Software problem reporting and resolution process at ABB Robotics AB: State of practice

Journal of Software Maintenance and Evolution

Volumn 12, Issue 5, 2000, Pages 255-285

  Kajko Mattsson, Mira ^a,c   Forssander, Stefan ^b,d,e   Andersson, Gunnar ^b,d  

^a STOCKHOLM UNIVERSITY   (Sweden)

^b ABB CORPORATE RESEARCH   (Sweden)

^c ADAM MICKIEWICZ UNIVERSITY   (Poland)

^d ABB Sweden   (Sweden)

^e LINKÖPING UNIVERSITY   (Sweden)

Author keywords

Corrective maintenance; External problem reports; Internal problem reports; Product knowledge; Software problem resolution; Software releases

Indexed keywords

COMPUTER AIDED ANALYSIS; COMPUTER AIDED SOFTWARE ENGINEERING; COMPUTER SOFTWARE SELECTION AND EVALUATION; INDUSTRIAL APPLICATIONS; PRODUCT DEVELOPMENT; PROGRAM DIAGNOSTICS; ROBOTICS;

CORRECTIVE MAINTENANCE; EXTERNAL PROBLEM REPORTS; INTERNAL PROBLEM REPORTS; PRODUCT KNOWLEDGE; SOFTWARE PROBLEM RESOLUTION; SYSTEM PROGRESS REPORT PROCESS;

COMPUTER SOFTWARE MAINTENANCE;

EID: 0034261602     PISSN: 1532060X     EISSN: None     Source Type: Journal    
DOI: 10.1002/1096-908x(200009/10)12:5<255::aid-smr216>3.0.co;2-l     Document Type: Article

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