How to staff business-critical maintenance projects

IEEE Software

Volumn 17, Issue 3, 2000, Pages 90-94

  Ramaswamy, Ramkumar ^a  

^a INFOSYS TECHNOLOGIES LTD   (India)

Author keywords

[No Author keywords available]

Indexed keywords

COMPUTER AIDED SOFTWARE ENGINEERING; COMPUTER PROGRAMMING; ERROR CORRECTION; MARKOV PROCESSES; PROBABILITY; QUEUEING THEORY;

ADAPTATION REQUEST; BUSINESS CRITICAL SYSTEM; PREPAREDNESS LEVEL; STAFFING METHOD;

COMPUTER SOFTWARE MAINTENANCE;

EID: 0034188414     PISSN: 07407459     EISSN: None     Source Type: Journal    
DOI: 10.1109/52.896255     Document Type: Article

References (7)

1. W. Harrison and C. Cook, "Insights on Improving the Maintenance Process through Software Measurement," Proc. Int'l Conf. Software Maintenance, IEEE Computer Soc. Press, Los Alamitos, Calif., 1990, pp. 37-45.
2. V. Basili et al., "Understanding and Predicting the Process of Software Maintenance Releases," Proc. 18th Int'l Conf. Software Eng., IEEE Computer Soc. Press, Los Alamitos, Calif., 1996, pp. 464-474.
3. T.M. Pigoski, "Maintenance," Encyclopedia of Software Eng., J.J. Marciniak, ed., John Wiley & Sons, New York, 1994, pp. 619-636.
4. F. Calzolari, P. Tonella, and G. Antoniol, "Dynamic Model for Maintenance and Testing Effort," Proc. Int'l Conf. Software Maintenance, IEEE Computer Soc. Press, Los Alamitos, Calif., 1998, pp. 104-112.
5. M. Tanner, Practical Queueing Analysis, McGraw-Hill, New York, 1995.
6. R.N. Charette, K.M. Adams, and M.B. White, "Managing Risk in Software Maintenance," IEEE Software, Vol. 14, No. 3, May/June 1997, pp. 43-50.
7. H. Kung and C. Hsu, "Software Maintenance Life-Cycle Model," Proc. Int'l Conf. Software Maintenance, IEEE Computer Soc. Press, Los Alamitos, Calif., 1998, pp. 113-121.