x(200024)39:4<395::aid-hrm9>3.0.co;2-4     Document Type: Article

References (60)

1. Ash, P. (1970). The parties to the grievance. Personnel Psychology, 23, 13-37.
2. Bemmels, B. (1994). The determinants of grievance initiation. Industrial and Labor Relations Review, 47, 285-301.
3. Bemmels, B., & Foley, J. (1996). Grievance procedure research: A review and theoretical recommendations. Journal of Management, 22, 359-384.
4. Bemmels, B., Reshef, Y., & Stratton-Devine, K. (1991). The roles of supervisors, employees, and stewards in grievance initiation. Industrial and Labor Relations Review, 45, 15-30.
5. Boroff, K.E. (1991). Measuring the perception of the effectiveness of a workplace complaint procedure. In Donna Sockell, David Lewin, and David B. Lipsky (Eds.), Advances in industrial and labor relations, 5, pp. 207-233.
6. Boroff, K.E., & Lewin, D. (1997). Loyalty, voice, and intent to exit a union firm: A conceptual and empirical analysis. Industrial and Labor Relations Review, 51, 50-63.
7. Cappelli, P., & Chauvin, K. (1991). A test of an efficiency model of grievance Activity. Industrial and Labor Relations Review, 45: 3-14.
8. Clark, P.F., & Gallagher, D.G. (1988). Membership perceptions of the value and effect of grievance procedures. Proceedings of the fortieth annual meeting, Industrial Relations Research Association. Madison, WI: IRRA, p. 406-414.
9. Dalton, D.R., & Tudor, W.D. (1982). Antecedents of grievance filing behavior: Attitude/behavior consistency and the union steward. Academy of Management Journal, 25, 158-169.
10. Delaney, J.T., Lewin, D., & Ichniowski, C. (1989). Human resource policies and practices in American firms. Washington, D.C.: U.S. Department of Labor, BLMR #137.
11. Eckerman, A.C. (1948). An analysis of grievances and aggrieved employees in a machine shop and foundry. Journal of Applied Psychology, 32, 255-269.
12. Fleishman, E.A., & Harris, E.F. (1962). Patterns of leadership behavior related to employee grievances and turnover. Personnel Psychology, 15, 43-56.
13. Freeman, R.B., & Medoff, J.L. (1984). What do unions do? New York: Basic Books.
14. Fryxell, G.E., and Gordon, M.E. (1989). Workplace justice and job satisfaction as predictors of satisfaction with union and management. Academy of Management Journal, 32, 851-866.
15. Gordon, M.E. (1988). Grievance systems and work place justice: Tests of behavioral propositions about procedural and distributive justice. Proceedings of the fortieth annual meeting, Industrial Relations Research Association. Madison, WI: IRRA, pp. 390-397.
16. Gordon, M.E., & Bowlby, R.C. (1989). Reactance and intentionality attributions as determinants of the intent to file a grievance. Personnel Psychology, 42, 309-329.
17. Gordon, M.E., and Miller, S. (1984). Grievances: A review of research and practice. Personnel Psychology, 37, 117-146.
18. Hirschman, A.O. (1970). Exit, voice, and loyalty. Cambridge, MA: Harvard University Press.
19. Huselid, M.A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38, 635-672.
20. Ichniowski, C. (1986). The effects of grievance activity on productivity. Industrial and Labor Relations Review, 40, 75-89.
21. Ichniowski, C. (1992). Human resource practices and productive labor-management Relations. In David Lewin, Olivia S. Mitchell, and Peter D. Sherer (Eds.), Research frontiers in industrial relations and human resources. Madison, WI: Industrial Relations Research Association, p. 239-271.
22. Ichniowski, C., & Lewin, D. (1987). Grievance procedures and firm performance. In Morris M. Kleiner, Richard N. Block, Myron Roomkin, and Sydney W. Salsburg (Eds.), Human resources and the performance of the firm. Industrial Relations Research Association. Washington, D.C.: Bureau of National Affairs, pp. 159-193.
23. Katz, H.C., Kochan, T.A., & Gobeille, K.R. (1983). Industrial relations performance, economic performance, and QWL program: An interplant analysis. Industrial and Labor Relations Review, 37, 3-17.
24. Katz, H.C., Kochan, T.A., & Weber, M.R. (1985). Assessing the effects of industrial relations and quality of work life efforts on organizational effectiveness. Academy of Management Journal, 28, 509-527.
25. Kissler, G.D. (1977). Grievance activity and union membership: A study of government employees. Journal of Applied Psychology, 62, 459-462.
26. Klaas, B., & DeNisi, A. (1989). Managerial reactions to employee dissent: The impact of grievance activity on performance ratings. Academy of Management Journal 32, 705-718.
27. Klaas, B., Heneman, H.G., & Olson, C. (1991). Effects of grievance activity on absenteeism. Journal of Applied Psychology, 76, 818-824.
28. Kleiner, M.M., Nickelsburg, G., & Pilarski, A. (1995). Monitoring, grievances, and plant performance. Industrial Relations, 34, 169-189.
