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Australian Journal of Public Administration
Volumn 59, Issue 4, 2000, Pages 36-41
Rescaling the balanced scorecard for local government

(1)  Quinlivan, Dale a  

a NONE
Author keywords

[No Author keywords available]
Indexed keywords

EID: 0034340920     PISSN: 03136647     EISSN: None     Source Type: Journal    
DOI: 10.1111/1467-8500.00178     Document Type: Review
Times cited : (18)
References (14)
  • 1
    • 0347386320 scopus 로고    scopus 로고
    • Processes, performance and best value in local government
    • Boyne, GA 1999 'Processes, Performance and Best Value in Local Government', Local Government Studies Summer 25(2).
    • (1999) Local Government Studies Summer , vol.25 , Issue.2
    • Boyne, G.A.1
  • 2
    • 84928448886 scopus 로고
    • Performance measurement in public sector services
    • Flynn, N 1986 'Performance Measurement in Public Sector Services', Policy and Politics 14(3):389-404.
    • (1986) Policy and Politics , vol.14 , Issue.3 , pp. 389-404
    • Flynn, N.1
  • 4
    • 0026494564 scopus 로고
    • The balanced scorecard: Measures that drive performance
    • Kaplan, RS & DP Norton 1992 'The Balanced Scorecard: Measures that Drive Performance', Harvard Business Review 70(1):71-9.
    • (1992) Harvard Business Review , vol.70 , Issue.1 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 5
    • 0000142161 scopus 로고
    • Putting the balanced scorecard to work
    • Kaplan, RS & DP Norton 1993 'Putting the Balanced Scorecard to Work', Harvard Business Review 71(5):134-47.
    • (1993) Harvard Business Review , vol.71 , Issue.5 , pp. 134-147
    • Kaplan, R.S.1    Norton, D.P.2
  • 6
    • 0002091684 scopus 로고    scopus 로고
    • Using the balanced scorecard as a strategic management system
    • Kaplan, RS & DP Norton 1996a 'Using the Balanced Scorecard as a Strategic Management System', Harvard Business Review 74(1):75-85.
    • (1996) Harvard Business Review , vol.74 , Issue.1 , pp. 75-85
    • Kaplan, R.S.1    Norton, D.P.2
  • 8
    • 0002194357 scopus 로고
    • Outcome management - Redesigning your business systems to achieve your vision
    • New York
    • McArthur, CD & L Wormack 1995 'Outcome Management - Redesigning Your Business Systems to Achieve Your Vision', Quality Resources, New York.
    • (1995) Quality Resources
    • McArthur, C.D.1    Wormack, L.2
  • 10
    • 0002194359 scopus 로고    scopus 로고
    • HOB: A new tool for tracking and increasing value added
    • O'Higgins, E & J Weigel 1999 'HOB: A New Tool for Tracking and Increasing Value Added', Long Range Planning 32(1):65-74.
    • (1999) Long Range Planning , vol.32 , Issue.1 , pp. 65-74
    • O'Higgins, E.1    Weigel, J.2
  • 12
    • 84937181339 scopus 로고    scopus 로고
    • Beyond performance measurement? Assessing "value" in local government
    • Sanderson, I 1998 'Beyond Performance Measurement? Assessing "Value" in Local Government', Local Government Studies Winter 24(4):25.
    • (1998) Local Government Studies Winter , vol.24 , Issue.4 , pp. 25
    • Sanderson, I.1
  • 13
    • 85037777136 scopus 로고
    • unpublished article, School of Management and Marketing, Curtin University of Technology, Perth
    • Quinlivan, D 1993 Measuring the Effectiveness of Local Government Services, unpublished article, School of Management and Marketing, Curtin University of Technology, Perth.
    • (1993) Measuring the Effectiveness of Local Government Services
    • Quinlivan, D.1
  • 14
    • 0033247539 scopus 로고    scopus 로고
    • The art of service v the science of measurement: Measuring and managing service delivery
    • Waldersee, R 1999 'The Art of Service v The Science of Measurement: Measuring and Managing Service Delivery', AJPA 58(3):38-42.
    • (1999) AJPA , vol.58 , Issue.3 , pp. 38-42
    • Waldersee, R.1

* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.