Citizens, charters and public service reform in France and Britain

Government and Opposition

Volumn 35, Issue 2, 2000, Pages 152-169

  Clark, David ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034379570     PISSN: 0017257X     EISSN: None     Source Type: Journal    
DOI: 10.1111/1477-7053.00021     Document Type: Article

References (32)

1. C. Hood, 'A Public Management for All Seasons?', Public Administration, 69:1, 1991, pp. 3-19.
2. See, inter alia, R. A. W. Rhodes, The New Governance, Buckingham, Open University Press, 1997; and J. Kooiman (ed.), Modern Governance, London, Sage, 1993.
3. See, inter alia, R. A. W. Rhodes, The New Governance, Buckingham, Open University Press, 1997; and J. Kooiman (ed.), Modern Governance, London, Sage, 1993.
4. A. Yeatman, 'The Reform of Public Administration', Australian Journal of Public Administration, 53:3 (1997), pp. 287-95.
5. See, inter alia, R. Premfors, 'Reshaping the Democratic State: Swedish Experiences in a Comparative Perspective', Public Administration, 76:1 (1998), pp. 141-59.
6. The data protection and access to information reforms involved the establishment of 'independent adjudicative authorities', the CNIL (Common Nationale de l'Informatique et des Libertés) and the CADA (Commission d'Accès aux Documents Administratifs), to rule on disputes concerning the right of access to computerised files (CNIL) and other files and documents (CADA) independently of government.
7. Chevallier, note 6.
8. D. Jean-Pierre, 'The Reaffirmation of Ethics and Professionalism in the French Public Service', International Review of Administrative Sciences, 64, 1997, pp. 565-81.
9. Y. Mény, 'Corruption French style', in W. Little and E. Posada-Carbo (eds), Political Corruption in Europe and Latin America, Basingstoke, Macmillan, 1996.
10. C. Pollitt, 'Antistatist Reforms and New Administrative Directions: Public Administration in the United Kingdom', Public Administration Review, 56:1, 1996, pp. 81-7.
11. A. Finlayson, 'Third Way Theory', Political Quarterly, 70:3 (1999), pp. 271-9.
12. D. Clark, 'Open Government in Britain: Discourse and Practice', Public Money and Management, 16:1 (1996), pp. 23-30.
13. See A. Page, 'The Citizen's Charter and Administrative Justice', in M. Harris and M. Partington (eds), Administrative Justice in the 21st Century, Oxford, Hart, 1999.
14. Finlayson, note 13; and B. Jobert and B. Théret, 'France: la consécration républicaine du néo-libéralisme', in B. Jobert (ed.), Le Tournant Néo-Liberal en Europe, Paris, L'Harmattan, 1994.
15. Arguably, the launch of the Charte des Services Publics may have more to do with the decision to create the new post of Secretary of State for Administrative Reform, and to reinforce the image of the post-holder (initially Jean-Pierre Soisson and then Michel Delebarre) as a policy entrepreneur with credentials in the field of administrative reform.
16. See the discussion in D. Howard, 'The French Strikes of 1995 and their Political Aftermath', Government and Opposition, 33:2 (1998), pp. 199-220.
17. J. Chevallier, Le Service Public, Paris, Presses Universitaires de France, 1987.
18. A. Page, 'Toolboxes and Blueprints: Controlling the Executive and the New Administrative Law', in T. Daintith (ed.), Constitutional Implications of Executive Self-Regulation: the New Administrative Law, London, Institute of Advanced Legal Studies, 1997. Partington, in his comments on Page's paper, prefers to use the term 'administrative justice' to describe this system of 'soft law' norms (Daintith, p. 70).
19. D. Cooper, 'The Citizen's Charter and Radical Democracy: Empowerment and Exclusion within Citizenship Discourse', Social and Legal Studies, 2:2 (1993), p. 160.
20. See C. Painter, 'Public Service Reform from Thatcher to Blair: A Third Way', Parliamentary Affairs, 52:1 (1999), p. 101.
21. Jobert and Théret (note 16).
22. C. Blanc, Pour un Etat Stratège, Garant de l'Intérêt Général, Paris, La Documentation Française, 1993.
23. D. Clark., 'The modernization of the French civil service: crisis, change and continuity', Public Administration, 76:1 (1998), pp. 97-165. The Juppé Plan was a controversial package of measures of welfare retrenchment and structural reform of the health and social security systems, weakening paritarisme. Parts of it were withdrawn following vigorous trade union resistance, but it succeeded in strengthening the presence of the state in the health care policy community.
24. B. Palier, 'La référence au territoire dans les nouvelles politiques sociales, Politiques et Management Public, 16:3 (1988), pp. 13-41; and F.-X. Schweyer, 'La régulation régionale du système hospitalier: pilotage par l'Etat ou territorialisation?', Politiques et Management Public, 16:3 (1998), pp. 43-68.
25. B. Palier, 'La référence au territoire dans les nouvelles politiques sociales, Politiques et Management Public, 16:3 (1988), pp. 13-41; and F.-X. Schweyer, 'La régulation régionale du système hospitalier: pilotage par l'Etat ou territorialisation?', Politiques et Management Public, 16:3 (1998), pp. 43-68.
26. See S. Trosa, Moderniser l'Administration, Paris, Les Editions d'Organisations, 1995, p. 131; and P. Warin, 'La performance publique: attentes des usagers et réponses des ministères', Politiques et Management Public, 17:2 (1999), p. 161.
27. See S. Trosa, Moderniser l'Administration, Paris, Les Editions d'Organisations, 1995, p. 131; and P. Warin, 'La performance publique: attentes des usagers et réponses des ministères', Politiques et Management Public, 17:2 (1999), p. 161.
28. M.-C. Meininger, 'Public Service, the Public's Service', in F. Gallouédec-Genuys, About French Administration, Paris, La Documentation Française, 1998.
29. Gilles Jeannot, Laboratoire Techniques, Territoires et Sociétés, Ecole Nationale des Ponts et Chaussées. Personal commmunication to the author.
30. See also R. Denoix de Saint Marc, Le Service Public, Paris, La Documentation Française, 1996. This report, by the vice-president of the Conseil d'Etat, was commissioned by the prime minister at a time when recent judgments of the European Court of Justice were calling into question some aspects of the French doctrine of public service.
31. See the various contributions to P. Warin (ed.), Quelle Modernisation des Services Publics? Les Usagers au Coeur des Réformes, Paris, Editions de la Découverte, 1997.
32. A. van Zenten, 'Market Trends in the French School System: Overt Policy, Hidden Strategies, Actual Changes', Oxford Studies in Comparative Education, 6:1 (1996), pp. 63-75.