29. Knight, T.R. (1986). Feedback and grievance resolution. Industrial and Labor Relations Review, 39, 585-598.
30. Kuhn, J.W. (1961). Bargaining in grievance settlement: The power of industrial work groups. New York: Columbia University Press.
31. Labig, C.E., Jr., & Greer, C.R. (1988). Grievance initiation: A literature survey and suggestions for future research. Journal of Labor Research, 9, 1-27.
32. Levine, D. (1995). Reinventing the work place. Washington, D.C.: Brookings.
33. Lewin, D. (2000). Dispute resolution in non-union organizations: Key empirical findings. Paper presented to the 53rd Annual NYU Conference on Labor, New York City, May.
34. Lewin, D. (1999). Theoretical and empirical research on the grievance procedure and arbitration: A critical review. In Jeffrey Keefe and Adrienne A. Eaton (Eds.), Employment dispute resolution in the changing work place. Madison, WI: Industrial Relations Research Association, p. 137-186.
35. Lewin, D. (1997). Workplace dispute resolution. In David Lewin, Daniel J.B. Mitchell, and Mahmood A. Zaidi (Eds.), The human resource management handbook, part II. Greenwich, CT: JAI Press, p. 197-218.
36. Lewin, D. (1984). Empirical measures of grievance procedure effectiveness. Labor Law Journal, 35, 491-499
37. Lewin, D., & Boroff, K.E. (1996). The role of loyalty in exit and voice: A conceptual and empirical analysis. In David Lewin, Bruce E. Kaufman, and Donna Sockell (Eds.), Advances in industrial and labor relations, 7, 69-96.
38. Lewin, D., & Peterson, R.B. (1999). Behavioral out-comes of grievance activity. Industrial Relations, 39, 554-576.
39. Lewin, D., & Peterson, R.B. (1988). The modern grievance procedure in the United States. New York: Greenwood Press.
40. Mitchell, D.J.B., Lewin, D., & Lawler, E.E., III. (1990). Alternative pay systems, firm performance, and productivity. In Alan S. Blinder (Ed.), Paying for productivity. Washington, D.C.: Brookings, pp. 15-88.
41. Muchinsky, P.M., & Maassarani, M.A. (1981). Public sector grievances in Iowa. Journal of Collective Bargaining in the Public Sector, 10, 55-62.
42. Muchinsky, P.M., & Maassarani, M.A. (1980). Work environment effects of public sector grievances. Personnel Psychology, 33, 403-414.
43. Nelson, N.E. (1979). Grievance rates and technology. Academy of Management Journal, 22, 810-815.
44. Norsworthy, J.R., & Zabala, C.A. (1985). Worker attitudes, worker behavior, and productivity in the U.S. automobile industry, 1959-1976. Industrial and Labor Relations Review, 38, 544-557.
45. Peach, D., & Livernash, E.R. (1974). Grievance initiation and resolution: A study in basic steel. Boston, MA: Harvard Graduate School of Business Administration.
46. Peterson, R.B. (1992). The union and non-union grievance system. In David Lewin, Olivia S. Mitchell, and Peter D. Sherer (Eds.), Research frontiers in industrial relations and human resources. Madison, WI: Industrial Relations Research Association, pp. 131-162.
47. Peterson, R.B. (1988). A multiple-measure test of grievance procedure effectiveness. Proceeding of the fortieth annual meeting. Industrial Relations Research Association. Madison, WI: IRRA, p. 398-405.
48. Peterson, R.B., & Lewin, D. (1992). The non-union grievance procedure: A viable system of due process? Employee Responsibilities and Rights Journal, 3, 1-18.
49. Pil, F., & MacDuffie, J. (1996). The adoption of high-involvement work practices. Industrial Relations, 35, 423-455.
50. Price, J., Dewine, J., Nowark, J., Shenkel, K., & Ronan W. (1976). Three studies of Grievances. Personnel Journal, 55, 33-37.
51. Rees, A. (1977). The economics of trade unions, 2nd. ed. Chicago: University of Chicago Press.
52. Rees, D.I. (1991). Grievance procedure strength and teacher quits. Industrial and Labor Relations Review, 45, 31-43.
53. Ronan, W.W. (1963). Work group attitudes and grievance activity. Journal of Applied Psychology, 47, 38-41.
54. Sayles, L.R. (1958). Behavior of industrial work groups. New York: McGraw-Hill.
55. Slichter, S.H., Healy, J.J., & Livernash, E.R. (1960). The impact of collective bargaining on management. Washington, D.C.: Brookings.
56. Stagner, R. (1962). Personality variables in union-management relations. Journal of Applied Psychology, 46, 350-357.
57. Stagner, R. (1956). Psychology of industrial conflict. New York: Wiley.
58. Sulkin, H.A., & Pranis, R.W. (1967). Comparison of grievants in a heavy machine company. Personnel Psychology, 20, 111-119.
59. Walker, R.I., & Robinson, J.W. (1977). The first-line supervisor's role in the grievance procedure. The Arbitration Journal, 32, 379-392.
60. Weiss, E.D. (1957). The relation of personnel statistics to organizational structure. Personnel Psychology, 10, 27-42.