Using the online and offline change model to improve efficiency for fast-track patients in an emergency department

The Joint Commission journal on quality improvement

Volumn 26, Issue 9, 2000, Pages 503-514

  Docimo, Anne Boland ^a   Pronovost, Peter J ^a   Davis, Richard O ^a   Concordia, Elizabeth B ^a   Gabrish, Corey M ^a   Adessa, Morgan S ^a   Bessman, Edward ^a  

^a JOHNS HOPKINS UNIVERSITY   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; COMPUTER PROGRAM; EMERGENCY HEALTH SERVICE; HEALTH CARE QUALITY; HOSPITAL MANAGEMENT; HUMAN; MANAGEMENT; METHODOLOGY; NONBIOLOGICAL MODEL; ONLINE SYSTEM; ORGANIZATION; ORGANIZATION AND MANAGEMENT; PATIENT SATISFACTION; TIME MANAGEMENT; TOTAL QUALITY MANAGEMENT; UNITED STATES; UTILIZATION REVIEW;

APPOINTMENTS AND SCHEDULES; BALTIMORE; EFFICIENCY, ORGANIZATIONAL; EMERGENCY SERVICE, HOSPITAL; HUMANS; INSTITUTIONAL MANAGEMENT TEAMS; MODELS, ORGANIZATIONAL; ONLINE SYSTEMS; ORGANIZATIONAL INNOVATION; ORGANIZATIONAL OBJECTIVES; PATIENT SATISFACTION; PROCESS ASSESSMENT (HEALTH CARE); SOFTWARE DESIGN; TIME MANAGEMENT; TOTAL QUALITY MANAGEMENT; TRIAGE;

EID: 0034267309     PISSN: 10703241     EISSN: None     Source Type: Journal    
DOI: 10.1016/S1070-3241(00)26042-2     Document Type: Article

References (10)

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2. D.N. Kyriacou A 5-year time study analysis of emergency patient care efficiency Ann Emerg Med 34 1999 326 335
3. Health Care Advisory Board: Emergency Department Flow . Washington DC, Mar 1998.
4. H. Meislin S. Coates J. Cyr Fast-track: Urgent care within a teaching hospital emergency department: Can it work? Ann Emerg Med 17 1988 453 456
5. C.M. Fernandes J.M. Christenson A. Price Continuous quality improvement reduces length of stay for fast-track patients in an emergency department Acad Emerg Med 3 1996 258 263
6. Institute for Healthcare Improvement: National Congress on Reducing Waits and Delays and Improving Patient Satisfaction in the Emergency Department. Orlando, FL, Nov 10–11, 1998.
7. P.J. Pronovost Using online and offline change models to improve ICU access and revenues Jt Comm J Qual Improv 26 2000 5 17
8. G.J. Langley The Improvement Guide: A Practical Guide to Improving Organizational Performance 1996 Jossey-Bass San Francisco
9. P.M. Senge The Fifth Discipline 1991 Doubleday/Currency New York
10. M. Walton Deming Management at Work 1990 Putnam New York