-
2
-
-
0033092624
-
Planning for the inevitable product recall
-
March-April
-
B. Berman, "Planning for the Inevitable Product Recall," Business Horizons, March-April 1999, pp. 69-78.
-
(1999)
Business Horizons
, pp. 69-78
-
-
Berman, B.1
-
3
-
-
0002103850
-
New factors in crisis planning and response
-
Spring
-
J. Birch, "New Factors in Crisis Planning and Response," Public Relations Quarterly, Spring 1994, pp. 31-34.
-
(1994)
Public Relations Quarterly
, pp. 31-34
-
-
Birch, J.1
-
4
-
-
0002302985
-
Hitachi faces crisis with textbook response
-
Summer
-
C. Bobo, "Hitachi Faces Crisis with Textbook Response," Public Relations Quarterly, Summer 1997, pp. 18-21.
-
(1997)
Public Relations Quarterly
, pp. 18-21
-
-
Bobo, C.1
-
6
-
-
85013921765
-
Crisis management for sales force managers
-
T. Carter, "Crisis Management for Sales Force Managers," Journal of Professional Services Marketing, 15, 2 (1997): 87-103.
-
(1997)
Journal of Professional Services Marketing
, vol.15
, Issue.2
, pp. 87-103
-
-
Carter, T.1
-
7
-
-
0002383982
-
Command, control, communication, and intelligence, ch. 6
-
Washington
-
Department of the Army, "Command, Control, Communication, and Intelligence," Ch. 6, Field Manual 7-98: Operations in a Low-Intensity Conflict (Washington: 1992).
-
(1992)
Field Manual 7-98: Operations in a Low-Intensity Conflict
-
-
-
10
-
-
4243820684
-
Have a coke and a smile - Please
-
August 23
-
W. Echikson, "Have a Coke and a Smile - Please," Business Week, August 23, 1999, p. 214A.
-
(1999)
Business Week
, pp. 214A
-
-
Echikson, W.1
-
12
-
-
0002790010
-
How to manage a crisis before - Or whenever - It hits
-
Spring
-
A. Gonzalez-Herrero and C.B. Pratt, "How to Manage a Crisis Before - or Whenever - It Hits," Public Relations Quarterly, Spring 1995, pp. 25-29.
-
(1995)
Public Relations Quarterly
, pp. 25-29
-
-
Gonzalez-Herrero, A.1
Pratt, C.B.2
-
14
-
-
0027569578
-
Crisis management: Forewarned is forearmed
-
March-April
-
D.G. Johnson, "Crisis Management: Forewarned Is Forearmed," Journal of Business Strategy, March-April 1993, pp. 58-64.
-
(1993)
Journal of Business Strategy
, pp. 58-64
-
-
Johnson, D.G.1
-
15
-
-
0001009315
-
The myth of full disclosure: A look at organizational communications during crises
-
July-August
-
J.B. Kaufmann, I.F. Kesner, and T.L. Hazen, "The Myth of Full Disclosure: A Look at Organizational Communications During Crises," Business Horizons, July-August 1994, pp. 29-39.
-
(1994)
Business Horizons
, pp. 29-39
-
-
Kaufmann, J.B.1
Kesner, I.F.2
Hazen, T.L.3
-
16
-
-
0003902676
-
-
Upper Saddle River, NJ: Prentice-Hall
-
P. Kotler, Marketing Management: Analysis, Planning, Implementation, and Control, 9th ed. (Upper Saddle River, NJ: Prentice-Hall, 1997).
-
(1997)
Marketing Management: Analysis, Planning, Implementation, and Control, 9th Ed.
-
-
Kotler, P.1
-
17
-
-
85013906558
-
Coke's crisis: What marketers can learn from continental crack-up
-
September 27, 11-12
-
K.V. Schmidt, "Coke's Crisis: What Marketers Can Learn from Continental Crack-Up," Marketing News, September 27, 1999, pp. 1, 11-12.
-
(1999)
Marketing News
, pp. 1
-
-
Schmidt, K.V.1
-
19
-
-
0002816599
-
The hidden crisis in product-harm crisis management
-
G. Siomkos and G. Kurzbard, "The Hidden Crisis in Product-Harm Crisis Management," European Journal of Marketing, 28, 2 (1994): 30-41.
-
(1994)
European Journal of Marketing
, vol.28
, Issue.2
, pp. 30-41
-
-
Siomkos, G.1
Kurzbard, G.2
|