Police complaints and the complainants' experience

British Journal of Criminology

Volumn 40, Issue 4, 2000, Pages 617-638

  Waters, Ian ^a   Brown, Katie ^a  

^a NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 0034370770     PISSN: 00070955     EISSN: None     Source Type: Journal    
DOI: 10.1093/bjc/40.4.617     Document Type: Article

References (56)

1. BENSLEY, P. (1997), 'Just Discipline', Policing Today, December.
2. BROWN, A. (1998), Police Governance in England and Wales. London: Cavendish.
3. BROWN, D. (1987), The Police Complaints Procedure: A Survey of Complainants' Views, Home Office Research Study 93. London: HMSO.
4. _(1988), 'The Police Complaints Procedure: A "Consumer" View', The Howard Journal, 27/3.
5. CARTWRIGHT, J. (1997), 'Conduct Unbecoming?', Criminal Justice Matters, 29.
6. CITIZEN'S CHARTER COMPLAINTS TASK FORCE (1995), Good Practice Guide. London: HMSO.
7. CLAYTON, R. and TOMLINSON, H. (1987), Civil Actions Against the Police. London: Sweet and Maxwell.
8. _(1989), Suing the Police. London: Longman.
9. COMMITTEE ON THE ADMINISTRATION OF JUSTICE (1993), A Fresh Look at Complaints against the Police. Belfast.
10. CORBETT, C. (1991), 'Complaints against the Police: The New Procedure of Informal Resolution', Policing and Society, 2.
11. COX, G. (1991), The Role of Complaints in Improving Quality. Hampshire: Bramshill Police Staff College.
12. CRUMP, G. and ROBERTSON, I. (1994), Complaints against the Police: Speeding up the Investigation Process. London: Home Office, Police Research Group.
13. DUNN, C. and ALLEN BIRCH, R. (1999), 'Harsh Discipline', Police Review, 16 April.
14. GOLDSMITH, A. (1988), 'New Directions in Police Complaints Procedures: Some Conceptual and Comparative Departures', Police Studies, 11/2.
15. _(1991), 'External Review and Self-Regulation: Police Accountability and the Dialectic of Complaints Procedures' in A. Goldsmith, ed., Complaints against the Police: The Trend to External Review. Oxford: Clarendon Press.
16. _(1996), 'What's Wrong with Complaint Investigations? Dealing with Difference Differently in Complaints Against the Police', Criminal Justice Ethics, Winter/Spring.
17. HAYES, M. (1997), A Police Ombudsman for Northern Ireland? Northern Ireland Office.
18. HER MAJESTY'S INSPECTORATE OF CONSTABULARY (1996), Complaints and Discipline: Metropolitan Police Service. London: Home Office.
19. _(1998), Annual Report of Her Majesty's Chief Inspector of Constabulary. London: The Stationery Office.
20. HEWITT, P. (1982), A Fair Cop: Reforming the Police Complaints Procedure. London: National Council for Civil Liberties.
21. HOME OFFICE (1974), The Handling of Complaints against the Police: Report of the Working Group for England and Wales. London: Her Majesty's Stationery Office.
22. _(1981), The Establishment of an Independent Element in the Investigation of Complaints against the Police, report of a working party appointed by the Home Secretary. London: Her Majesty's Stationery Office.
23. _(1993), Review of Police Discipline Procedures, Home Office Consultation Paper. London.
24. _ (1997), Police Complaints and Discipline: Deaths in Police Custody England and Wales, April 1996 to March 1997. London: Government Statistical Service.
25. _(1998), Police Complaints and Discipline: England and Wales, April 1997 to March 1998. London: Government Statistical Service.
26. HOME AFFAIRS COMMITTEE (1998), Police Disciplinary and Complaints Procedures, 1. London: The Stationery Office.
27. LANDAU, T. (1996), 'When Police Investigate Police: A View from Complainants', Canadian Journal of Criminology, July.
28. LEUNG HUNG-WAI, J. (1991), A Comparative Study into the Complaints against the Police System of the Royal Hong Kong Police and the Greater Manchester Police Force. Hampshire: Bramshill Police Staff College.
29. LERSCH, K. M. (1998), 'Police Misconduct and Malpractice: A Critical Analysis of Citizens' Complaints', Policing, 21/1.
30. LOS ANGELES POLICE DEPARTMENT (1998), Special Order No. 1, January. Office of the Chief of Police.
31. MACPHERSON, SIR WILLIAM (1999), The Stephen Lawrence Inquiry, Cm 4262-I. London: The Stationery Office.
32. MAGUIRE, M. (1991), 'Complaints against the Police: The British Experience', in A. Goldsmith, ed., Complaints against the Police: The Trend to External Review. Oxford: Clarendon Press.
33. MAGUIRE, M. and CORBETT, C. (1991), A Study of the Police Complaints System. London: HMSO.
34. OFFICE OF THE INSPECTOR GENERAL (1997), Six-Month Report: January 1997. Los Angeles Board of Police Commissioners.
35. PHILIPS, SIR CYRIL (1984), Change and Reform in the System for Dealing with Complaints against the Police', Policing, 1.
36. POLICE COMPLAINTS AUTHORITY (1996), Annual Report 1995/96. London.
37. _(1997), Annual Report 1996/97. London.
38. _(1998), Annual Report 1997/98. London.
39. POLICE FEDERATION (1997), 'Independence is the Only Answer', Police, September.
40. _(1998), 'Discipline: Carrot and Stick', Police, February.
41. POLICE MONITORING AND RESEARCH GROUP (1987), Police Complaints: A Fresh Approach, London Strategic Policy Unit briefing paper 4.
42. READ, S. (1997), 'Internal Affairs', Police Review, 17 October.
43. REINER, R. (1991), 'Multiple Realities, Divided Worlds: Chief Constables' Perspectives on the Police Complaints System', in A. Goldsmith, ed., Complaints against the Police: The Trend to External Review. Oxford: Clarendon Press.
44. _(1992), The Politics of the Police. Hemel Hempstead: Harvester Wheatsheaf.
45. _(1997), 'Policing and the Police', in M. Maguire, R. Morgan and R. Reiner, eds., The Oxford Handbook of Criminology. Oxford: Clarendon Press.
46. ROSE, D. (1996), In the Name of the Law: The Collapse of Criminal Justice. London: Jonathan Cape.
47. RUSSELL, K. (1985), Complaints Against the Police: A Sociological View. Leicester: Milltak.
48. SEXTON, R. (1996), 'Learning the Hard Way', Policing Today, December.
49. SCARMAN, LORD (1981), The Brixton Disorders, 10-12 April 1981: Report of an Inquiry by Lord Scarman, Cmnd 8427. London: HMSO.
50. SHEPPARD, C. (1996), 'Model of Scrutiny', Police Review, 16 February.
51. SOUTH YORKSHIRE POLICE (n.d.) Discipline and Complaints Guidance to Supervisors on Informal Resolution of Complaints.
52. STEVENS, P. and WILLIS, C. (1981), Ethnic Minorities and Complaints against the Police, Research and Planning Unit paper 5. London: Home Office.
53. WADDINGTON, P. A. J. (1998), 'More than Good Citizens', Police Review, 23 January.
54. WATERS, I. (1996), 'Quality of Service: Politics or Paradigm Shift?' in F. Leishman, B. Loveday and S. Savage, eds., Core Issues in Policing. Essex: Longman.
55. _(1998), 'The Pursuit of Quality', Police Journal, 71/1.
56. _(1999), 'Quality and the Policing Function: A Management Perspective', International Journal of Police Science and Management', 1/4.