Six sigma, E-commerce pose new challenges IT infrastructure needs to be in top shape

Quality Progress

Volumn 33, Issue 7, 2000, Pages 31-37

  Kendall, Jenny ^a   Fulenwider, Donna O ^a  

^a SAS INSTITUTE INC   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CLIENT SERVER COMPUTER SYSTEMS; COMPUTER NETWORKS; DATA ACQUISITION; DECISION SUPPORT SYSTEMS; INFORMATION TECHNOLOGY; SOCIETIES AND INSTITUTIONS; WORLD WIDE WEB;

ELECTRONIC BUSINESS; INFORMATION INFRASTRUCTURE; KNOWLEDGE MANAGEMENT; SIX SIGMA MANAGEMENT;

ELECTRONIC COMMERCE;

EID: 0034227697     PISSN: 0033524X     EISSN: None     Source Type: Journal    
DOI: None     Document Type: Article

References (5)

1. "Making Customers Feel Six Sigma Quality," General Electric Co., http://www.ge.com/sixsigma/makingcustomers.html.
2. Mikel Harry and Richard Schroeder, Six Sigma: The Breakthrough Management Strategy Revolutionizing the World's Top Corporations (New York: Doubleday, 2000).
3. Len Silverston, Kent Graziano and William H. Inmon, The Data Model Resource Book: A Library of Logical Data Models and Data Warehouse Designs (New York: John Wiley & Sons Inc., 1997).
4. Hahn, Gerald J., Necip Doganaksoy and Roger Hoerl, "The Evolution of Six Sigma," Quality Engineering, Vol. 12, No. 3, pp. 317-326.
5. The Quality Data Warehouse: Serving the Analytical Needs of the Manufacturing Enterprise, white paper (Cary, NC: SAS Institute, 1999).