Developing performance metrics for a design engineering department

IEEE Transactions on Engineering Management

Volumn 47, Issue 3, 2000, Pages 309-320

  Buchheim, Robert K ^a  

^a Lockheed Martin Undersea Systems   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

BENCHMARKING; COMPETITION; PRODUCT DESIGN; PRODUCT DEVELOPMENT; PRODUCTIVITY; QUALITY ASSURANCE; VALUE ENGINEERING;

TEAMWORK;

TOTAL QUALITY MANAGEMENT;

EID: 0034244822     PISSN: 00189391     EISSN: None     Source Type: Journal    
DOI: 10.1109/17.865900     Document Type: Article

References (12)

1. R. F. Sloma, How to Measure Managerial Performance. New York: Macmillan, 1980.
2. G. A. Rummlerand A. P. Brache, Improving Performance, 2nded. San Francisco, CA: Jassey-Bass, 1995.
3. B. H. Maskell, New Performance Measures. Portland, OR: Productivity Press, 1994.
4. J. A. Hendricks, D. Defreitas, and D. K. Walker, "Changing performance measures at caterpillar," Manage. Accounting, vol. 78, no. 6, Dec. 1996.
5. S. L. Pfleeger, "Lessons learned in building a corporate metrics program," IEEE Software, vol. 10, May 1993.
6. R. K. Jain, "Metrics of organizational effectiveness," J. Manage. Eng., vol. 13, Mar./Apr. 1997.
7. R. F Sloma, Getting it to the Bottom Line-Management by Incremental Gains. New York: Macmillan.
8. P. F. Wilson and R. D. Pearson, Performance-Based Assessments. Milwaukee, WI: ASQC Quality Press, 1995.
9. S. M. Hronec and A. Andersen, Vital Signs. New York: AMACOM, Amer. Manage. Assoc., 1993.
10. Training Resources and Data Exchange (TRADE), How to Measure Performance, a Handbook of Tools and Techniques: prepared for the U.S. Dep. Energy, Oct. 1995.
11. A. Kleiner and G. Roth, "How to make experience your company ' s best teacher," Harvard Bus. Rev., Sept.-Oct. 1997.
12. W. E. Deming, Out of the Crisis. Cambridge, MA: Massachusetts Inst. Technol. Center for Adv. Study, 1986.